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Added 7 mins ago
Intern - IT Analyst
iA Financial Group (Industrial Alliance)
Quebec, QC
Internship
…confident and secure about their future? As an Intern - IT Analyst, you will play a key role in delivering and improving technology solutions in collaboration with various…
Added 7 mins ago
Analyst, Program (Customer management Execution & Customization)
Bombardier
Dorval, QC
Full-time
…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 7 mins ago
Analyst - Credit Transaction Management
RBC
Toronto, ON
Full-time
…have strong written and spoken communication skills? As an Analyst in our Credit and Transaction Management team, you will work closely with Corporate Banking (“CB”) and Global Markets…
Added 7 mins ago
FP&A Analyst, Commercial
Index Exchange
Toronto, ON
Full-time
Support the development and implementation of initiatives to increase revenue, improve operational performance, and drive business value, leveraging Index’s internal systems and reporting…
Added 7 mins ago
Claims Analyst
iA Financial Group (Industrial Alliance)
Vancouver, BC
Full-time
…opportunity to support clients when it matters most? As a Claims Analyst with our Special Markets Claims team, you will assess lower-risk and non-core claims in accordance with policy…
Added 8 mins ago
Legal Information Content Developer/Analyst B45-26
Legal Aid BC
Vancouver, BC
…Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Métis…
Added 36 mins ago
Reliability Analyst - Maintenance, Buildings & Equipment Team
Bombardier
Dorval, QC
Full-time
…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 37 mins ago
Analyst, DB pension Administration
LifeWorks
Toronto, ON
Full-time
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Added 1 hour ago
Investment Analyst - M&A
Valnet
Montreal, QC
Full-time
Valnet is seeking a highly analytical and driven Investment Analyst to help run the acquisition lifecycle and to manage our internal investments.
Added 2 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 hours ago
Analyst, Market Development
Independent Electricity System Operator
Canada
…electricity and energy market developments and assist in the development of Ontario capacity and electricity market and resource adequacy projects. Assist in the function by serving on…
Added 2 hours ago
Specialist Market Analysis
Independent Electricity System Operator
Canada
…conduct, and participate in public stakeholdering of market development recommendations and…
Added 2 hours ago
IT quality assurance Specialist
Desjardins
Montreal, QC · Shawinigan, QC · Quebec, QC · Levis, QC
Full-time
…pleased to inform you that your profile has been added to our talent community. This means that you may be contacted about opportunities that match your skills and goals, whether you’re…
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 2 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 2 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
…values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 2 hours ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 2 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology…
Added 3 hours ago
Sr Analyst
CDW
Mississauga, ON
Full-time
The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes…
Added 3 hours ago
Business Analyst
Mariner Innovations
Halifax, NS
Full-time
We are looking for an experienced Business Analyst to join our team for an onsite engagement in Halifax. In this role, you will work closely with business and technical stakeholders to…
Added 3 hours ago
Senior Financial Crime Risk Analyst (5522)
TD
Toronto, ON · Markham, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
IT Operations Analyst III
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
Investment Advisor I
TD
St. Catharines, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
Systems & Logistics Analyst
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Full-time
We are seeking a Systems & Logistics Analyst to join our P&H Milling team. This role is responsible for managing and optimizing logistics processes, ensuring data integrity, and providing…

Nors

Senior CRM Analyst - MS Dynamics

Quebec, QC, Canada
Mississauga, ON, Canada
Laval, Quebec, QC, Canada
Missisauga, Ontario, ON, Canada

Pay: $70,000.00 to $90,000.00 a year
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users). In this role, you will resolve reported CRM tickets, own issues that require a Change Request or mini-project, and lead a significant Report and Dashboard development workstream. You will collaborate with business stakeholders across the organization to gather requirements, maintain CRM master data, and continuously improve the solution, with a clear path to grow into an IT Application Owner. The CRM is an integrated part of the e-Emphasys ERP and DMS solution implemented in the group to support the operations in Canada.

Expected Salary range (gross/annual)

$70,000.00 to $90,000.00 a year

DUTIES AND RESPONSIBILITIES:

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving
reported tickets within agreed service levels.
Own issues that require a Change Request or mini project, from scoping and requirements
gathering through configuration, testing and deployment.
Configure the CRM solution (entities, forms, views, business process flows, workflows, business
rules, security roles) to meet evolving business needs.
Design, build and maintain CRM reports and dashboards for business stakeholders across the
organization.
Apply development skills (plugins, custom workflows, Power Automate/Power Platform,
JavaScript/C#) to extend CRM capability where configuration alone is not sufficient.
Partner with business users and IT to gather requirements and translate them into scalable
CRM solutions.
Identify data quality issues and perform regular updates to CRM master data to maintain a
“single source of truth” for customer and sales data.
Participate in user acceptance testing (UAT) and provide support during the rollout of new CRM
releases and updates.
Participate in the functional side of CRM versioning; partner with IT and business units to plan,
test and execute upgrades.
Document configuration changes and maintain a change log in line with IT change
management practices.
Support data quality, integrations and interfaces between the CRM and other systems (e.g.,
ERP, Power BI).
Progressively take on broader ownership of the CRM platform, building toward an IT
Application Owner role.
Performs other duties as assigned.

CORE COMPETENCIES:

Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Must be conversant in both English and French. This is a bi-lingual role
Configuration of MS Dynamics CRM (entities, forms, views, workflows, business
process flows, security roles)
Development of CRM reports and dashboards (Power BI and/or native Dynamics
CRM reporting)
Basic to intermediate development skills (JavaScript, C#, Power Platform/Power
Automate, plugins)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
Industry experience (Heavy Machinery / Construction Equipment Dealership) is
preferred
Strong attention to detail and a commitment to delivering high-quality work
Ability to adapt to changing priorities and thrive in a fast-paced environment
Proactive attitude with a willingness to learn and develop new skills
Strong interpersonal skills and the ability to build relationships across
departments
Ability to translate “Business Speak” into technical configuration and vice-versa

EDUCATION/TRAINING:

Bachelor’s degree in computer science, Information Systems, or a related field is a plus
210 Dynamics 365 Sales Functional Consultant (Certificate)
4-6 years of experience in IT support, CRM administration, or business/functional analyst roles, with strong functional and configuration skills in MS Dynamics CRM (Dynamics 365 Customer Engagement) and experience implementing or supporting the solution in a mid to large organization (50+ users).

PARTICULAR CONDITIONS:

Occasional need to support and participate in releases, deployments, incidents and after hours
on-call support

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

Apply About employer

More about this job

Responsibilities

Provide functional support and configure the Microsoft Dynamics CRM platform, resolving tickets and managing change requests and mini-projects from requirements gathering through deployment. Develop reports and dashboards, maintain CRM master data and integrations, support testing and upgrades, and progressively assume ownership of the platform.

Requirements

The role calls for 4–6 years of IT support, CRM administration, or business/functional analyst experience, including strong Dynamics 365 Customer Engagement configuration experience in an organization with 50 or more users. Candidates should have basic-to-intermediate development skills, strong analytical and communication abilities, and be conversant in both English and French; a related bachelor’s degree is a plus, and the Dynamics 365 Sales Functional Consultant certificate is listed.

Skills

CRM Administration
CRM Reporting And Dashboards
Power BI
Power Automate
JavaScript
C#
CRM Plugins
Requirements Gathering
Data Quality Management
User Acceptance Testing
Change Management
Analytical And Problem-Solving Skills
English And French Communication
Microsoft Office
JIRA And ServiceNow

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics CRM
CRM Configuration
Entities
Forms
Views
Business Process Flows
Workflows
Business Rules
Security Roles
Power BI
Power Platform
Power Automate
JavaScript
C#
CRM Plugins
Reports And Dashboards
Microsoft Office
Excel
PowerPoint
Word
JIRA
ServiceNow
User Acceptance Testing
Change Requests
IT Change Management
CRM Master Data
ERP
Dealer Management System

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