Personal Lines Account Manager
- Vaughan, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Personal Lines Account Manager
About North City Insurance Brokers
North City is a vibrant division within a large and well-established brokerage based in Vaughan. We're proud to support our clients through tailored insurance solutions, responsive service, and trusted advice. Our focus is to empower our employees with the right tools, flexibility, and opportunities to grow personally and professionally.
About the Role
We’re looking for an experienced Personal Lines Account Manager (CSR) who thrives in a fast-paced, team-oriented environment. If you bring 3+ years of RIBO-licensed experience and want to grow with a collaborative, energetic team - this might be the right role for you.
What You’ll Do
- Manage and service Group Personal Lines Clients
- Provide exceptional client service in person, by phone, and email
- Rate, quote, and issue renewals or endorsements as needed
- Liaise with underwriters and carriers; ensure compliance with guidelines
- Maintain accurate and up-to-date files in our BMS (TAM) and portals
- Follow up on claims, underwriting requests, and necessary documentation
- Contribute to a team culture of service, accuracy, and professionalism
What You Bring
- Active RIBO license (or OTL with willingness to convert)
- 3–5+ years of personal lines insurance experience
- Excellent communication skills, both verbal and written
- Strong proficiency in TAM, Compu-Quote, and insurance company portals
- A high level of attention to detail, time management, and organization
- University Degree or College Diploma preferred
- CIP or CAIB designation (or working toward it) is an asset
What’s in It for You
- A dynamic and supportive work environment
- Opportunity to grow within a reputable and expanding brokerage
- Ongoing support for continuing education and professional development
- Competitive salary and benefits
- On-site, team-first culture that values initiative and collaboration
Let’s Connect
We believe our people make the difference. If you're passionate about client service and ready to take the next step in your career, we’d love to hear from you.
More about this job
Responsibilities
Manage and service group personal lines clients, providing support in person, by phone, and by email. Rate, quote, and issue renewals or endorsements; coordinate with underwriters and carriers; maintain accurate records; and follow up on claims and documentation.
Requirements
Applicants need an active RIBO license, or an OTL license with willingness to convert, and 3–5+ years of personal lines insurance experience. Strong communication, proficiency with TAM, Compu-Quote, and insurer portals, and excellent organization are expected; a university degree or college diploma is preferred, and CIP or CAIB is an asset.
Skills
- Personal Lines Insurance
- Client Service
- Insurance Rating
- Quoting
- Renewals
- Endorsements
- Underwriter Liaison
- Carrier Relations
- Compliance
- Claims Follow-Up
- Documentation Management
- TAM
- Compu-Quote
- Communication
- Time Management
- Attention to Detail
Benefits
- Competitive Salary
- Benefits
- Continuing Education Support
- Professional Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
Keywords
- Personal Lines Insurance
- Group Personal Lines
- RIBO License
- OTL License
- CIP
- CAIB
- TAM
- Compu-Quote
- Insurance Company Portals
- Client Service
- Insurance Rating
- Quoting
- Renewals
- Endorsements
- Underwriting
- Carrier Relations
- Compliance
- Claims Follow-Up
- Documentation
- Brokerage Management System
- Communication
- Time Management
- Organization
- Attention to Detail