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Added 9 mins ago
Senior Data Scientist - Fraud Detection
DataVisor
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
We are looking for a Senior-Level Data Scientist to join our Fraud Detection team - someone equally comfortable building production ML models and getting hands-on with individual fraud…
Added 9 mins ago
Senior Data Scientist - Fraud Detection
DataVisor
Calgary, AB
$120,000 to $150,000 CAD / year
Full-time
We are looking for a Senior-Level Data Scientist to join our Fraud Detection team - someone equally comfortable building production ML models and getting hands-on with individual fraud…
Added 9 mins ago
Senior Data Scientist - Fraud Detection
DataVisor
Vancouver, BC
$120,000 to $150,000 CAD / year
Full-time
We are looking for a Senior-Level Data Scientist to join our Fraud Detection team - someone equally comfortable building production ML models and getting hands-on with individual fraud…
Added 9 mins ago
Senior Industrial Water/Wastewater Process Engineer
HDR
Calgary, AB
Full-time
In this role you will work to understand your client’s needs, develop creative solutions, support proposal development, lead the technical team, and lead the engineering design of complex…
Added 9 mins ago
Site Superintendent
Holaco Construction Ltd
Burnaby, BC
Full-time
Conduct regular site inspections, maintain project documentation, and report progress to senior management.
Added 9 mins ago
Pega Lead Business Architect (LBA)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
Full-time
Lead business architecture, requirements, and functional solution design for enterprise Pega transformation initiatives in banking, serving as the bridge between business stakeholders and…
Added 9 mins ago
Manager, Controllership & Projects
Bell
Toronto, ON
Full-time
The Financial Close Controller team is seeking a highly motivated Senior Manager to be a part of the Controller organization’s transformative journey towards becoming trusted and valued…
Added 10 mins ago
Senior Manager, Layout Design
Ciena
Ottawa, ON
Full-time
This is a senior layout design manager position. In this role you and your team will lead design enablement of advanced high-speed analog circuits in the latest deep-submicron CMOS and/or…
Added 10 mins ago
Store Technical Service Representative (Full Time)
Best Buy Canada
Victoria, BC
Full-time
Grow your career in development roles (senior in-store service agent, team lead).
Added 10 mins ago
Procurement Analyst
Spirit Omega Inc.
Calgary, AB
Contract
Reporting to the Team Lead, SCM Christina Lake & Christina Lake North Procurement, this role will be primarily involved with supporting procurement requirements within Maintenance,…
Added 10 mins ago
Senior Product Manager, Cross Platform Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and…
Added 22 mins ago
Senior Backend Engineer
Apollo.io
Canada
Full-time
As a Senior Software Engineer, you will be a critical part of our growing company, working on a cross-functional team to implement best practices in technology, architecture, and process.…
Added 22 mins ago
Senior Architect
RevelHouse|
Toronto, ON
Full-time
We are seeking a Senior Architect to lead project teams from concept through construction administration. This is a senior, hands-on role suited to an experienced, licensed professional…
Added 22 mins ago
Senior Software Engineer
AltaML
Toronto, ON
$130,000 to $150,000 CAD / year
Full-time
The Senior Software Engineer leads implementation of complex features and epics, owns technical design end to end, and multiplies the pod's output - both by mentoring other engineers and by…
Added 22 mins ago
Senior User Experience Designer
BuzzClan
ON · Ontario, Canada
Contract
Position Title – RQ11505 - Senior UX Designer
Added 22 mins ago
Senior Actuarial Consultant (FCIA, FSA, or FCAS)
Workplace Safety and Insurance Board (WSIB)
Toronto, ON
Full-time
At WSIB, your work has a purpose beyond the numbers. As a Senior Actuarial Consultant, you'll play a key role in ensuring the long-term financial sustainability of Ontario's workers'…
Added 22 mins ago
Senior Payroll Analyst
Federated Co-operatives Limited
Saskatoon, SK
Full-time
Federated Co-operatives Limited (FCL) is hiring a Senior Payroll Analyst on a temporary basis within our People & Culture team (term up to 12 months, may be extended or lead to permanent).
Added 22 mins ago
Enterprise Information Architect
Quarry Consulting
ON · Ontario, Canada
Contract
Lead stakeholder discovery sessions to understand business objectives, information challenges, and data requirements.
Added 22 mins ago
Senior Business Analyst
Joblinxsapp
Toronto, ON
Full-time
The Senior Business Analyst will be expected to lead requirements workshops, business process re-engineering, business modeling, user story development, business case preparation,…
Added 22 mins ago
Vice President, Business Control Assurance
BMO Capital Markets
Toronto, ON
Full-time
…conflicting expectations and escalate matters requiring enterprise or senior management resolution to the…
Added 22 mins ago
Senior Technical Manager, Commercial Management
WSP in Canada
Canada
Full-time
As a Senior Technical Manager, Commercial Management, you will play a critical leadership role in shaping the commercial success and delivery excellence of major infrastructure,…
Added 22 mins ago
DevOps Project Manager
J&M Group
Toronto, ON
Full-time
Confidence working with senior leaders and technical specialists, with the ability to translate technical delivery detail into clear business impact and decision points.
Added 24 mins ago
Building Energy Coordinator (EIT)
City of Edmonton
AB
…under the mentorship of a Professional Member, you will combine technical expertise and project management skills to support program growth, monitor performance, and evaluate projects…
Added 24 mins ago
Director, Enterprise IT Internal Audit
Royal Bank of Canada
Toronto, ON
Full-time
…through providing insightful assurance and advice, supporting senior management decision making across our global footprint. By integrating advanced data-driven analytics and visualization,…
Added 24 mins ago
Senior Business System Analyst
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Business Systems Analyst (BSA) responsibilities will be conducting requirements gathering sessions and other BA activities with a large diverse set of Product Controllers and…

Nors

Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

Apply About employer

More about this job

Responsibilities

Provide functional support and configure the Microsoft Dynamics CRM platform, resolving tickets and managing change requests and mini-projects from requirements gathering through deployment. Develop reports and dashboards, maintain CRM master data and integrations, support testing and upgrades, and progressively assume ownership of the platform.

Requirements

The role calls for 4–6 years of IT support, CRM administration, or business/functional analyst experience, including strong Dynamics 365 Customer Engagement configuration experience in an organization with 50 or more users. Candidates should have basic-to-intermediate development skills, strong analytical and communication abilities, and be conversant in both English and French; a related bachelor’s degree is a plus, and the Dynamics 365 Sales Functional Consultant certificate is listed.

Skills

CRM Administration
CRM Reporting And Dashboards
Power BI
Power Automate
JavaScript
C#
CRM Plugins
Requirements Gathering
Data Quality Management
User Acceptance Testing
Change Management
Analytical And Problem-Solving Skills
English And French Communication
Microsoft Office
JIRA And ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics CRM
CRM Configuration
Entities
Forms
Views
Business Process Flows
Workflows
Business Rules
Security Roles
Power BI
Power Platform
Power Automate
JavaScript
C#
CRM Plugins
Reports And Dashboards
Microsoft Office
Excel
PowerPoint
Word
JIRA
ServiceNow
User Acceptance Testing
Change Requests
IT Change Management
CRM Master Data
ERP
Dealer Management System

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