ITS Analyst

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave
  
  
  

Job Summary:
The IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools. As an IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business.

What you will be doing

• Ensure to work in compliance with Hydro Quality system, HSE regulations, policies, and standardized operating procedures.
• Taking active part in incident resolution
• Working with global support teams to resolve both IT infrastructure and application related issues
• Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
• Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
• Perform all other tasks upon the instructions of the superior in charge which may be necessitated by the operations of the related unit and which do not conflict with any applicable laws, statutory provisions and company rules.
• Compliance with area-specific customer requirements
• Take active part in location-specific and global IT projects
• Maintaining user accounts within the locally supported applications.
• Acting as location representative of GBS IT professionals
• Taking part in IT change management flows
• Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
• Maintaining the location(s) specific part of the active directory
• Follow global architecture-, security-, and operational standards and policies
• Maintaining location specific IT documentations within your area of responsibility
• Prioritizing work and operating with compliance of GBS IT Service Level Agreements
  
  

What will make you successful?

Required Education/Experience:

• 5 or more years work experience on the field of IT Infrastructure
• IT Technician qualification is a must
• Fluency in English is a must and French is preferred
• Travel is required - Travel to Montreal plant quarterly expected.
  
  

Preferred Skills/Qualifications:

• Show eagerness to learn and further develop yourself professionally
• ITIL Certification
• Exposure to and understanding of a manufacturing environment
• Experience in basic Vendor management processes
  
  

Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com