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Norsk Hydro

ITS Analyst

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

What we offer you

Medical, Rx, Dental, Disability, Life Insurance
Retirement Savings Plans with Company Match/Contributions
Education Assistance
Bonus Plan Eligibility
Parental Leave

Job Summary:
The IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools. As an IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business.

What you will be doing

Ensure to work in compliance with Hydro Quality system, HSE regulations, policies, and standardized operating procedures.
Taking active part in incident resolution
Working with global support teams to resolve both IT infrastructure and application related issues
Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
Perform all other tasks upon the instructions of the superior in charge which may be necessitated by the operations of the related unit and which do not conflict with any applicable laws, statutory provisions and company rules.
Compliance with area-specific customer requirements
Take active part in location-specific and global IT projects
Maintaining user accounts within the locally supported applications.
Acting as location representative of GBS IT professionals
Taking part in IT change management flows
Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
Maintaining the location(s) specific part of the active directory
Follow global architecture-, security-, and operational standards and policies
Maintaining location specific IT documentations within your area of responsibility
Prioritizing work and operating with compliance of GBS IT Service Level Agreements

What will make you successful?

Required Education/Experience:

5 or more years work experience on the field of IT Infrastructure
IT Technician qualification is a must
Fluency in English is a must and French is preferred
Travel is required - Travel to Montreal plant quarterly expected.

Preferred Skills/Qualifications:

Show eagerness to learn and further develop yourself professionally
ITIL Certification
Exposure to and understanding of a manufacturing environment
Experience in basic Vendor management processes

Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com

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More about this job

Responsibilities

Maintain the health and smooth operation of location-specific IT infrastructure and applications, resolve incidents, and coordinate with global support teams. Represent GBS IT at the location, support projects and change management, maintain user accounts and documentation, and follow global standards, policies, and service-level agreements.

Requirements

Requires at least five years of IT infrastructure experience, an IT Technician qualification, and fluency in English; French is preferred. ITIL certification, manufacturing experience, vendor management knowledge, and willingness to travel quarterly to the Montreal plant are preferred or expected.

Skills

IT Infrastructure Support
Incident Resolution
Hardware and Software Troubleshooting
Application Support
Active Directory
User Account Management
IT Change Management
IT Documentation
IT Security Standards
Global IT Architecture Standards
IT Project Support
Vendor Management
Manufacturing Environment Knowledge
ITIL
English Fluency

Benefits

Medical Insurance
Prescription Drug Coverage
Dental Insurance
Disability Insurance
Life Insurance
Retirement Savings Plans With Company Match or Contributions
Education Assistance
Bonus Plan Eligibility
Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Incident Resolution
Global Support Teams
Infrastructure Components
Applications
Standard Operating Procedures
User Accounts
Active Directory
IT Change Management
Hardware Troubleshooting
Software Troubleshooting
Global IT Architecture
IT Security
IT Operations
IT Documentation
Service Level Agreements
ITIL Certification
Manufacturing Environment
Vendor Management
Hydro Quality System
HSE Regulations
IT Projects
English
French

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