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Added 20 mins ago
KR
L3 Operations Engineer
KTek Resourcing
Canada
- Contract
…in-depth troubleshooting, and strategic optimization of the VMware Cloud Foundation private cloud infrastructure. This role is a critical escalation point for complex technical issues,…
Added 20 mins ago
C
Cloud Architecture and DevOps Lead – Telco Private Cloud
CGI
Toronto, ON
- Full-time
We are seeking an experienced Cloud Architecture and DevOps Lead to design and deliver a telecom grade private cloud platform. The role will lead the migration from VMware based…
Added 20 mins ago
AC
Senior Full Stack Developer (AWS)
Adastra Corporation
Toronto, ON
- Other
Experience with AWS and cloud-based application development
Added 20 mins ago
AC
Data Analyst - Identity and Access management
Adastra Corporation
Markham, ON
- Other
Hands-on experience with SailPoint IdentityIQ or Identity Security Cloud
Added 1 hour ago
SC
Senior Developer
SAP Careers
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…Services (SAP CX OMS) unit builds and maintains high-quality cloud-native microservices. These microservices manage the order lifecycle and work closely with SAP Commerce Cloud and SAP…
Added 1 hour ago
AC
Workday Integration Developer
Adastra Corporation
Markham, ON
- Other
Apply integration security practices using ISUs, OAuth, SFTP, and PGP
Added 1 hour ago
AC
Broadcom Clarity Developer
Adastra Corporation
Markham, ON
- Other
…solutions while supporting platform performance, stability, security, and data…
Added 1 hour ago
T
Electrical, Instrumentation & Controls Engineer
TransAlta
Hanna, AB
- Full-time
Lead project development activities including technology assessment, conceptual design, bid evaluation, and contract reviews.
Added 1 hour ago
M
IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
…essential, including SailPoint IdentityIQ, SailPoint Identity Security Cloud, Oracle Identity Manager (OIM), or…
Added 2 hours ago
C
Agentic AI Architect
CGI
Toronto, ON
- Full-time
The Emerging Technologies team in Global Technology and Operations (GTO) Canada at CGI is a trusted Data, Cloud and AI advisor and go-to implementation partner for our global clients' Data…
Added 2 hours ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
…architecture. It also owns the design, build, scaling, reliability, security and lifecycle management of shared AI engineering platforms, products, tools and reusable capabilities, ensuring…
Added 2 hours ago
C
Senior Agentic AI developer
CGI
Toronto, ON
- Full-time
As part of our Data, AI, and Cloud practice, you will work alongside leading AI Architects, Data Scientists, and Cloud Engineers to deliver innovative AI solutions for global clients. This…
Added 3 hours ago
R
IT - Specialty Developer - Senior
Raise
Toronto, ON
- Full-time
…Databricks. Requires expertise in CI/CD, infrastructure as code, cloud security, networking, monitoring, and operational readiness. Leads standardization of pipelines/workflows, automation…
Added 3 hours ago
R
Software Developer
Raise
Calgary, AB
- Full-time
API / Security Certifications: Industry-standard API security or cloud networking certifications.
Added 3 hours ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
Reporting directly to the Cybersecurity Governance & Performance Lead, the Cybersecurity Governance & Policy Specialist works closely and collaboratively with cross-functional stakeholders…
Added 3 hours ago
S
Business Development Representative - SMB
Solink
Ottawa, ON
- $68,500 to $85,000 CAD / year
- Full-time
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 3 hours ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
…architecture. It also owns the design, build, scaling, reliability, security and lifecycle management of shared AI engineering platforms, products, tools and reusable capabilities, ensuring…
Added 3 hours ago
Digital Architect
Government of Alberta
AB
Lead architecture reviews and integration governance to ensure consistency, reduce technical debt, and support sustainable solutions.
Added 3 hours ago
WT
Workforce Authentication Engineer
Wissen Technology
Montreal, QC
- Full-time
Coordinate with the Bangalore authentication lead and application owners
Added 3 hours ago
AC
Fullstack Developer
Adastra Corporation
Markham, ON
- Contract
…protocols. You will also contribute to frontend development, cloud-based AI platforms, and the delivery of secure, reliable, and maintainable enterprise…
Added 3 hours ago
CP
Senior Manager, Cybersecurity Operations & Vulnerability Management
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Reporting to the Senior Director, Cybersecurity Operations and Vulnerability Management, the Senior Manager, Security Operations & Vulnerability Management leads CAAT’s enterprise security…
Added 3 hours ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Demonstrated communications skills in past work or leadership experience (internships, part-time jobs, project lead roles, leadership roles on campus)
Added 3 hours ago
A
Cyber Security Health Industry Lead
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Accenture Security helps organizations prepare, protect, detect, respond, and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business…
Added 3 hours ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Gain hands-on experience with cutting-edge tools like AI, cloud platforms, and advanced analytics.
Added 3 hours ago
R
Lead Full Stack Engineer
RBC
Toronto, ON
- Full-time
…using the .NET Framework and ASP.NET Core, with a focus on cloud-native architecture. This role involves building scalable backend services, designing data solutions, and ensuring secure,…

North Horizon Holdings Inc.

IT Ops (Operation & Support) Manager

Toronto, ON, Canada
North York, ON, Canada

$110,000 to $150,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

IT Operations & Support Manager

About Our Company

North Horizon is a Canadian family office with a global investment reach. We are value-oriented investors across public equities, fixed income, private equity, venture capital, and real estate.

The Opportunity

We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to the Head of IT, this role combines people leadership, practical technical expertise, and sound IT governance. The successful candidate will take ownership of day-to-day service delivery, technology resources, operational and cybersecurity risks, and the execution of IT initiatives. They will lead by example, remaining actively involved in complex technical work while developing the team and collaborating effectively with business stakeholders.

What You Will Do

IT Operations & Support

Lead daily IT operations and end-user support, setting service priorities, resolving escalations, and maintaining high standards of responsiveness and accountability.
Oversee the reliability, administration, maintenance, and continuous improvement of IT infrastructure, endpoints, cloud services, and enterprise applications.
Support a diverse application portfolio, including ERP, investment and asset management, risk management, and other business-critical SaaS platforms, working with application owners and external providers as appropriate.
Remain hands-on in troubleshooting complex issues, implementing technical solutions, and supporting critical operational tasks; coach team members through practical technical leadership.
Maintain accurate operational documentation, procedures, configuration records, and knowledge resources.

IT Resource Management

Manage IT technology resources throughout their lifecycle, including procurement, licensing, vendor relationships, outsourced services, contracts, renewals, and asset inventory.
Evaluate suppliers and service providers, monitor service quality and contractual commitments, and support cost-effective, well-controlled technology spending.
Coordinate external partners and internal resources to ensure timely delivery and clear ownership of operational services.

IT Risk & Cybersecurity Management

Identify, assess, and mitigate IT operational and cybersecurity risks, including service availability, access management, data protection, and third-party dependencies.
Implement and maintain practical IT controls, policies, standards, and operating procedures; support compliance reviews, audits, remediation, and incident response.
Oversee security operations and continuous improvement of security posture in coordination with the Head of IT and relevant stakeholders.

IT Projects & Continuous Improvement

Plan, coordinate, and deliver IT projects and technical initiatives, managing scope, schedules, resources, dependencies, risks, and stakeholder communications.
Identify opportunities to improve service quality, resilience, efficiency, and user productivity through process improvement, automation, and appropriate technology adoption.
Proactively explore and evaluate practical AI use cases for IT operations and business productivity, and help translate promising ideas into controlled, measurable implementations.

What You Bring to This Role

Bachelor's degree in Computer Science, Information Technology, or a related discipline.
At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Proven ability to combine operational ownership and IT governance with active technical contribution; sound judgment in vendor management, project management, cybersecurity, and internal controls.
Strong experience with Microsoft 365 services and administration, including Exchange Online, SharePoint Online, Teams, Microsoft Entra ID, Intune, Defender, and Purview.
Working knowledge of Microsoft Azure, with emphasis on cloud-native and PaaS services such as Azure Functions, Service Bus, identity, integration, and related security and monitoring capabilities.
Experience administering or supporting Microsoft Power Platform and Dataverse, including platform governance, security, environment management, and integration considerations.
Ability to manage and support a heterogeneous portfolio of enterprise applications and SaaS services, including coordination with application vendors and business owners.
Practical interest in AI and automation, with the initiative and judgment to assess use cases, experiment responsibly, and apply tools to real operational challenges.
Excellent communication skills: concise reporting and escalation to senior leadership, effective coaching and delegation within the team, and constructive coordination across departments and with external partners.
Strong analytical troubleshooting, prioritization, documentation, and independent execution skills. Relevant Microsoft, cybersecurity, or IT service management certifications are assets.

Note: This posting is for an existing job vacancy. Some steps in the resume screening process may use AI-assisted tools to help identify qualified candidates. All applications will be reviewed fairly and in compliance with the Employment Standards Act (ESA).

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More about this job

Responsibilities

Lead daily IT operations and support, maintain infrastructure and enterprise applications, and provide hands-on technical leadership to the team. Manage technology resources, vendors, cybersecurity risks, IT controls, projects, and continuous improvement initiatives, including practical AI and automation use cases.

Requirements

Requires a bachelor's degree in Computer Science, Information Technology, or a related field, and at least 10 years of hands-on IT operations, infrastructure, and technical support experience with team leadership and project delivery. Candidates should have strong Microsoft 365 expertise, working knowledge of Azure, experience with Power Platform and Dataverse, and capabilities in cybersecurity, vendor management, governance, and communication.

Skills

IT Operations
End-User Support
Infrastructure Administration
Microsoft 365 Administration
Microsoft Azure
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Power Platform
Dataverse
Cybersecurity
Vendor Management
Project Management
Risk Management
Technical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End-User Support
IT Infrastructure
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Teams
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Microsoft Azure
Azure Functions
Azure Service Bus
Power Platform
Dataverse
Enterprise Applications
SaaS
Cybersecurity
Access Management
Data Protection
IT Governance
Internal Controls
Vendor Management
Project Management
Incident Response
Automation
Artificial Intelligence
Investment Management
Risk Management

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