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Added 9 mins ago
VC
Physiotherapy Assistant (Rehabilitation Assistant)
Vancouver Coastal Health
Vancouver, BC
- $32.84 CAD / hour
- Temporary
…values of the organization, this position functions under the operational supervision of the Program Manager, practice supervision of the Physiotherapy Practice Coordinator, and the work…
Added 9 mins ago
A
Assistant Grounds and Equipment Manager
AccorHotel
Lake Louise, AB
- Full-time
…a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a…
Added 9 mins ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 9 mins ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Manager, Sales Governance & Operations to play a critical leadership role supporting the governance, operational effectiveness, and growth of the ITCS business. In this…
Added 9 mins ago
I
Product Manager - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Seeking a Senior Product Manager with mandatory healthcare experience to lead product strategy, roadmap development, and backlog prioritization for enterprise digital health integrations.…
Added 9 mins ago
AC
QA / Testing - Software Quality Assurance Analyst
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Track test progress, identify risks and report status to the Project Manager.
Added 9 mins ago
ML
Engineering Manager
Maple Leaf Foods Inc
London, ON
- $122,000 to $172,000 CAD / year
- Full-time
The Engineering Manager is responsible for providing strategic and operational leadership for all engineering, capital projects, technical services, facility infrastructure, utilities, and…
Added 24 mins ago
Manager - Engineering, NGL
Wolf Midstream
Calgary, AB
The Calgary based Manager, Engineering (NGL) is the senior engineering leader accountable for the quality, consistency, and practical application of Engineering across Wolf NGL’s Assets.…
Added 24 mins ago
Finance Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
…implement broader Administration initiatives. Reporting to the Manager, Finance Advisory Services, the SBA is a strategic finance partner, providing support to leadership in colleges or…
Added 24 mins ago
S
Workshop Manager - Service Operations
Sandvik
Saskatoon, SK
- Full-time
Workshop Operations Manager - Mechanical Cutting
Added 24 mins ago
S
Project Manager 2, BCCA
Sanya’k̓ula
Vancouver, BC
- Full-time
…safety is inherent in all aspects of this position.The Project Manager II leads and co-ordinates all aspects of the current projects undertaken by the department. The role will ensure the…
Added 39 mins ago
T
Senior Analyst, Reporting - Model Management and Analytics (5600)
TD
Toronto, ON
- Full-time
Reporting to the Sr. Manager, Capital Reporting and ECL staging of MMA, this role will work closely with the Model Development team, Chief Accountant's team, Enterprise Risk Management and…
Added 39 mins ago
SL
Director, Compliance - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Director, Compliance supports the execution and enhancement of the Asset Management Compliance Program through operational oversight, regulatory program administration, project…
Added 39 mins ago
SM
Director, Compliance - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Director, Compliance supports the execution and enhancement of the Asset Management Compliance Program through operational oversight, regulatory program administration, project…
Added 39 mins ago
TC
Aexeo Onboarding - Vice President
The Citco Group Limited
Halifax, NS
- Full-time
…resources, and controls to maximize efficiencies and minimize risk. The VP is responsible for managing a group of Assistant Vice Presidents (AVP), training and development of staff, roll…
Added 54 mins ago
B
Client Services Assistant
BMO
Newmarket, ON
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 54 mins ago
B
Customer Service Representative
BMO
Corner Brook, NL
- Part-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 54 mins ago
B
Customer Service Representative
BMO
North Vancouver, BC
- Part-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 54 mins ago
BC
Project Manager - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Project Manager - Buildings WestReporting to the Director of Operations, the Project Manager - Buildings West will be responsible for total project delivery including planning, execution…
Added 54 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Senior Product Manager is accountable for the strategy, roadmap, and success of a significant Capital Markets product or complex business capability. The role partners with business,…
Added 54 mins ago
Senior Manager and Team Lead, Credit Risk, Retail
Scotiabank
ON · Mississauga, ON
The Senior Manager and Team Lead, Credit Risk leads a team within ACE and is accountable for translating business strategy into clear priorities, sustained operational performance and a…
Added 54 mins ago
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Ensure delivered features comply with regulatory, operational risk, and control requirements
Added 54 mins ago
E
Director, Construction
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Establish program controls and KPIs, and intervene proactively when schedule, budget, quality, or operational risk drifts off track
Added 1 hour ago
W
Senior Regional Business Administration Manager
Wellington-Altus
Toronto, ON
- Full-time
Reporting to the Regional Manager, Ontario, the Senior Regional Business Administration Manager will utilize their significant administrative, leadership and operational experience in the…
Added 1 hour ago
Director of Care - LPN
Optima Living
Red Deer, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…

North Horizon Holdings Inc.

IT Ops (Operation & Support) Manager

Toronto, ON, Canada
North York, ON, Canada

$110,000 to $150,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

IT Operations & Support Manager

About Our Company

North Horizon is a Canadian family office with a global investment reach. We are value-oriented investors across public equities, fixed income, private equity, venture capital, and real estate.

The Opportunity

We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to the Head of IT, this role combines people leadership, practical technical expertise, and sound IT governance. The successful candidate will take ownership of day-to-day service delivery, technology resources, operational and cybersecurity risks, and the execution of IT initiatives. They will lead by example, remaining actively involved in complex technical work while developing the team and collaborating effectively with business stakeholders.

What You Will Do

IT Operations & Support

Lead daily IT operations and end-user support, setting service priorities, resolving escalations, and maintaining high standards of responsiveness and accountability.
Oversee the reliability, administration, maintenance, and continuous improvement of IT infrastructure, endpoints, cloud services, and enterprise applications.
Support a diverse application portfolio, including ERP, investment and asset management, risk management, and other business-critical SaaS platforms, working with application owners and external providers as appropriate.
Remain hands-on in troubleshooting complex issues, implementing technical solutions, and supporting critical operational tasks; coach team members through practical technical leadership.
Maintain accurate operational documentation, procedures, configuration records, and knowledge resources.

IT Resource Management

Manage IT technology resources throughout their lifecycle, including procurement, licensing, vendor relationships, outsourced services, contracts, renewals, and asset inventory.
Evaluate suppliers and service providers, monitor service quality and contractual commitments, and support cost-effective, well-controlled technology spending.
Coordinate external partners and internal resources to ensure timely delivery and clear ownership of operational services.

IT Risk & Cybersecurity Management

Identify, assess, and mitigate IT operational and cybersecurity risks, including service availability, access management, data protection, and third-party dependencies.
Implement and maintain practical IT controls, policies, standards, and operating procedures; support compliance reviews, audits, remediation, and incident response.
Oversee security operations and continuous improvement of security posture in coordination with the Head of IT and relevant stakeholders.

IT Projects & Continuous Improvement

Plan, coordinate, and deliver IT projects and technical initiatives, managing scope, schedules, resources, dependencies, risks, and stakeholder communications.
Identify opportunities to improve service quality, resilience, efficiency, and user productivity through process improvement, automation, and appropriate technology adoption.
Proactively explore and evaluate practical AI use cases for IT operations and business productivity, and help translate promising ideas into controlled, measurable implementations.

What You Bring to This Role

Bachelor's degree in Computer Science, Information Technology, or a related discipline.
At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Proven ability to combine operational ownership and IT governance with active technical contribution; sound judgment in vendor management, project management, cybersecurity, and internal controls.
Strong experience with Microsoft 365 services and administration, including Exchange Online, SharePoint Online, Teams, Microsoft Entra ID, Intune, Defender, and Purview.
Working knowledge of Microsoft Azure, with emphasis on cloud-native and PaaS services such as Azure Functions, Service Bus, identity, integration, and related security and monitoring capabilities.
Experience administering or supporting Microsoft Power Platform and Dataverse, including platform governance, security, environment management, and integration considerations.
Ability to manage and support a heterogeneous portfolio of enterprise applications and SaaS services, including coordination with application vendors and business owners.
Practical interest in AI and automation, with the initiative and judgment to assess use cases, experiment responsibly, and apply tools to real operational challenges.
Excellent communication skills: concise reporting and escalation to senior leadership, effective coaching and delegation within the team, and constructive coordination across departments and with external partners.
Strong analytical troubleshooting, prioritization, documentation, and independent execution skills. Relevant Microsoft, cybersecurity, or IT service management certifications are assets.

Note: This posting is for an existing job vacancy. Some steps in the resume screening process may use AI-assisted tools to help identify qualified candidates. All applications will be reviewed fairly and in compliance with the Employment Standards Act (ESA).

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More about this job

Responsibilities

Lead daily IT operations and support, maintain infrastructure and enterprise applications, and provide hands-on technical leadership to the team. Manage technology resources, vendors, cybersecurity risks, IT controls, projects, and continuous improvement initiatives, including practical AI and automation use cases.

Requirements

Requires a bachelor's degree in Computer Science, Information Technology, or a related field, and at least 10 years of hands-on IT operations, infrastructure, and technical support experience with team leadership and project delivery. Candidates should have strong Microsoft 365 expertise, working knowledge of Azure, experience with Power Platform and Dataverse, and capabilities in cybersecurity, vendor management, governance, and communication.

Skills

IT Operations
End-User Support
Infrastructure Administration
Microsoft 365 Administration
Microsoft Azure
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Power Platform
Dataverse
Cybersecurity
Vendor Management
Project Management
Risk Management
Technical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End-User Support
IT Infrastructure
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Teams
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Microsoft Azure
Azure Functions
Azure Service Bus
Power Platform
Dataverse
Enterprise Applications
SaaS
Cybersecurity
Access Management
Data Protection
IT Governance
Internal Controls
Vendor Management
Project Management
Incident Response
Automation
Artificial Intelligence
Investment Management
Risk Management

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