Find work in Canada.

331,056 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Product Support Specialist
NORSAT INTERNATIONAL INC
Richmond, BC
$40,000 to $45,000 CAD / year
Full-time
As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues,…
Product Support Specialist
Thales
Vancouver, BC
Full-time
As a member of a Global Support Success team, the Product Support Specialist will be instrumental in replicating complex customer problems, diagnosing possible causations, recommending…
Product Support Specialist
Thales
Vancouver, BC
Full-time
As a member of a Global Support Success team, the Product Support Specialist will be instrumental in replicating complex customer problems, diagnosing possible causations, recommending…
Product Support Specialist
Teifi Digital
Vancouver, BC
$65,000 to $80,000 CAD / year
We are seeking a Product Support Specialist to own the day-to-day support experience for our clients. As the first line of support, you are an expert at understanding merchant needs,…
Associate Product Support Specialist
Open Text Corporation
Waterloo, ON
Other
As an Associate Product Support Specialist, you resolve difficult customer issues and contribute to the overall growth of the business and your peers. With great training, effective…
Product Support Specialist
Corpay
Montreal, Quebec
$50,000 to $55,000 USD / year
Full-time
Corpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in, Montreal,…
Associate Product Support Specialist
Open Text Corporation
Waterloo, ON
Other
As an Associate Product Support Specialist, you resolve difficult customer issues and contribute to the overall growth of the business and your peers. With great training, effective…
Product Support Specialist Team Lead
Pigment
Toronto, ON
Full-time
Act as the lead and mentor to your team of Product Support Specialists to provide exceptional service to customers and partners.
Product Support Specialist
NORSAT INTERNATIONAL INC
Richmond, BC
$40,000 to $45,000 CAD / year
Full-time
As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues,…
Product Support Specialist - Future Opportunities
Jobber
Remote, Canada
Full-time · Remote
Then you should consider joining Jobber! We’re looking for a Product Support Specialist to be part of our Customer Success department. This posting is for future opportunities on the team.
Spécialiste-conseil technique / Product Support Specialist
Genetec
Montreal, Quebec
Full-time
The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Video, Access Control or License Plate…
Spécialiste-conseil technique / Product Support Specialist
Genetec
Remote, Canada
Full-time · Remote
The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Video, Access Control or License Plate…
Product Support Specialist - Mining Undercarriage
Titan Specialty - Formerly The Carlstar Group
Edmonton, Alberta
Other
…customers and some of the industry’s largest equipment. The Product Support Specialist will have a meaningful role in improving product performance, strengthening customer relationships and…
Product Support Specialist II
IBC Technologies Canada
Burnaby, BC
$64,000 to $74,000 CAD / year
Full-time
The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from…
Product Support Specialist II
Rheem Manufacturing Company
Burnaby, BC
$64,000 to $74,000 CAD / year
Full-time
The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from…
Product Support Specialist II
Inspired HR
Burnaby, BC
Full-time
The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from…
Product Support Specialist
Fidelity Canada
Toronto, ON
Full-time
As the Product Support Specialist, you will work closely with the Investment Analysts and will be responsible for:
Added 1 day ago
Specialist, Product Support
Gordon Food Service - Canada
Rocky View No 44, AB · Rocky View County, AB
Full-time
Utilizes knowledge and expertise of products, services and resources to provide Sales with strategic, profit maximizing solutions. Provides Sales with exceptional on-demand support for…
Specialist, Product Support
Gordon Food Service
Rocky View No 44, AB · Rocky View County Calgary-Alberta-CGY
Full-time
Utilizes knowledge and expertise of products, services and resources to provide Sales with strategic, profit maximizing solutions. Provides Sales with exceptional on-demand support for…
Specialist, Product Support
Gordon Food Service - Canada
Rocky View No 44, AB · Rocky View County, AB
Full-time
Utilizes knowledge and expertise of products, services and resources to provide Sales with strategic, profit maximizing solutions. Provides Sales with exceptional on-demand support for…
Specialist, Product Support
Gordon Food Service
Calgary, AB · Rocky View No 44, AB · Rocky View County Calgary-Alberta-CGY
Full-time
Utilizes knowledge and expertise of products, services and resources to provide Sales with strategic, profit maximizing solutions. Provides Sales with exceptional on-demand support for…
IS Product Support Specialist II
Farrow
North Dumfries, ON
The IS/Product Support Specialist II provides Level 1 and Level 2 support for internal information systems and business applications, ensuring reliable access, performance, and user…
Product Support Specialist
J.D. Irving, Limited
Saint John, NB
Full-time
Define requirements and support the business by prioritizing the product backlog.
Product Support Specialist
Kent Building Supplies
Saint John, New Brunswick
Full-time
Support the business by prioritizing product backlog.
Bilingual Product Support Specialist - Tech (Spanish)
Moody's Corporation
Toronto, ON
Full-time
Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses with world-class software

NORSAT INTERNATIONAL INC

Product Support Specialist

Richmond, BC, Canada

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time

Apply About employer

Applications open in a new tab.

At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

The Product Support Specialist provides technical support for satellite communication and RF/microwave equipment by troubleshooting hardware and resolving system issues. They also manage support tickets, perform product diagnostics, and collaborate with internal teams to ensure effective issue resolution.

Requirements

Candidates must hold a diploma or degree in Electronics, Electrical Engineering Technology, Telecommunications, or a related field. At least one year of experience in technical support or electronics troubleshooting is required, along with proficiency in using RF test equipment.

Experience

0 to 2 years

Education

professional certificate
bachelor degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Technical support
Electronics troubleshooting
RF systems support
Hardware diagnostics
Spectrum analyzers
Oscilloscopes
Signal generators
Satellite communications
Microwave systems
Wireless communications
Problem-solving
Communication skills
Customer service
Ticketing systems
Technical documentation

Benefits

Paid vacation
Paid sick days
Comprehensive health benefits
Medical insurance
Dental insurance
Life insurance
RRSP program
Professional development fund
Job-related training reimbursement
Flexible hours
Employee referral program
Employee award program

Visa sponsorship

Not detected in the job text

Keywords

Satellite communication
RF
Microwave
Electronics
Hardware troubleshooting
Spectrum analyzer
Oscilloscope
Signal generator
RMA
Failure analysis
Technical documentation
Knowledge base
Telecommunications
Engineering
Quality assurance
Customer support
Ticketing system
Diagnostics
Testing
Validation

Original job description

About Us:

Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.

Why Join Norsat International Inc.?

We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential.

Summary:

As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues, support customers and internal teams, manage support tickets, perform product diagnostics, and collaborate closely with Engineering, Sales, and Quality teams to ensure timely and effective issue resolution.

What You'll Do:

Provide technical support for satellite communication systems, RF products, and microwave components
Troubleshoot, diagnose, and resolve hardware and system-related issues
Support customers and internal Sales teams through phone, email, and ticketing systems
Manage and maintain technical support tickets to ensure accurate tracking and timely resolution
Perform diagnostics, testing, and evaluation of returned products and systems
Generate RMA documentation, failure analysis reports, and technical service updates
Collaborate with Engineering and Quality teams to investigate and resolve product issues
Deliver product training and technical guidance to customers and internal staff
Develop and maintain technical documentation, knowledge base articles, and service materials
Conduct field troubleshooting and customer support activities when required
Recommend effective technical solutions based on customer requirements
Assist with product validation, testing, and continuous improvement initiatives
Support additional operational and technical tasks as assigned

What You'll Bring:

Diploma or degree in Electronics, Electrical Engineering Technology, Telecommunications, or a related technical discipline
1+ year of experience in technical support, electronics troubleshooting, or RF systems support
Strong understanding of electronic hardware troubleshooting and diagnostics
Experience using RF test equipment such as:
- Spectrum analyzers
- Oscilloscopes
- Signal generators
Knowledge of satellite communications, microwave systems, or wireless communications is considered an asset
Excellent problem-solving and communication skills
Customer-focused mindset with strong interpersonal abilities
Experience using support ticketing systems and technical documentation tools
Ability to work independently and collaboratively within cross-functional teams
Flexibility to occasionally support after-hours customer issues when required

What We Offer:

Paid vacation days;
5 paid sick days;
100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies);
RRSP program;
Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations;
100% reimbursed for job-related training;
Ongoing training available;
Flexible hours of work based on position;
Employee Referral Program;
Employee Award Program;
Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416);
Leisure areas in the office, employees are encouraged to have some fun! (i.e., Bring Your Pet to the Office, Free Weekly Badminton Nights);
Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.

Please note that benefits may vary by location and employment status.

This is an on-site position, so relocation will be required. Remote work is not supported at this time.

Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to provide assistance for work authorization.

Apply About employer

Report this job