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Added 13 mins ago
Tax Analyst
Klohn Crippen Berger
Edmonton, AB · Calgary, AB
Full-time
We are seeking a detail-oriented and motivated Tax Analyst to join our team and play an important role in supporting a growing global engineering consultancy.
Added 13 mins ago
Manager, Privately Managed Portfolios
TD
Toronto, ON
Full-time
…Technology, and other partners to deliver effective program operations, governance, education, communications, reporting, and continuous…
Added 27 mins ago
Purchasing Manager
E.B. Horsman & Son
Surrey, BC
Full-time
The Purchasing Manager is responsible for leading the day-to-day purchasing operations of E.B. Horsman & Son, ensuring strong inventory performance, supplier relationships, purchasing…
Added 27 mins ago
Continuous Improvement Analyst
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Position Title: Continuous Improvement Analyst
Added 29 mins ago
Analyste des systèmes d’affaires/Business Systems Analyst
McKesson
Montreal, QC
Full-time
…de McKesson Canada. Vous collaborerez avec les équipes des opérations de transport, les centres de distribution, les fournisseurs de services logistiques, les équipes de la chaîne…
Added 29 mins ago
Accounts Payable Analyst
Trans Mountain
Calgary, AB
…individual to join our dynamic team as an Accounts Payable Analyst. In this position, you will play a key role in ensuring vendors and suppliers are paid accurately and on time while…
Added 29 mins ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
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Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 29 mins ago
Senior Analyst, Group Treasury Product Control
Scotiabank
Toronto, ON
The Senior Analyst – Group Treasury Product Control is a key member of the Product Control team, responsible for delivering timely and accurate P&L and accounting execution support across…
Added 29 mins ago
Manager, Portfolio Management Corporate Banking International Banking GBM (English/Spanish)- Toronto
Scotiabank
Toronto, ON
…processes, and coordinate functions with Banking Portfolio Analyst (PA) teams in the countries for regional alignment and strategies’…
Added 29 mins ago
Comptable général(e) | Staff Accountant
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
Full-time
We're looking for a financial analyst to run their day-to-day accounting cycle: vendors, payments, banking operations, recurring schedules, and close support. You'll work directly with the…
Added 29 mins ago
Revenue Operations Analyst
Nuvei
Remote, Canada
Remote
Reporting to the VP of Revenue Operations for the Americas, you will support the development of and drive the implementation of regional revenue growth and go-to-market initiatives, as well…
Added 29 mins ago
Records Clerk (Clerk 2)
The Government of Nova Scotia
Halifax, NS
…services that support the Department’s Central Registry daily operations under the direction of the Records Analyst 2. The role helps maintain integrity, accessibility, security, and…
Added 44 mins ago
Growth & Product Marketing Manager
SkyWatch
Remote, Canada
Full-time · Remote
…and governments to easily integrate satellite data into their operations, driving informed decision-making and unlocking new opportunities for growth and efficiency. Founded on the…
Added 44 mins ago
Criminal Intelligence Analyst
City of Edmonton
AB
Prepares daily, weekly, monthly, and ad hoc crime briefings for dissemination to operations units of the Edmonton Police Service.
Added 58 mins ago
D365 F&O Functional Analyst
American Iron & Metal (AIM)
Montreal, QC
Full-time
We are seeking a highly motivated and results-oriented D365 Functional Analyst to join our growing IT team. In this critical role, you will play a key part in the successful implementation,…
Added 58 mins ago
Sr Market Risk Analyst
Insight Global
Toronto, ON
$65 to $70 CAD / hour
Contract
Our client within Capital Markets Risk Management is seeking a Senior Analyst to support the Market Risk Solutions team. This individual will play a key role in delivering market risk…
Added 58 mins ago
BSA Wealth (Very good in SQL)
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Toronto, ON
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…Overview We are seeking an experienced Senior Business Systems Analyst (BSA) with strong expertise in the Wealth & Investment Management domain to support strategic initiatives across…
Added 58 mins ago
Bilingual Business Systems Analyst - D365
Telecon
Vaughan, ON
Full-time
Telecon is looking for an energetic and career oriented individual to join our growing team as a D365 Business Systems Analyst.
Added 58 mins ago
Finance Manager
IFG - International Financial Group
Toronto, ON · Greater Toronto Area, Canada
Contract
…budgeting, forecasting, financial analysis, and accounting…
Added 58 mins ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business processes, and…
Added 58 mins ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business…
Added 58 mins ago
Sr Business Analyst
V-Soft Consulting Group, Inc.
Pickering, ON
Contract
We are seeking a Business Analyst with deep expertise in transportation, warehouse, and supply-chain operations to support the warehouse system, enhancement, and ongoing optimization of…
Added 59 mins ago
Analyst, ICFR Operations, Internal Audit
RBC
Bedford, QC · Halifax, NS
Full-time
As an Analyst, ICFR Operations, Internal Audit, you will work in a team, operating in a global resource model that supports the annual SOX and FDICIA testing programs conducted on behalf of…
Added 59 mins ago
Cybersecurity Analyst – Tier 2
Vanderlande
Vancouver, BC
Full-time
The Security Operations Center – Tier 2 Analyst will lead complex investigations, coordinate incident response efforts, and drive continuous improvement in threat detection and response…
Added 1 hour ago
Analyst, Client Onboarding & Service
CIBC
Winnipeg, MB · Vancouver, BC · Edmonton, AB · Calgary, AB
Full-time
As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be…

Nors

Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

Apply About employer

More about this job

Responsibilities

Provide functional support and configure the Microsoft Dynamics CRM platform, resolving tickets and managing change requests and mini-projects from requirements gathering through deployment. Develop reports and dashboards, maintain CRM master data and integrations, support testing and upgrades, and progressively assume ownership of the platform.

Requirements

The role calls for 4–6 years of IT support, CRM administration, or business/functional analyst experience, including strong Dynamics 365 Customer Engagement configuration experience in an organization with 50 or more users. Candidates should have basic-to-intermediate development skills, strong analytical and communication abilities, and be conversant in both English and French; a related bachelor’s degree is a plus, and the Dynamics 365 Sales Functional Consultant certificate is listed.

Skills

CRM Administration
CRM Reporting And Dashboards
Power BI
Power Automate
JavaScript
C#
CRM Plugins
Requirements Gathering
Data Quality Management
User Acceptance Testing
Change Management
Analytical And Problem-Solving Skills
English And French Communication
Microsoft Office
JIRA And ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics CRM
CRM Configuration
Entities
Forms
Views
Business Process Flows
Workflows
Business Rules
Security Roles
Power BI
Power Platform
Power Automate
JavaScript
C#
CRM Plugins
Reports And Dashboards
Microsoft Office
Excel
PowerPoint
Word
JIRA
ServiceNow
User Acceptance Testing
Change Requests
IT Change Management
CRM Master Data
ERP
Dealer Management System

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