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Added 12 mins ago
C
Computer systems analyst
Cabico
Québec, QC · Coaticook, QC
- $96,000 to $115,000 CAD / year
- Full-time
- On-site
Added 29 mins ago
U
Sr Community Developer - For Honor
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Montreal, QC
- Full-time
The Senior Community Developer is a leader in creating global community engagement strategies that support player retention inside & outside of their experiences with our games. They will…
Added 42 mins ago
S
Business System Analyst
SMARTFOX
Canada
- Full-time
Act as the functional owner for one or more business platforms such as Salesforce, NetSuite, SAP, Workday, Microsoft Dynamics, ServiceNow, HubSpot, or Oracle
Added 42 mins ago
TC
Commercial Finance Business Partner
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Toronto, ON
- Full-time
Build strong understanding of portfolio performance, business strategy, market access dynamics, and local commercial realities, connecting insights across markets or business areas where…
Added 42 mins ago
P
Sr Advisor, Workforce Development
PTAG
Markham, ON
- Contract
Added 42 mins ago
B
Engineering Manager - Infrastructure
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Toronto, ON
- Full-time
This role will require being full-time onsite at our Toronto or New York City office to support collaborative team dynamics and innovative problem-solving. You will participate in an…
Added 42 mins ago
B
Technical Lead - Infrastructure
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- Full-time
This role will require being full-time onsite at our Toronto or New York City office to support collaborative team dynamics and innovative problem-solving. You will participate in an…
Added 44 mins ago
Senior Manager, Finance
March of Dimes Canada
Toronto, ON
Support effective use and improvement of Dynamics 365, Prophix, Salesforce, Microsoft CRM, Power BI, fundraising systems, and reporting tools, ensuring complete, accurate, and reconciled…
Added 59 mins ago
VI
Senior Microsoft Dynamics CRM Developer
Veriday Inc.
Toronto, ON
- Contract
Veriday is seeking an experienced Senior Microsoft Dynamics CRM Developer / Technical Architect to join our client team based in Toronto for a 6-month contract position with the possibility…
Added 59 mins ago
DG
Administrative Assistant
Doane Grant Thornton
Victoria, BC
- Full-time
Entering and maintaining client data using Microsoft Dynamics 365 software (D365), creating jobs in D365, rolling forward of jobs/files, and archiving as appropriate for the engagement
Added 1 hour ago
WC
Senior Payroll and Project Specialist
Wurth Canada
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
Experience with ERP systems such as Dynamics AX and SAP; experience supporting system transitions or implementations is strongly preferred, as the organization plans to transition from…
Added 1 hour ago
SS
Senior Sales Executive – SYSPRO ERP
Solen Software Group
Remote, Canada
- $140,000 to $160,000 CAD / year
- Full-time
- Remote
Experience with comparable mid-market ERP platforms such as Epicor, Acumatica, Sage, Microsoft Dynamics, Infor, or NetSuite.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
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Bolton, ON
- Full-time
Experience with ERP systems (e.g. Microsoft Dynamics AX)
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
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Added 1 hour ago
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IT Internal Auditor
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Internal Auditor (Business Control & IT)
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- Full-time
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Designer, Development (Mechanical)
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Added 1 hour ago
AI
Accounts Payable Manager
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Montreal, QC
- Full-time
Experience with ERP systems such as Dynamics 365, Maximo, or similar platforms.
Added 1 hour ago
Technical Lead - Infrastructure
BitGo
Toronto, ON
This role will require being full-time onsite at our Toronto or New York City office to support collaborative team dynamics and innovative problem-solving. You will participate in an…
Added 1 hour ago
Engineering Manager - Infrastructure
BitGo
Toronto, ON
This role will require being full-time onsite at our Toronto or New York City office to support collaborative team dynamics and innovative problem-solving. You will participate in an…
Added 1 hour ago
SC
Occupational Therapist
Sapling Child & Family Therapy
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- Full-time
…inclusive, multidisciplinary services that honor the unique dynamics of each family. The environment is designed to be welcoming, empowering, and responsive, ensuring families feel…
Added 1 hour ago
SI
Licensed Practical Nurse (LPN)
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- Full-time
Knowledge and understanding of Seabird Island’s culture, traditions, teachings, community dynamics.
Added 2 hours ago
Care Coordinator (Intensive Planning Support Coordinator) (Designated)
The Government of Nova Scotia
Sydney, NS
Strong analytical and critical thinking skills, capable of mediating complex personal and environmental dynamics to develop innovative solutions.
Added 2 hours ago
A
Business Partner, Talent & Culture (14-month contract)
Amilia
Montreal, QC
- Full-time
Act as a coach and advisor to leaders, offering practical guidance on team dynamics, performance, change, and growth.
Added 2 hours ago
Product Marketing Manager
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…the business, industry, competitive landscape, and channel dynamics that lead to new business…

Nors

Bilingual Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

$70,000.00 to $90,000.00 a year

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Job details

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

The Senior CRM Analyst will serve as the functional expert for MS Dynamics, managing configuration, troubleshooting tickets, and leading report development. They will collaborate with stakeholders to gather requirements and ensure data quality while supporting system upgrades and integrations.

Requirements

Candidates should have 4-6 years of experience in IT support or CRM administration with strong functional skills in MS Dynamics 365. Proficiency in English and French is mandatory, along with technical skills in JavaScript, C#, and Power Platform.

Skills

MS Dynamics CRM
CRM Administration
Power BI
JavaScript
C#
Power Platform
Power Automate
Data Analysis
Requirement Gathering
Technical Support
Bilingualism
SQL
Business Process Flows
Change Management
System Integration
Project Management

Visa sponsorship

Not detected in the job text

Keywords

MS Dynamics
CRM
Dynamics 365
Power BI
JavaScript
C#
Power Platform
Power Automate
ERP
DMS
Data Quality
Change Management
JIRA
ServiceNow
Functional Analyst
System Configuration
Business Intelligence
Heavy Machinery
Construction Equipment
IT Support
Master Data Management
User Acceptance Testing
Plugins
Workflows
Security Roles
Application Owner
Technical Documentation
Stakeholder Management
Bilingual
Customer Engagement

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