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Northbridge Financial

Client Service Representative

Mississauga, ON, L5R 4B2, Canada

Job type: Full-time
Experience: 2 years of front-line Customer Service experience
Posting language: English
Posted: Sep 24, 2026

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Original job description

What it’s like to be a Federated Client Service Representative

When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.

We want your talent!

If you are great at:

Customer Service
Handling high volumes of requests in a timely and accurate manner
Assisting team members
Working with different departments to ensure a quick and accurate flow of information

If you have:

Post-Secondary education (College or University)
2 years of front-line Customer Service experience
An active OTL or RIBO is required
Exceptional communication skills
Proficiency in Microsoft Office applications
Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $45,000 - $65,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back - we’d still love to hear from you.

This is a real opportunity - we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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More about this job

Responsibilities

The Client Service Representative manages client relationships by providing exceptional customer service and handling high volumes of requests accurately. They act as the primary office contact for colleagues and collaborate with various departments to ensure efficient information flow.

Requirements

Candidates must have post-secondary education and at least 2 years of front-line customer service experience. An active OTL or RIBO license is required, along with proficiency in Microsoft Office and strong communication skills.

Skills

Customer service
Communication
Attention to detail
Microsoft Office
Time management
Teamwork
Relationship management
Problem solving

Benefits

Hybrid work
Employee share purchase plan
Pension plans
RRSP
Staff insurance discounts
Flexible health benefits
Wellness programs
Rewards and recognition programs
Education assistance
Donation matching
Team volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Client Service Representative
Customer Service
OTL
RIBO
Microsoft Office
Insurance
Commercial Insurance
Hybrid Work
Relationship Management
CIP
FCIP
CRM
Financial Health
Pension Plan
RRSP
Employee Share Purchase Plan
Professional Development
Mentoring
Leadership Training
Internal Mobility

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