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Added 9 mins ago
Cost Analyst
Equinox Gold Corp.
Geraldton, ON
Full-time
Manage financial databases (SAP, Anaplan, OneStream, Power BI) to ensure accurate and up-to-date financial information to support analysis and reporting.
Added 9 mins ago
Senior Advisor, HSWE - Governance and Management Systems
Belron Canada inc
Montreal, QC
Full-time
Strong analytical, dashboard and reporting skills using Excel, Power BI, artificial intelligence tools or equivalent solutions. Experience with EHS or HSWE platforms is an asset.
Added 9 mins ago
Senior Financial Planning Analyst
Randstad Canada
Mississauga, ON
Full-time
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Added 9 mins ago
Dynamics/PowerApps Developer
NewTrack Solutions Inc.
Vancouver, BC
Full-time
Role Description: The Dynamics Developer is a full-time hybrid role based in Vancouver, BC. In this role, the developer designs, configures, and customizes solutions on Microsoft Dynamics…
Added 11 mins ago
Senior Manager, Pricing
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$112,565 to $143,520 CAD / year
Added 26 mins ago
Facility Services Manager
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Added 38 mins ago
Measurement Coordinator
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Added 38 mins ago
Financial Analyst, Sales & Operations
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Added 40 mins ago
Head of Global HR Analytics & Data Office
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Added 40 mins ago
Senior Analyst, Data & Analytics (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Proficiency with analytics and reporting tools such as Power BI, SQL, or comparable platforms.
Added 40 mins ago
Senior Analyst, Data & Analytics
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Winnipeg, MB · London, ON · Toronto, ON
Proficiency with analytics and reporting tools such as Power BI, SQL, or comparable platforms.
Added 40 mins ago
Advanced Analytics and AI Lead
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Toronto, ON
Lead development of AI-enabled experiences using Data Bricks, Microsoft Fabric, Power BI, Microsoft Copilot, Copilot Studio, Azure AI, enterprise GenAI platforms and machine learning, and…
Added 40 mins ago
Health System Analyst
Government of Alberta
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Experience developing data visualizations and reports using tools such as Power BI, Tableau, SAS Visual Analytics, or R Shiny
Added 56 mins ago
Customer Solutions Dealer Experience Business Analyst
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Barrie, ON
Full-time
…Office suite, MS Enterprise systems (ERP, CRM, Phone, Chat), Power BI, data cubes to support the business decisions of the department and the company. Create, update & maintain various…
Added 1 hour ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 1 hour ago
Financial Data and Cost Analyst
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Added 1 hour ago
Senior Analyst, Data & Analytics (12 Month Contract)
Canada Life
Toronto, ON
Full-time
Proficiency with analytics and reporting tools such as Power BI, SQL, or comparable platforms.
Added 1 hour ago
Senior Analyst, Data & Analytics
Canada Life
Toronto, ON
Full-time
Proficiency with analytics and reporting tools such as Power BI, SQL, or comparable platforms.
Added 1 hour ago
Data Science Specialist
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Full-time

Nors

Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

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Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

Provide functional support and configure the Microsoft Dynamics CRM platform, resolving tickets and managing change requests and mini-projects from requirements gathering through deployment. Develop reports and dashboards, maintain CRM master data and integrations, support testing and upgrades, and progressively assume ownership of the platform.

Requirements

The role calls for 4–6 years of IT support, CRM administration, or business/functional analyst experience, including strong Dynamics 365 Customer Engagement configuration experience in an organization with 50 or more users. Candidates should have basic-to-intermediate development skills, strong analytical and communication abilities, and be conversant in both English and French; a related bachelor’s degree is a plus, and the Dynamics 365 Sales Functional Consultant certificate is listed.

Skills

CRM Administration
CRM Reporting And Dashboards
Power BI
Power Automate
JavaScript
C#
CRM Plugins
Requirements Gathering
Data Quality Management
User Acceptance Testing
Change Management
Analytical And Problem-Solving Skills
English And French Communication
Microsoft Office
JIRA And ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics CRM
CRM Configuration
Entities
Forms
Views
Business Process Flows
Workflows
Business Rules
Security Roles
Power BI
Power Platform
Power Automate
JavaScript
C#
CRM Plugins
Reports And Dashboards
Microsoft Office
Excel
PowerPoint
Word
JIRA
ServiceNow
User Acceptance Testing
Change Requests
IT Change Management
CRM Master Data
ERP
Dealer Management System

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