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Added 16 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 16 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 16 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 16 mins ago
BM
Chef d’équipe en vente au détail bilingue / Bilingual Retail Team Lead
Brand Momentum
Quebec, QC
- $60,000 CAD / year
- Full-time
Soutenir l’intégration des nouvelles recrues, incluant la connaissance des produits et les protocoles terrain
Added 16 mins ago
H
Rehabilitation Program Team Coordinator
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager of the ABI Outreach Team, the Rehabilitation Coordinator provides both part-time clinical and part-time administrative leadership and clinical…
Added 16 mins ago
Lead, SAP Functional Solutions (Utility Metering & Customer Technology)
Liberty Utilities
Oakville, ON
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and…
Added 17 mins ago
TH
Project Manager II | Temporary Full-Time | Emergency & Urgent Care Program
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Director, Emergency Department & UCC, the Senior Project Manager works collaboratively with staff, physicians, and members of the Emergency Department leadership team to…
Added 46 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…
Added 46 mins ago
D
Assistant Team Leader
Dollarama
Mirabel, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 46 mins ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 46 mins ago
GV
Manufacturing Manager - Materials, Planning and Execution
GE Vernova
Markham, ON
- Full-time
Ensure materials/production planning, buying, and inventory control support sales, product development, customer service, and production cost-effectively.
Added 1 hour ago
H
Sr Facilities Maintenance Supervisor
Honeywell
Brampton, ON
- Full-time
You will report directly to our Sr. Field Service Manager, and you’ll work out of our Brampton, ON location on an on-site work schedule.
Added 1 hour ago
O
Senior Manager, Data & AI Technology
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
We are ready to take this game to the next level and need someone passionate to be responsible for leading the team supporting the organization's enterprise analytics applications and…
Added 1 hour ago
T
Mobile Software Engineer II (Mobile Delivery CDN banking)
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 1 hour ago
AS
HR Manager
AgileGrid Solutions
Canada
- Full-time
Direct recruitment frameworks and nationwide talent acquisition strategies. Establish standardized onboarding procedures and coordinate training initiatives that support consistent employee…
Added 1 hour ago
CL
Container Security Engineer
Cloudious LLC
Toronto, ON
- Contract
Hands-on experience generating, consuming, validating, and managing SBOMs for container images, including SPDX and CycloneDX formats and integration with CI/CD and vulnerability management…
Added 1 hour ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) -Adult Psych Emergency Nurses - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 1 hour ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 1 hour ago
FM
Manager, Application Support and Software Development
Farm Mutual Re
Cambridge, ON
- Full-time
Reporting to the AVP, Development and Infrastructure, the Manager, Applications and Software Development leads the development team and oversees the lifecycle, operational stability and…
Added 1 hour ago
SI
Senior Pega Enterprise Architect – Wealth Management
Spruce InfoTech Inc.
Toronto, ON
- Contract
Demonstrate a strong understanding of integration concepts and patterns, particularly in environments where customer, account, transaction, product, and servicing information crosses…
Added 1 hour ago
B
Senior Credit Officer
BMO
Montreal, QC · HO
- Full-time
Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions.
Added 2 hours ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
TD IT Architecture covers TD's overall technology strategy, direction, standards for designing and/or developing an architecture framework including technology architecture strategy,…
Added 2 hours ago
M
Technical Delivery Lead
McKesson
Mississauga, ON
- Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 2 hours ago
M
Workday Solutions Delivery Manager
McKesson
Mississauga, ON
- Full-time
The Workday Solutions Delivery Manager is accountable end to end for Workday solution delivery, resource management, and operational performance within the HCM Technology portfolio. The…
Added 2 hours ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
Unified Employee Agent: AI-powered employee service delivery (e.g., ServiceNow + Workday/ADP), including pilot readiness, champion models, and change communications.

North Horizon Holdings Inc.

IT Ops (Operation & Support) Manager

Toronto, ON, Canada
North York, ON, Canada

$110,000 to $150,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $110,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

IT Operations & Support Manager

About Our Company

North Horizon is a Canadian family office with a global investment reach. We are value-oriented investors across public equities, fixed income, private equity, venture capital, and real estate.

The Opportunity

We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to the Head of IT, this role combines people leadership, practical technical expertise, and sound IT governance. The successful candidate will take ownership of day-to-day service delivery, technology resources, operational and cybersecurity risks, and the execution of IT initiatives. They will lead by example, remaining actively involved in complex technical work while developing the team and collaborating effectively with business stakeholders.

What You Will Do

IT Operations & Support

Lead daily IT operations and end-user support, setting service priorities, resolving escalations, and maintaining high standards of responsiveness and accountability.
Oversee the reliability, administration, maintenance, and continuous improvement of IT infrastructure, endpoints, cloud services, and enterprise applications.
Support a diverse application portfolio, including ERP, investment and asset management, risk management, and other business-critical SaaS platforms, working with application owners and external providers as appropriate.
Remain hands-on in troubleshooting complex issues, implementing technical solutions, and supporting critical operational tasks; coach team members through practical technical leadership.
Maintain accurate operational documentation, procedures, configuration records, and knowledge resources.

IT Resource Management

Manage IT technology resources throughout their lifecycle, including procurement, licensing, vendor relationships, outsourced services, contracts, renewals, and asset inventory.
Evaluate suppliers and service providers, monitor service quality and contractual commitments, and support cost-effective, well-controlled technology spending.
Coordinate external partners and internal resources to ensure timely delivery and clear ownership of operational services.

IT Risk & Cybersecurity Management

Identify, assess, and mitigate IT operational and cybersecurity risks, including service availability, access management, data protection, and third-party dependencies.
Implement and maintain practical IT controls, policies, standards, and operating procedures; support compliance reviews, audits, remediation, and incident response.
Oversee security operations and continuous improvement of security posture in coordination with the Head of IT and relevant stakeholders.

IT Projects & Continuous Improvement

Plan, coordinate, and deliver IT projects and technical initiatives, managing scope, schedules, resources, dependencies, risks, and stakeholder communications.
Identify opportunities to improve service quality, resilience, efficiency, and user productivity through process improvement, automation, and appropriate technology adoption.
Proactively explore and evaluate practical AI use cases for IT operations and business productivity, and help translate promising ideas into controlled, measurable implementations.

What You Bring to This Role

Bachelor's degree in Computer Science, Information Technology, or a related discipline.
At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Proven ability to combine operational ownership and IT governance with active technical contribution; sound judgment in vendor management, project management, cybersecurity, and internal controls.
Strong experience with Microsoft 365 services and administration, including Exchange Online, SharePoint Online, Teams, Microsoft Entra ID, Intune, Defender, and Purview.
Working knowledge of Microsoft Azure, with emphasis on cloud-native and PaaS services such as Azure Functions, Service Bus, identity, integration, and related security and monitoring capabilities.
Experience administering or supporting Microsoft Power Platform and Dataverse, including platform governance, security, environment management, and integration considerations.
Ability to manage and support a heterogeneous portfolio of enterprise applications and SaaS services, including coordination with application vendors and business owners.
Practical interest in AI and automation, with the initiative and judgment to assess use cases, experiment responsibly, and apply tools to real operational challenges.
Excellent communication skills: concise reporting and escalation to senior leadership, effective coaching and delegation within the team, and constructive coordination across departments and with external partners.
Strong analytical troubleshooting, prioritization, documentation, and independent execution skills. Relevant Microsoft, cybersecurity, or IT service management certifications are assets.

Note: This posting is for an existing job vacancy. Some steps in the resume screening process may use AI-assisted tools to help identify qualified candidates. All applications will be reviewed fairly and in compliance with the Employment Standards Act (ESA).

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More about this job

Responsibilities

Lead daily IT operations and support, maintain infrastructure and enterprise applications, and provide hands-on technical leadership to the team. Manage technology resources, vendors, cybersecurity risks, IT controls, projects, and continuous improvement initiatives, including practical AI and automation use cases.

Requirements

Requires a bachelor's degree in Computer Science, Information Technology, or a related field, and at least 10 years of hands-on IT operations, infrastructure, and technical support experience with team leadership and project delivery. Candidates should have strong Microsoft 365 expertise, working knowledge of Azure, experience with Power Platform and Dataverse, and capabilities in cybersecurity, vendor management, governance, and communication.

Skills

IT Operations
End-User Support
Infrastructure Administration
Microsoft 365 Administration
Microsoft Azure
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Power Platform
Dataverse
Cybersecurity
Vendor Management
Project Management
Risk Management
Technical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End-User Support
IT Infrastructure
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Teams
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Microsoft Azure
Azure Functions
Azure Service Bus
Power Platform
Dataverse
Enterprise Applications
SaaS
Cybersecurity
Access Management
Data Protection
IT Governance
Internal Controls
Vendor Management
Project Management
Incident Response
Automation
Artificial Intelligence
Investment Management
Risk Management

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