Find work in Canada.

332,524 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for a Senior Hybrid Cloud Infrastructure Analyst to join our IT team. You’ll be responsible for the research, design, implementation, optimization, and administration of the…
Added 3 hours ago
Senior Business Analyst (KYC)
Altimetrik
Mississauga, ON
Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 3 hours ago
Senior Application Security Analyst
YASH Technologies
Mississauga, ON
Contract
Job Title: Senior Application Security Analyst
Added 5 hours ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 6 hours ago
Accounts Payable Analyst
A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Calgary, AB
Contract
…commandments) for the Church's religious mission under the direction of senior ecclesiastical leaders. Prepare, analyse, and review financial statements and budgets. Prepare management…
Added 8 hours ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 9 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
As a Senior Analyst, you are the technical engine of our Innovation Pod. Your primary focus is validating new concepts through active experimentation - building test beds, running thorough…
Added 10 hours ago
Deskside and MEM Analyst
Suncor Energy
Calgary, AB
Full-time
Act as a senior technical escalation point for complex end-user computing issues, leading root cause analysis and long-term solutions
Added 11 hours ago
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
£80 to £95 GBP / year
Full-time
This is not a traditional software engineering role. You won’t be expected to build production software from scratch, but you will need to be technically confident, comfortable building…
Added 11 hours ago
Senior Solution Analyst
Nutrien
Saskatoon, SK
Full-time
As a Senior Solution Analyst, you will work with business stakeholders, vendors, and technical teams to identify opportunities, define requirements, and support the delivery and sustainment…
Added 11 hours ago
Accounting Analyst
Matix Lumber
Winnipeg, MB
Full-time
The Accounting Analyst is a full-time, on-site role based in Headingley, MB. This role is responsible for preparing, reviewing, and analyzing financial statements, ensuring accuracy and…
Added 11 hours ago
ERP Data Analyst
Velixo
Remote, Canada
Full-time · Remote
We are looking for a passionate ERP Data Analyst to join our team at Velixo. As a ERP Data Analyst, you will be responsible for demonstrating product capabilities, analyzing business…
Added 11 hours ago
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
Contribute to internal documentation for both technical (DevOps, engineering) and non-technical (analyst, client) audiences.
Added 12 hours ago
Credit Risk Analyst (B2B)
AspiringIT
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Contract
As a Senior Credit Risk Analyst, you’ll play a key role in optimizing cash collection, minimizing
Added 12 hours ago
Application Support Analyst Equity
J&M Group
Montreal, QC
Contract
We are seeking a Senior Application Support Analyst Equity to join the team in Montreal
Added 12 hours ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational…
Added 12 hours ago
Senior Business Systems Analyst (SAP)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
Added 12 hours ago
Accounts Payable Analyst
The Church of Jesus Christ of Latter-day Saints
Calgary, AB
Full-time
…commandments) for the Church's religious mission under the direction of senior ecclesiastical leaders. Prepare, analyse, and review financial statements and budgets. Prepare management…
Added 13 hours ago
Apps Dev Intmd Programmer Analyst - Officer
Citi
Mississauga, ON
Full-time
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised…
Added 13 hours ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
Added 13 hours ago
Senior Data Analyst (Auth0)
Okta
Toronto, ON
$99,000 to $136,400 CAD / year
Full-time
Added 13 hours ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
The Senior Director, Business Intelligence and Analytics is a senior enterprise leader responsible for building and leading GS1 Canada’s business intelligence, analytics, and market insight…
Added 14 hours ago
Sr. Analyst, IT Quality Assurance
CIBC
Toronto, ON
Full-time
As a member of CIBC’s team, the Sr. Analyst, IT Quality Assurance is responsible for developing and executing test scenarios and scripts for functional system integration and acceptance…
Added 14 hours ago
Senior Analyst, Regulatory Reporting
EPCOR
AB · Edmonton, Alberta
Full-time · Temporary
We are hiring a full-time temporary Senior Analyst, Regulatory Reporting position for up to 11 months working out of Edmonton, AB. We welcome applications from internal and external…
Added 14 hours ago
Application / Solution Architect
Joblinxsapp
Fredericton, NB
Full-time
Minimum 15 years of experience specifically performing Senior Programmer/Analyst responsibilities.

Nors

Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

Apply About employer

More about this job

Responsibilities

Provide functional support and configure the Microsoft Dynamics CRM platform, resolving tickets and managing change requests and mini-projects from requirements gathering through deployment. Develop reports and dashboards, maintain CRM master data and integrations, support testing and upgrades, and progressively assume ownership of the platform.

Requirements

The role calls for 4–6 years of IT support, CRM administration, or business/functional analyst experience, including strong Dynamics 365 Customer Engagement configuration experience in an organization with 50 or more users. Candidates should have basic-to-intermediate development skills, strong analytical and communication abilities, and be conversant in both English and French; a related bachelor’s degree is a plus, and the Dynamics 365 Sales Functional Consultant certificate is listed.

Skills

CRM Administration
CRM Reporting And Dashboards
Power BI
Power Automate
JavaScript
C#
CRM Plugins
Requirements Gathering
Data Quality Management
User Acceptance Testing
Change Management
Analytical And Problem-Solving Skills
English And French Communication
Microsoft Office
JIRA And ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics CRM
CRM Configuration
Entities
Forms
Views
Business Process Flows
Workflows
Business Rules
Security Roles
Power BI
Power Platform
Power Automate
JavaScript
C#
CRM Plugins
Reports And Dashboards
Microsoft Office
Excel
PowerPoint
Word
JIRA
ServiceNow
User Acceptance Testing
Change Requests
IT Change Management
CRM Master Data
ERP
Dealer Management System

Report this job