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Nors

Product Support Administrator

Mississauga, ON, Canada
Missisauga, Ontario, ON, Canada

Pay: $65,000.00 to $75,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Product Support Administrator to join our Admin team in Mississauga.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY

Answering and screening internal and external phone calls and emails. Scheduling appointments for the department, service providers, suppliers, and customers. Maintaining and updating supplier and customer records.

Expected Salary range (gross/annual)

$65,000.00 to $75,000.00 a year

DUTIES AND RESPONSIBILITIES

Regional Fleet Administration

Maintain vehicle files as per Gov’t requirements for proper tracking
Maintain driver files as per Nors Fleet Policy
Issue PO’s to vendors for vehicle maintenance completed when fleet card not used
Track monthly km usage per truck
Ensure vehicle fines are paid by the employee
Assist with vehicle orders (gathering information, coordinating with the fleet provider)
Administer the GPS system on service trucks, creating users and assisting users with the system,
reconciling and coding of quarterly invoices
Maintain service vehicle list and obtain annual license plate stickers

Regional Caretrack/Activecare Direct Administration

Input machines in the Caretrack system at time of PDI and ensure machine configures 100%
Set up and maintain users – both internal and external
Create Caretrack contract in SAP and attach signed contract
Send Activecare Direct contract to contact at Volvo at time of PDI and sale of machine
Analyze list of active machines and ensure customers are invoiced for services where the free period
has expired
Work with Sales Manager and Product Support Manager to determine which machines should be
deleted from the system once the free period has expired.

Regional Maintenance Contract Administration

Create contracts in SAP and attach the worksheet and signed contract
Registration of the new machines sold in RMA (Volvo System), inform sales department for the
machines going out for the first time on rental.
Obtain current hour meter readings monthly from telematics or the customer
Create billing document monthly for each contract
Submit invoices to customers for PO’s as per customer requirements, once received add into invoices,
inform account department and submit for the payment to the customer
Ensure expired contracts are final billed and completed in the system
Bill customers for the tech tools used for care track service .

Service Administration Support

Assist with training new Service Admins
Monitor Service contract for the machine sold to customer to maintain the service of the machines on
monthly basic.
Assist Branches when Admins are on vacation
Provide vacation coverage for Reception in Mississauga
Schedule after hours for the service field technicians to attendant the customers call in night; resolve
their issues with the machines
Produce CSR commission statements monthly for submission to account department for the payment
Produce commission for parts customers sales department, quarterly

Regional Warranty Administration

Review bi-weekly aging reports received from Finance department to ensure claims are being paid in
a timely manner
Work with Branch managers to ensure disputed claims are being worked on and missing information
is submitted to the vendor for payment
Run and analyze the monthly expense/recovery report the second day of the month and provide
reasons for variances greater than $1000

CORE COMPETENCIES:

Local market knowledge and experience
Excellent team management and leadership skills
Must be able to travel when required
A strong set of computer skills- Microsoft Office Suite
Working knowledge of the heavy equipment industry
A proven track record
Experience in Service and Repair
Experience in Parts and Inventory Management
Logistics experience
Develop understanding of Volvo soft products tools

EDUCATION/TRAINING:

A post-secondary degree/diploma in business.
Similar experience, ideally in a dealership environment.

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

Apply About employer

More about this job

Responsibilities

Administer regional fleet records, telematics systems, maintenance and service contracts, warranty claims, and related customer billing. Support service administration by coordinating schedules, assisting branch administrators, providing reception coverage, and preparing commission and financial reports.

Requirements

A post-secondary degree or diploma in business, or similar experience, ideally in a dealership environment, is expected. Candidates should have strong computer skills, heavy equipment industry knowledge, and experience in service and repair, parts and inventory management, logistics, and team leadership; travel may be required.

Skills

Fleet Administration
Contract Administration
Warranty Administration
Service Administration
Customer Service
Microsoft Office
SAP
Caretrack
Activecare Direct
GPS System Administration
Invoice Processing
Recordkeeping
Scheduling
Heavy Equipment Industry Knowledge
Service and Repair
Parts and Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Fleet Administration
Vehicle Files
Driver Files
Fleet Policy
Purchase Orders
GPS
Caretrack
Activecare Direct
SAP
Volvo Systems
Telematics
Maintenance Contracts
Warranty Claims
Invoice Processing
Customer Billing
Microsoft Office Suite
Heavy Equipment
Service and Repair
Parts and Inventory Management
Logistics
Dealer Environment
Customer Records
Supplier Records
Commission Statements
Financial Reporting

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