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Added 8 mins ago
HO
Advisor, HR Planning
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
This professional development opportunity is restricted to employees of Human Resources Services.
Added 23 mins ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Montreal, QC
- Full-time
…performance, la gestion commerciale des actifs et la gestion des services sur le…
Added 23 mins ago
A
Senior Sales Representative, Core Major Accounts (Hunter)
ADP
Calgary, AB
- Full-time
Sell ADP’s full portfolio of 40+ HCM products and services to C‑suite and senior decision‑makers
Added 39 mins ago
CO
Job ID #31637: Project Manager, Infrastructure Management - RE-POST
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Senior Project Manager – Water Wastewater Infrastructure Management, the Project Manager - Infrastructure Management, will assume accountability and responsibility to aid…
Added 53 mins ago
Q
Registered Practical Nurse
Qualicare
Kitchener, ON
- $23 to $26 USD / hour
- Full-time
…team. Qualicare Home Care Waterloo Region offers home care services that focus on providing the best quality of life for our clients and peace of mind for their…
Added 1 hour ago
Y
Application Engineer_ High Content Imaging & Analysis (HCA)
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- Full-time
…automation, test and measurement, information systems and industrial services in several…
Added 1 hour ago
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Senior Director, Product Marketing - NetSuite
Oracle
Canada
- Full-time
Build, lead, and develop a high-performing product marketing team, establishing clear ownership, strong PMM disciplines, career development, and a culture of customer and market orientation.
Added 1 hour ago
DG
Senior Accountant, Assurance [Audit]
Doane Grant Thornton LLP
Antigonish, NS
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
Added 1 hour ago
CO
Job ID #32266: Manager, Vacant Unit Tax & General Revenue
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Revenue Services, the Manager, Vacant Unit Tax & General Revenue provides strategic and operational leadership for the City’s Vacant Unit Tax Program, other…
Added 1 hour ago
CO
Job ID #32267: Manager, Provincial Offences
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Hamilton, ON
- Full-time
…monitoring, analysis and continuous improvement of programs, services, and business processes to ensure legislative compliance, service excellence, and alignment with municipal and…
Added 1 hour ago
CO
Job ID #32260: Horticulture Greenhouse Supervisor
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…operations and maintenance through the various programs and services within enhanced streetscaping, general horticultural maintenance, horticultural features and civic properties. The…
Added 1 hour ago
NB
Senior Manager Commercial Banking and Real Estate
National Bank of Canada
Brossard, QC
- Full-time
As a Senior Account Manager commercial Banking at National Bank, you will be responsible for growing the portfolio of business clients entrusted to you. Your complex and varied tasks will…
Added 1 hour ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor, Program Governance and Project Portfolio Management, within Pillar 5 of the Momentum 2030 strategic plan means contributing to the integrated management of a…
Added 1 hour ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
…performance, la gestion commerciale des actifs et la gestion des services sur le…
Added 1 hour ago
U
Statistical Assistant
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Montreal, QC
- From $53,996 CAD / year
…cross-nationally comparable data for the global, regional and development agendas in education, science, technology and innovation, culture, and communication and…
Added 2 hours ago
SH
CT Technologist - Senior - NE
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- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 2 hours ago
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Field Engineering Intern
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Fort McMurray, AB
- Internship
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs…
Added 2 hours ago
TI
Technology Risk Lead - Cybersecurity
Themesoft Inc.
Toronto, ON
- Contract
Serve as the primary risk advisor for assigned technology development teams.
Added 2 hours ago
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IT Technology Services Senior Specialist - Linux Administration, Hyperscaler, Pacemaker Operations
SAP
Toronto, ON
- Full-time
Enhanced Operations Service Senior Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for…
Added 2 hours ago
AM
Principal ASIC Design Engineer
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Markham, ON
- Full-time
The IOHUB team at AMD is seeking a Principal ASIC Design Engineer to provide technical leadership for the development of next-generation IP that enables AMD products across server, data…
Added 2 hours ago
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Business Analyst
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- Full-time
Develop interactive business intelligence reports and participate in the design, development and testing of performance reporting solutions using PowerBI.
Added 2 hours ago
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Manager, People & Change
KPMG
Vancouver, BC
- Full-time
…ways of working. The successful candidate will work alongside senior leaders to help organizations navigate complex transformations, accelerate adoption, and realize measurable business…
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Senior Consultant - IT Audit, Technology Risk Services
KPMG
Edmonton, AB · Winnipeg, MB · Regina, SK · Saskatoon, SK
- Full-time
We are looking for a highly motivated Technology Risk Consulting professional at the Senior Consultant level to join our team. As a member of KPMG Canada’s cross-functional Technology Risk…
Added 2 hours ago
K
Manager, International Corporate Tax
KPMG
Montreal, QC
- Full-time
…global tax developments. You will work closely with clients and senior leadership to deliver practical tax solutions, support the development of junior team members, and contribute to the…
Added 3 hours ago
R&
Tax Manager
Robertson & Company Ltd.
Mississauga, ON
- Full-time
…reputation for delivering high-quality tax, audit, and advisory services to a diverse client base. The firm offers a collaborative environment, leadership opportunities, and a strong focus…

Nors

Bilingual Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

$70,000.00 to $90,000.00 a year

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Applications open in a new tab.

Job details

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

The Senior CRM Analyst will serve as the functional expert for MS Dynamics, managing configuration, troubleshooting tickets, and leading report development. They will collaborate with stakeholders to gather requirements and ensure data quality while supporting system upgrades and integrations.

Requirements

Candidates should have 4-6 years of experience in IT support or CRM administration with strong functional skills in MS Dynamics 365. Proficiency in English and French is mandatory, along with technical skills in JavaScript, C#, and Power Platform.

Skills

MS Dynamics CRM
CRM Administration
Power BI
JavaScript
C#
Power Platform
Power Automate
Data Analysis
Requirement Gathering
Technical Support
Bilingualism
SQL
Business Process Flows
Change Management
System Integration
Project Management

Visa sponsorship

Not detected in the job text

Keywords

MS Dynamics
CRM
Dynamics 365
Power BI
JavaScript
C#
Power Platform
Power Automate
ERP
DMS
Data Quality
Change Management
JIRA
ServiceNow
Functional Analyst
System Configuration
Business Intelligence
Heavy Machinery
Construction Equipment
IT Support
Master Data Management
User Acceptance Testing
Plugins
Workflows
Security Roles
Application Owner
Technical Documentation
Stakeholder Management
Bilingual
Customer Engagement

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