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Added 28 mins ago
M
Engineering Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Define, monitor, and communicate service health and production support metrics, including incident volume, Mean Time to Resolution (MTTR), availability, change success rate, service-level…
Added 28 mins ago
FS
Senior Administrative Assistant
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Prepare, submit, and reconcile expense reports and corporate card statements accurately and on time.
Added 32 mins ago
T
Marketing Manager
Texcan
Surrey, BC
- Full-time
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 1 hour ago
T
Bilingual Contact Centre Representative
TD
Montreal, QC
- Full-time
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Added 1 hour ago
M
Client Service Specialist – AdminAdvantage
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
As a Service Owner (Client Service Specialist), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If…
Added 1 hour ago
RD
Associate Wealth Advisor / Financial Planner
RBC Dominion Securities
Vancouver, BC
- Full-time
As an Associate Wealth Advisor / Financial Planner you will work with a high performing Investment Advisor team and be responsible for providing proactive advice and support to our clients…
Added 1 hour ago
CC
Financial Services Representative
Conexus Credit Union
Saskatoon, SK
- Full-time
We have a Financial Services Representative opportunity at our Circle Drive location, Saskatoon, SK. You are one of the first people our members encounter at the branch. You will help them…
Added 1 hour ago
IH
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) | Mental Health and Substance Use
Interior Health Authority
Kelowna, BC
- Full-time
This position will be part of a Withdrawal Management Service Program attached to the substance use department out of Mental Health and Substance Use.
Added 1 hour ago
SL
Sales Associate (Part-Time)
Sporting Life Group
Mississauga, ON
- Part-time
As part of Sporting Life Group, alongside Sporting Life and Golf Town, we are the home for all team sports athletes.
Added 1 hour ago
SL
Sales Associate, Hockey (Full-Time)
Sporting Life Group
Calgary, AB
- Full-time
As part of Sporting Life Group, alongside Sporting Life and Golf Town, we are the home for all team sports athletes.
Added 1 hour ago
Corporate Controller
City of Brandon
Brandon, MB
Position Conditions: This is a full-time, permanent position of 36.25 hours per week. This position is not part of a collective agreement and is open to all interested parties. The City of…
Added 2 hours ago
B
Client Service Associate
BMO
Waterloo, ON · MARS
- Full-time
2. You must already hold an Investment Representative (IR) license to be accepted for this role.
Added 2 hours ago
AC
Counsel, Commercial and Aircraft Finance
Air Canada
Dorval, QC
- Full-time
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant…
Added 2 hours ago
WI
Service Centre Outbound Specialist
WCG International Consultants Ltd.
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 2 hours ago
WI
Service Centre Outbound Specialist (Fixed Term)
WCG International Consultants Ltd.
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 3 hours ago
Financial Service Representative, UNIFOR
Your Neighbourhood Credit Union
Ottawa, ON
…banking radically simple and helping our members create stronger financial futures. Join us and be part of a team that's making a difference - one member, one community, and one…
Added 3 hours ago
SL
Sales Associate (Full-Time)
Sporting Life Group
Calgary, AB
- Full-time
As part of Sporting Life Group, alongside Sporting Life and Golf Town, we are the home for all team sports athletes.
Added 3 hours ago
UG
26AE07 - Accounting Services Supervisor - Guelph Board Office
Upper Grand District School Board
Guelph, ON
- Full-time
The UGDSB is seeking a dynamic individual to join our Finance team for a permanent full-time opportunity in the capacity of Accounting Services Supervisor.
Added 3 hours ago
M
Localization Services Specialist
Manulife
Montreal, QC
- Full-time
Ability to collaborate effectively with internal stakeholders and external language service providers.
Added 3 hours ago
P
PepsiCo Beverages Full Time Sales Representative - 12 Month Contract
PepsiCo
Sudbury, ON
- Full-time
- Contract
As a Sales Representative for PepsiCo Beverages Canada, you will be maximizing business growth through the acquisition of new customers and maintenance of existing customer in various…
Added 3 hours ago
GT
Cashier (Part-Time)
Giant Tiger
Kitchener, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 3 hours ago
NC
Member Representative (Temporary)
Northern Credit Union
Sault Ste. Marie, ON
- Part-time
Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across…
Added 4 hours ago
Sales Representative
Sherwin-Williams
Quebec, QC
Service existing accounts to insure continued loyalty.
Added 4 hours ago
GT
Softgoods Supervisor (Full-Time)
Giant Tiger
Whitby, ON
- Full-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 5 hours ago
Client Service Associate, Private Wealth
BMO
Oakville, ON · OAKPLACE
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…

Northbridge Financial

Claims Service Representative

Halifax, NS, B3J 3N4, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 2 years of experience in a front-line customer service position or call center environment
Posting language: English
Posted: Oct 16, 2026

Original job description

What it’s like to be a Northbridge Claims Service Representative

As a Claims Service Representative, you'll be part of a dynamic team that prides itself on attention to detail while keeping the customer experience top of mind. You'll play a key role in supporting both our Claims operation and day-to-day office activities, helping to create a seamless experience for customers, visitors, and colleagues alike.

As one of the first points of contact for incoming inquiries, you'll provide professional and responsive service while receiving and setting up new claims, maintaining accurate claim information, and supporting Claims Adjusters with a variety of technical and administrative tasks. From managing correspondence and processing transactions to maintaining files and supporting office operations, you'll help ensure work flows efficiently across the department.

Whether you're assisting customers over the phone, welcoming visitors at the front desk, or supporting claims processes behind the scenes, you'll play an important role in delivering exceptional service, maintaining operational excellence, and contributing to a collaborative, high-performing team.

We want your talent

If you are great at:

Managing stressful calls and clearly deliver decisions
Ability to troubleshot and find the best solutions
Effectively managing a busy day to day schedule
Providing a great customer experience

And you have:

Post-Secondary Education
Working towards the CIP designation an asset
Minimum 2 years of experience in a front-line customer service position or call center environment
Experience working with and on various systems at any given time
Strong technical skills with MS Office Suite

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#INDNB

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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More about this job

Responsibilities

The Claims Service Representative acts as a primary point of contact for incoming inquiries, setting up new claims and maintaining accurate claim information. They also support Claims Adjusters with administrative tasks and ensure efficient workflow across the department.

Requirements

Candidates must have post-secondary education and a minimum of 2 years of experience in a front-line customer service or call center environment. Strong technical skills with the MS Office Suite and the ability to manage stressful calls are also required.

Skills

Customer service
Claims processing
Technical support
Administrative tasks
Conflict resolution
Problem solving
Time management
MS Office Suite
Data entry
Communication
Attention to detail
Professionalism

Benefits

Hybrid work
Employee share purchase plan
Pension plans
RRSP
Staff insurance discounts
Flexible health benefits
Early leave days
Wellness programs
Rewards and recognition programs
Education assistance
Leadership training
Mentoring programs
Donation matching
Team volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Claims Service Representative
Insurance
Customer Experience
Claims Operation
Claims Adjuster
Administrative Support
MS Office Suite
CIP Designation
FCIP
CRM
Commercial Property
Casualty Insurance
Hybrid Work
Financial Health
Professional Development

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