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Added 1 hour ago
Network Analyst Student - Winter 2027
J.D. Irving, Limited
Saint John, NB
Full-time
As an intern, you’ll assist in maintaining and improving network operations, learning how to ensure efficiency, security, and performance across a large-scale digital environment.
Added 2 hours ago
Lead Security Analyst - SOAR
Open Text Corporation
Waterloo, ON
Global Information Security (GIS) leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff…
Added 3 hours ago
Agentic AI Business Analyst
SIA Innovations INC
Montreal, QC
As a Business Analyst (Apprentice), you are the bridge between client business needs and technology solutions. You help clients reimagine their processes, coordinate project delivery, and…
Added 4 hours ago
Agentic AI Business Analyst
SIA Innovations Inc.
Montreal, QC
Full-time
As a Business Analyst (Apprentice), you are the bridge between client business needs and technology solutions. You help clients reimagine their processes, coordinate project delivery, and…
Added 19 hours ago
IT Risk & Compliance Analyst 2
Symcor
Mississauga, ON
…mitigating and managing IT risks. Executes on enterprise-wide technology controls through control design and effectiveness testing. Maintains and monitors IT Risk and Control governance and…
Added 20 hours ago
Cybersecurity Analyst II
TRIUMF
Vancouver, BC · TRIUMF
Full-time
The Cybersecurity Team is a group of the Information Systems and Technology Department (IS&T). The Cybersecurity Analyst II reports directly to the Group Leader, Cybersecurity, and…
Added 20 hours ago
Senior Workday Integration Analyst
Medavie
Toronto, ON · Montreal, QC · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
Full-time
We are seeking a Senior Workday Integrations Analyst to join our Workday HR Technology team and support the design, development, implementation, and maintenance of Workday integrations.…
Added 20 hours ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on security operations analyst to support Managed Detection and Response services in a multi-customer Managed Security Service Provider environment.
Added 20 hours ago
Manager, Finance – Insurance Services
AMA - Alberta Motor Association
Edmonton, AB
Full-time
Are you a strategic financial leader who knows how to turn complex financial information into clear business direction? AMA Insurance is looking for a Manager, Finance – Insurance Services…
Added 21 hours ago
Lead Security Analyst
Open Text Corporation
Waterloo, ON
Global Information Security (GIS) leverages our people, processes and technology to develop new digitalization efforts that ensure our enterprise systems’ reliability, minimize staff…
Added 1 day ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 1 day ago
Sr Analyst
CDW
Mississauga, ON
Full-time
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience…
Added 1 day ago
Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some…
Added 1 day ago
Network Analyst, Senior
LifeLabs
Toronto, ON
$81,431 to $103,825 CAD / year
The Senior Network Analyst is responsible for planning, directing, and coordinating the design, installation, and connectivity of computer and network systems to ensure the stable operation…
Added 1 day ago
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
Full-time
…They will work across functions including Finance, Theatre Operations, Technical Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to…
Added 1 day ago
IT Build Analyst
TD
Toronto, ON · Mississauga, ON
Full-time
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Added 1 day ago
Analyst, Business
IMAX
Mississauga, ON · Sheridan Park
Full-time
…They will work across functions including Finance, Theatre Operations, Technical Services, Global Services/Inventory, Film Distribution, Data & Analytics, HR, and Information Technology to…
Added 1 day ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 1 day ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
Working closely with Data & AI, Technology, Architecture, Cloud Services, and Data Product teams, you will contribute to the reliability, performance, security, and continuous improvement…
Added 2 days ago
Analyste sénior en gouvernance TI
REVAU
Montreal, QC
Full-time
We are seeking a Senior IT Governance Analyst with extensive experience in technology governance, identity and access management, systems administration, and cloud environments. In this…
Added 2 days ago
Agency Operations Specialist - MA4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Hiring Agency/Seniority Unit: Minnesota IT Services
Added 2 days ago
Spontaneous Application – IT & Digital Technology
BNP Paribas
Montreal, QC
Full-time
…methodology. To support those activities, we are looking for: Senior Business Analysts. Application Production Support Specialists and Senior…
Added 2 days ago
Senior Manager, Data Engineering
Heart & Stroke
Remote, Canada
Full-time · Remote
The Senior Manager, Data Engineering leads a team of data engineers, data analysts and business system analyst responsible for the end-to-end implementation of robust data engineering…
Added 2 days ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on Microsoft security engineer to support the design, implementation, and continuous improvement of our Managed Detection and Response (MDR) services. You will…
Added 2 days ago
Senior Analyst – Operations and Assurance
Brookfield
Toronto, ON
Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…

Nors

Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

Provide functional support and configure the Microsoft Dynamics CRM platform, resolving tickets and managing change requests and mini-projects from requirements gathering through deployment. Develop reports and dashboards, maintain CRM master data and integrations, support testing and upgrades, and progressively assume ownership of the platform.

Requirements

The role calls for 4–6 years of IT support, CRM administration, or business/functional analyst experience, including strong Dynamics 365 Customer Engagement configuration experience in an organization with 50 or more users. Candidates should have basic-to-intermediate development skills, strong analytical and communication abilities, and be conversant in both English and French; a related bachelor’s degree is a plus, and the Dynamics 365 Sales Functional Consultant certificate is listed.

Skills

CRM Administration
CRM Reporting And Dashboards
Power BI
Power Automate
JavaScript
C#
CRM Plugins
Requirements Gathering
Data Quality Management
User Acceptance Testing
Change Management
Analytical And Problem-Solving Skills
English And French Communication
Microsoft Office
JIRA And ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics CRM
CRM Configuration
Entities
Forms
Views
Business Process Flows
Workflows
Business Rules
Security Roles
Power BI
Power Platform
Power Automate
JavaScript
C#
CRM Plugins
Reports And Dashboards
Microsoft Office
Excel
PowerPoint
Word
JIRA
ServiceNow
User Acceptance Testing
Change Requests
IT Change Management
CRM Master Data
ERP
Dealer Management System

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