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Added 13 mins ago
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Norscan Instruments Ltd.

Inside Sales Manager

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

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Original job description

JOB TITLE: Inside Sales Manager

REPORTS TO: Vice President of Sales

JOB SUMMARY

Under the general direction of the Vice President of Sales, the Inside Sales Manager sells corporate products or services through the achievement of opportunity-based sales quotas introduces new corporate products or services to established clients and reaches business targets through excellent telephone sales and communication skills. S/he will also develop phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential clients, build quotations on standard products, create and process sales orders, and communicate pertinent information on them to clients. S/he will ensure that clients are kept up to date on new product launches, product information and promotions. Integrity, vision, and passion are essential for this role.

MAJOR RESPONSIBILITIES

Client and Affiliate Relations

Fulfill and assist with client requests.
Always ensure client satisfaction and technical product support.
Educate the client in the pre-sale process, new product launches, product information and promotions.
Coordinate client training, including developing webinars, and client visits if necessary.
Develop and present clients with quotes.
Update ERP with new orders; changes to orders; and cancellations. Communicate these to related departments.
Manage outbound and inbound accounts.

Sales Plan Development, Implementation and Evaluation

Liaise closely with the Vice President of Sales to determine necessary strategic sales approaches.
Communicate with forecast team to forecast new sales and generate targets.
Negotiate variations in price, delivery and specifications.
Provide input into the expansion and development of the existing channels.
Participate in the development of a strategic decision-making process, identify qualifying needs and business objectives.
Provide weekly updates on sales funnels.
Conduct cold calling in attempt to increase progression and generate new sales.

Manage all sales activities using both M2M and Salesforce.

Fulfill any other responsibilities required by the Vice President of Sales.

MAJOR ACCOUNTABILITIES

Maintain client satisfaction at all times.

Ensure that clients and channel partners are kept up to date on new product launches, product information and promotions.

Ensure that all sales functions are performed in accordance with ISO 9001 specifications.

Keep all client records current and accurate in both M2M and Salesforce.

EDUCATION

Graduation from a recognized Sales and Marketing program preferably at the Commerce Degree level, if possible, with completion of related technology or electronics courses.

Strong preference for certification as a Certified Technician (C.Tech.) and/or a Certified Engineering Technologist (C.E.T.)

Relevant training in inside sales.

EXPERIENCE

Five (5) years of progressively responsible sales positions including at least five (5) years of client service experience.

Experience in technical sales in the electronics industry is preferred.

Versed in electronic fundamentals.

SKILLS AND COMPETENCIES

Proficient computer skills using applications such as MS Office, ERPs, and CRMs.
Ability to troubleshoot.
Prominent organization and presentation skills.
Technical writing skills.
Exceptional communication skills both oral and written, excellent telephone sales and personality skills.
Well-developed sales skills.

OTHER EQUIPMENT

Experience with electronic test equipment: oscilloscopes, DVM’s, power supplies, and calibration equipment is preferred.

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More about this job

Responsibilities

Manage inbound and outbound sales activities, generate leads, develop client relationships, prepare quotes, process orders, and meet sales targets. Coordinate sales planning and forecasting, keep clients and channel partners informed about products and promotions, and maintain accurate records in M2M and Salesforce.

Requirements

Requires five years of progressively responsible sales experience, including client service experience, and relevant inside sales training; technical sales experience in electronics is preferred. A sales and marketing education, preferably at the commerce degree level, is desired, along with strong communication, organization, presentation, computer, and troubleshooting skills; C.Tech. or C.E.T. certification is strongly preferred.

Skills

Inside Sales
Telephone Sales
Client Service
Sales Lead Generation
Cold Calling
Sales Forecasting
Quote Preparation
Sales Order Processing
Price Negotiation
Technical Product Support
Troubleshooting
Salesforce
M2M
ERP Systems
Technical Writing

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Sales Management
Sales Quotas
Lead Generation
Cold Calling
Sales Forecasting
Sales Funnel
Client Service
Client Satisfaction
Channel Partners
Technical Sales
Electronics
Electronic Fundamentals
M2M
Salesforce
ERP
CRM
MS Office
ISO 9001
C.Tech.
C.E.T.
Webinars
Sales Orders
Quotations
Oscilloscopes
Digital Voltmeters
Power Supplies
Calibration Equipment

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