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Added 14 mins ago
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Nors

Service Manager

Kitchener, ON, Canada

Pay: $70,000.00 to $80,000.00 per year
Posting language: English
Posted: Sep 23, 2026

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Original job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Service Manager to join our Service team in Kitchener.

What's the challenge?

What do we expect from you?

What will you find here?

SUMMARY:

The Service Manager is responsible for the daily operations and management of the Service Department, management and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on the field, will monitor all overtime hours for Technicians and will resolve customer disputes.

Expected Salary range (gross/annual)

$70,000.00 to $80,000.00 per year

DUTIES AND RESPONSIBILITIES:

Responsible for the overall management of activities and personnel within the Service Department
to ensure it is being run efficiently and profitably in accordance with the budget.
Primary liaison with the customer to diagnose the extent and type of service required including
follow-up and dispatch mechanic to clients for repair.
Ensuring that Health and Safety requirements are being strictly adhered to including toolbox
meeting and inspections; for the goodwill of all, follow up company’s policy.
Providing recommendations regarding hiring/dismissals/disciplining of service department staff; I
help my department to ensure the smooth running of the team.
Communicate clearly the extent of service required to the Shop Foreman or Technicians to ensure
accurate and prompt response.
Ensure staff are customer focused, professional and adequately trained to perform their functions.
Structure shop and field procedures to monitor quality of work and drive customer satisfaction
including dispatch to ensure prompt response to customer inquiries.
Ensure Technicians complete work in a timely fashion with minimum rework; to deliver on time to
the customer.
Keep the Branch Manager informed of any problems or questions regarding service orders; to solve
problems.
Keep the Branch Manager informed of any customer issues arising from the service department,
major problems are solved by the director, as these are decisions made between superiors.
Ensure customer accounts are in good standing before creating service orders for billing to avoid
delays.
To deal with the disputes of the customers of the service, for the good progress and the payment of
the services rendered to the customers.
Organize and maintain the workshop and service trucks; for the proper functioning of the service

CORE COMPETENCIES:

Organized
Good communication
Leadership
Basic computer skills
Ability to work in a team
Ability to work under strict deadlines
Microsoft Office
Managerial
Equipment knowledge
Management of e-mail

EDUCATION/TRAINING:

Diploma post-secondary/mechanical
WHMIS and Safety Training

PARTICULAR CONDITIONS:

On call 24/7
Night shifts may be necessary
Work is done primarily in a combination of office and shop environment with frequent walks in the shop The work requires moderate physical effort including bending, kneeling and walking

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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More about this job

Responsibilities

Manage the daily operations, personnel, budget, and work-in-progress of the Service Department, ensuring technicians are scheduled effectively and work is completed efficiently and profitably. Serve as the primary customer liaison, coordinate service dispatch and repairs, resolve disputes, maintain quality and safety standards, and keep the Branch Manager informed of issues.

Requirements

The posting requests a post-secondary diploma in a mechanical field, along with WHMIS and safety training. Candidates should have leadership, communication, organizational, teamwork, computer, Microsoft Office, and equipment knowledge, and be available for 24/7 on-call duties and possible night shifts.

Skills

Service Department Management
Leadership
Customer Service
Customer Dispute Resolution
Work-in-Progress Management
Technician Scheduling
Dispatching
Health and Safety Compliance
Staff Training
Quality Control
Budget Management
Microsoft Office
Basic Computer Skills
Equipment Knowledge
Communication
Workshop Organization

Visa sponsorship

Not detected in the job text

Keywords

Service Department
Work-in-Progress (WIP)
Technician Scheduling
Field Service
Shop Service
Service Dispatch
Customer Dispute Resolution
Service Orders
Customer Accounts
Budget Management
Health and Safety
Toolbox Meetings
Safety Inspections
WHMIS
Technician Training
Quality Control
Customer Satisfaction
Workshop Management
Service Trucks
Microsoft Office
Equipment Knowledge
Overtime Monitoring
On-Call Support

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