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Added 10 mins ago
LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
The Marketing and Brand Technology and Implementation Team is looking for a Production Support Manager to lead end-to-end production support, service reliability, and maintenance across…
Added 10 mins ago
BA
Project Manager - Higgs Audio (Toronto)
Boson AI
Toronto, ON
- Full-time
We are hiring a Project Manager to run Higgs Audio from research to release. You will plan and ship its releases, hold every release to a clear quality bar, decide which issues get fixed…
Added 10 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Brooks, AB
- Full-time
Operate within budgets and approvals established by the Service Manager.
Added 10 mins ago
Assistant Manager, Security Operations Centre
Scotiabank
Toronto, ON
…Corporate Security Canada for investigation. The Assistant Manager will triage, evaluate and action incoming requests for service in an appropriate and efficient manner. This role is…
Added 10 mins ago
Product Manager
Scotiabank
Toronto, ON
3+ years’ experience translating business requirements into technical specifications.
Added 10 mins ago
Manager, Revenue Management, Private Banking
Scotiabank
Toronto, ON
The Manager, Revenue Management, Private Banking supports revenue management initiatives across the Private Banking portfolio through the development and maintenance of profitability…
Added 10 mins ago
H(
Calculations Specialist
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Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
…Support specific to event processing. This position requires technical expertise to review, validate and perform calculation processing for all events. As an integral part of a…
Added 10 mins ago
H(
Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
Work with data and technology teams, as needed, on data sources, models and technical requirements
Added 10 mins ago
B
Bilingual Territory Manager MDS (Champlain ON, Outaouais/Abitibi QC)
BD
ON · Quebec, QC · CAN Québec - Boulevard du Parc Technologique
- Full-time
Reporting to the MDS National Sales Manager, the successful candidate will be responsible for driving growth while also managing base business (including vascular access and vascular care…
Added 10 mins ago
SN
194-26-1 Band Representative Supervisor Outreach
Six Nations
Ohsweken, ON
- Full-time
…reports to and works under the direction and supervision of the Manager Band Representative Services or designate. This position works collaboratively with the Band Representative…
Added 10 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
…partners (e.g. real estate, corporate Regional Director/District Manager, store-set-up, Human Resources) – follow up on any…
Added 10 mins ago
FH
Registered Nurse, Transition Line - ICU - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
Added 25 mins ago
TO
Coordinator, Corporate Security Operations
Town of Caledon
Caledon, ON
- Full-time
Added 25 mins ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
Added 25 mins ago
Design Manager – Water/Wastewater
GHD Group Pty Ltd
Waterloo, ON
…dynamic and motivated individual to take on the role of Design Manager – Water/Wastewater based out of any of our GTA offices - Waterloo, Toronto, Mississauga, Markham,…
Added 25 mins ago
CT
Project Manager, Construction
Canadian Tire Corporation
Kitchener, ON · Quarry Park
- Full-time
The Project Manager, Construction reports to the Director, Construction as part of a high energy and motivated internal team, who will guide a team of consultants, general contractors, and…
Added 25 mins ago
AG
Assistant Store Manager
ADI Global
Toronto, ON
- $63,524 to $105,873 CAD / year
- Full-time
…having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered…
Added 25 mins ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
Aritzia
Vancouver, BC
- Full-time
…network of stores & distribution centres (DCs). As the Senior Manager / Manager, Product Distribution, you will play a pivotal role in ensuring that inventory is well-balanced to maximize…
Added 25 mins ago
AA
Commercial Account Manager
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Longueuil, QC
- Full-time
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Added 25 mins ago
Project Manager
DOF
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DOF Canada is currently seeking a detailed oriented and client focused individual for the position of Project Manager to join our Project Delivery team. A key to success for this position…
Added 25 mins ago
GJ
Gestionnaire de projets, Opérations commerciales - Project Manager, Commercial Operations
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- Full-time
We are recruiting a Project Manager, Commercial Operations
Added 25 mins ago
KA
Automotive Red Seal Journeyman Technician
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Airdrie, AB
- Full-time
…accordance with OEM standards. This role requires advanced technical expertise, strong attention to detail, and a commitment to delivering exceptional workmanship. The Technician works…
Added 25 mins ago
Maintenance Worker II - Maintenance and Operations
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Halifax, NS
Reporting to the Maintenance & Operations Assistant Manager, the Maintenance Worker II performs a variety of semi-skilled, and unskilled tasks related to the upkeep of Nova Scotia Health…
Added 25 mins ago
I
Senior Account Manager
Innovex
Calgary, AB
- Full-time
Innovex Canada is seeking a commercially driven Senior Account Manager to grow revenue, expand market share, and strengthen customer relationships across the well construction and…
Added 25 mins ago
RM
Responsable du pôle Ingénierie/Engineering Area Manager
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- Full-time
The Area Manager, Engineering in our Concrete Pressure Pipe Division is primarily responsible for the ongoing supervision, planning and development of Engineering and Estimating personnel,…

North Horizon Holdings Inc.

IT Ops (Operation & Support) Manager

Toronto, ON, Canada
North York, ON, Canada

$110,000 to $150,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

IT Operations & Support Manager

About Our Company

North Horizon is a Canadian family office with a global investment reach. We are value-oriented investors across public equities, fixed income, private equity, venture capital, and real estate.

The Opportunity

We are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure reliable, secure, and efficient technology services across the organization. Reporting to the Head of IT, this role combines people leadership, practical technical expertise, and sound IT governance. The successful candidate will take ownership of day-to-day service delivery, technology resources, operational and cybersecurity risks, and the execution of IT initiatives. They will lead by example, remaining actively involved in complex technical work while developing the team and collaborating effectively with business stakeholders.

What You Will Do

IT Operations & Support

Lead daily IT operations and end-user support, setting service priorities, resolving escalations, and maintaining high standards of responsiveness and accountability.
Oversee the reliability, administration, maintenance, and continuous improvement of IT infrastructure, endpoints, cloud services, and enterprise applications.
Support a diverse application portfolio, including ERP, investment and asset management, risk management, and other business-critical SaaS platforms, working with application owners and external providers as appropriate.
Remain hands-on in troubleshooting complex issues, implementing technical solutions, and supporting critical operational tasks; coach team members through practical technical leadership.
Maintain accurate operational documentation, procedures, configuration records, and knowledge resources.

IT Resource Management

Manage IT technology resources throughout their lifecycle, including procurement, licensing, vendor relationships, outsourced services, contracts, renewals, and asset inventory.
Evaluate suppliers and service providers, monitor service quality and contractual commitments, and support cost-effective, well-controlled technology spending.
Coordinate external partners and internal resources to ensure timely delivery and clear ownership of operational services.

IT Risk & Cybersecurity Management

Identify, assess, and mitigate IT operational and cybersecurity risks, including service availability, access management, data protection, and third-party dependencies.
Implement and maintain practical IT controls, policies, standards, and operating procedures; support compliance reviews, audits, remediation, and incident response.
Oversee security operations and continuous improvement of security posture in coordination with the Head of IT and relevant stakeholders.

IT Projects & Continuous Improvement

Plan, coordinate, and deliver IT projects and technical initiatives, managing scope, schedules, resources, dependencies, risks, and stakeholder communications.
Identify opportunities to improve service quality, resilience, efficiency, and user productivity through process improvement, automation, and appropriate technology adoption.
Proactively explore and evaluate practical AI use cases for IT operations and business productivity, and help translate promising ideas into controlled, measurable implementations.

What You Bring to This Role

Bachelor's degree in Computer Science, Information Technology, or a related discipline.
At least 10 years of hands-on experience in IT operations, infrastructure administration, and technical support, with demonstrated team leadership and project delivery experience.
Proven ability to combine operational ownership and IT governance with active technical contribution; sound judgment in vendor management, project management, cybersecurity, and internal controls.
Strong experience with Microsoft 365 services and administration, including Exchange Online, SharePoint Online, Teams, Microsoft Entra ID, Intune, Defender, and Purview.
Working knowledge of Microsoft Azure, with emphasis on cloud-native and PaaS services such as Azure Functions, Service Bus, identity, integration, and related security and monitoring capabilities.
Experience administering or supporting Microsoft Power Platform and Dataverse, including platform governance, security, environment management, and integration considerations.
Ability to manage and support a heterogeneous portfolio of enterprise applications and SaaS services, including coordination with application vendors and business owners.
Practical interest in AI and automation, with the initiative and judgment to assess use cases, experiment responsibly, and apply tools to real operational challenges.
Excellent communication skills: concise reporting and escalation to senior leadership, effective coaching and delegation within the team, and constructive coordination across departments and with external partners.
Strong analytical troubleshooting, prioritization, documentation, and independent execution skills. Relevant Microsoft, cybersecurity, or IT service management certifications are assets.

Note: This posting is for an existing job vacancy. Some steps in the resume screening process may use AI-assisted tools to help identify qualified candidates. All applications will be reviewed fairly and in compliance with the Employment Standards Act (ESA).

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More about this job

Responsibilities

Lead daily IT operations and support, maintain infrastructure and enterprise applications, and provide hands-on technical leadership to the team. Manage technology resources, vendors, cybersecurity risks, IT controls, projects, and continuous improvement initiatives, including practical AI and automation use cases.

Requirements

Requires a bachelor's degree in Computer Science, Information Technology, or a related field, and at least 10 years of hands-on IT operations, infrastructure, and technical support experience with team leadership and project delivery. Candidates should have strong Microsoft 365 expertise, working knowledge of Azure, experience with Power Platform and Dataverse, and capabilities in cybersecurity, vendor management, governance, and communication.

Skills

IT Operations
End-User Support
Infrastructure Administration
Microsoft 365 Administration
Microsoft Azure
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Power Platform
Dataverse
Cybersecurity
Vendor Management
Project Management
Risk Management
Technical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
End-User Support
IT Infrastructure
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Teams
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
Microsoft Purview
Microsoft Azure
Azure Functions
Azure Service Bus
Power Platform
Dataverse
Enterprise Applications
SaaS
Cybersecurity
Access Management
Data Protection
IT Governance
Internal Controls
Vendor Management
Project Management
Incident Response
Automation
Artificial Intelligence
Investment Management
Risk Management

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