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Added 18 mins ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, or a related field.
Added 18 mins ago
S
HRIS Analyst
Semperis
Toronto, ON
- Full-time
We’re looking for an HRIS Analyst to join our People Operations team. *Hands-On Workday Experience Required!
Added 18 mins ago
JI
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
Développer et maintenir de solides relations d’affaires avec les équipes Finance, Technologies de l’information et les autres départements.
Added 34 mins ago
OS
Employee Movement Associate
Opensity Solutions
Toronto, ON · Greater Toronto Area, Canada
- $25 to $29 CAD / hour
- Full-time
…cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services,…
Added 34 mins ago
KS
Employee Movement Associate
K2 Services
Toronto, ON · BMO TORONTO
- $25 to $29 CAD / hour
- Full-time
…cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services,…
Added 1 hour ago
WI
Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
We are Starling. We started by building a new kind of bank because we knew technology had the power to transform how people save, spend, and manage their money. Today, our ambition and our…
Added 1 hour ago
BG
data analyst - informatics and systems
Beima Global Inc.
Calgary, AB
- From $45 CAD / hour
- Full-time
- On-site
Document reporting needs, queries, logic, results and recommendations to other information systems professionals
Added 1 hour ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
Our Global Technology Summer Analyst Program provide you with a unique experience based on your interests, development opportunities and current business needs. Analyst positions support…
Added 1 hour ago
T
Analyste De Solutions / Solutions Analyst
TEKsystems
Longueuil, QC
- $70 to $80 CAD / hour
- Contract
Collaborate with business and technology stakeholders to understand the context and nature of their needs.
Added 1 hour ago
BO
Canada | Toronto | Global Technology Summer Analyst - Business Analyst | 2027
Bank of America
Toronto, ON
- Volunteer
Our Global Technology Summer Analyst Program provide you with a unique experience based on your interests, development opportunities and current business needs. Analyst positions support…
Added 1 hour ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 2 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 2 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 2 hours ago
TI
2027 Accelerated Development Program - BrainBox AI
Trane Italia
Montreal, QC
- Full-time
…l’informatique, le génie logiciel, la gestion des systèmes d’information, les statistiques, les mathématiques, l’analytique, la science des données ou un domaine similaire, avec une moyenne…
Added 2 hours ago
F
US Senior Business Immigration Analyst
Fragomen
Toronto, ON · CA-Toronto
- Full-time
About the Role: Fragomen’s Senior Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offer training,…
Added 2 hours ago
M
RQ1 - Scrum Master - Intermediate
Maarut
Toronto, ON
- From $101 CAD / day
- Full-time
- On-site
…style="text-align:justify"><span>Knowledge and experience with Agile Information and Information Technology (I&IT) methods and techniques associated with the development and…
Added 2 hours ago
OG
Application Support Analyst
Odyssey Global
Quebec, QC
- Contract
Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and…
Added 2 hours ago
OM
Analyst, Data Management & Visualization
Omnicom Media
Toronto, ON
- Full-time
Added 2 hours ago
UO
Analyst II, Systems (Applications)
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Analyst II, Systems is responsible for complex troubleshooting and problem solving of systems used by students, staff and faculty across the University. The Analyst II, Systems responds…
Added 2 hours ago
SI
Financial Analyst - Calgary, AB
Strad Inc
Calgary, AB
- Full-time
Title Financial Analyst - Calgary, AB Reports to Controller Post Date 2026-10-05 Division Strad Canada Department Finance Location or Area Calgary, AB Country Canada Subordinates N/A Safety…
Added 2 hours ago
NA
Technical Systems Analyst, Student Systems
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Related information technology certifications
Added 2 hours ago
NA
Workday HCM Functional Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Workday HCM Manager, the Workday HCM Functional Analyst is responsible for supporting, configuring, enhancing, and optimizing Workday Human Capital Management (HCM)…
Added 2 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Diploma in Computer Science, Software Engineering, Information Technology or a related field (a degree is an asset), or an equivalent combination of education and experience
Added 2 hours ago
NA
Enterprise Data Systems Analyst, Enterprise Systems
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Enterprise Data Systems Analyst is an intermediate-level IT position responsible for supporting the effective operation of technology resources.
Added 2 hours ago
TR
GIS Analyst II
Thompson-Nicola Regional District
Kamloops, BC
- Full-time
- On-site
GIS Analyst IIThompson-Nicola Regional DistrictThe Thompson-Nicola Regional DistrictThe Thompson-Nicola Regional District is located in south-central British Columbia, with dozens rural and…

Nors

Bilingual Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

$70,000.00 to $90,000.00 a year

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Job details

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

The Senior CRM Analyst will serve as the functional expert for MS Dynamics, managing configuration, troubleshooting tickets, and leading report development. They will collaborate with stakeholders to gather requirements and ensure data quality while supporting system upgrades and integrations.

Requirements

Candidates should have 4-6 years of experience in IT support or CRM administration with strong functional skills in MS Dynamics 365. Proficiency in English and French is mandatory, along with technical skills in JavaScript, C#, and Power Platform.

Skills

MS Dynamics CRM
CRM Administration
Power BI
JavaScript
C#
Power Platform
Power Automate
Data Analysis
Requirement Gathering
Technical Support
Bilingualism
SQL
Business Process Flows
Change Management
System Integration
Project Management

Visa sponsorship

Not detected in the job text

Keywords

MS Dynamics
CRM
Dynamics 365
Power BI
JavaScript
C#
Power Platform
Power Automate
ERP
DMS
Data Quality
Change Management
JIRA
ServiceNow
Functional Analyst
System Configuration
Business Intelligence
Heavy Machinery
Construction Equipment
IT Support
Master Data Management
User Acceptance Testing
Plugins
Workflows
Security Roles
Application Owner
Technical Documentation
Stakeholder Management
Bilingual
Customer Engagement

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