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Added 3 hours ago
HI
Senior Accounts Receivable Analyst
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Full-time
Job Title: Senior Accounts Receivable Analyst
Added 4 hours ago
LC
Senior Analyst, Workday Recruiting
Loblaw Companies Limited
Brampton, ON
- Full-time
As a Senior Analyst, Workday Recruiting, you will play a critical hands-on configuration role in sustaining and enhancing our Workday system, with a primary focus on the Recruiting module…
Added 5 hours ago
MT
Support Analyst, ITSM
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
We are recruiting for an Support Analyst, ITSM to join our team in our Vancouver office. The successful candidate must have a minimum of 3 years of related experience preferably in a…
Added 5 hours ago
T
Associate Investment Advisor I
TD
Waterloo, ON
- Full-time
Direct support staff in the professional and personable delivery of client service
Added 7 hours ago
T
Sr. IT Ops Analyst
TD
Mississauga, ON
- Full-time
…is led by an AVP who reports directly into the VP of global Service Continuity Operations (SCO), for the TD Bank…
Added 7 hours ago
SM
RQ11714 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will…
Added 8 hours ago
T
Associate Investment Advisor I
TD
Kitchener, ON
- Full-time
Direct support staff in the professional and personable delivery of client service
Added 8 hours ago
K
Anti-Money Laundering Analyst
Kelly
Toronto, ON
- Contract
Our client, a leading Canadian financial institution, is seeking an AML Financial Crime Risk Investigative Analyst to join its Global Anti-Money Laundering (GAML) team. This is a backfill…
Added 8 hours ago
R&
Risk Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Application Risk Analyst II to join our client in support of an existing vacancy.
Added 9 hours ago
T
Sr. Business Systems Analyst
TD
London, ON · Toronto, ON
- Full-time
Provide senior-level analysis and coordination for operational intakes, production incidents, service requests and break-fix issues.
Added 11 hours ago
KC
SOC Analyst Level 2 - Cyber Security
KPMG Canada
Toronto, ON
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 22 hours ago
A
RQ11714 - Senior Procurement Consultant
Amyantek
Toronto, ON
- Contract
The Senior Business Analyst/Procurement Writer is responsible for creating content in various formats that serve users with the information they need. This role involves designing, writing,…
Added 2 days ago
BC
Reconciliation Analyst
BI Control
Halifax, NS
- Full-time
Collaboration: Collaborate with internal teams (tech, product, and support) to ensure successful client onboarding and reconciliation process implementation.
Added 2 days ago
S
Business Development Manager - Moncton
Sysco
Moncton, NB · Sysco Moncton
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 3 days ago
C
Analyst, Sales & Trading
Clarity
Vancouver, BC
- $90,000 to $150,000 CAD / year
- Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 3 days ago
C
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
- $110,000 to $190,000 CAD / year
- Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 3 days ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 3 days ago
VF
Associate, Institutional Sales & Settlements
Ventum Financial Corp.
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
This is a hybrid role combining institutional sales support, trade settlement responsibilities and client service. The successful candidate will work closely with Institutional Sales,…
Added 4 days ago
RT
Senior Business Analyst/Procurement Writer
Russell Tobin
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Job Title: Business Analyst – Senior/ Procurement Writer
Added 4 days ago
KC
Analyst, Mortgage Asset Management
KingSett Capital
Toronto, ON
- Full-time
KingSett Capital is seeking an Analyst, Mortgage Asset Management to join our CMHC mortgage servicing team. Reporting to the Associate Director, Mortgage Asset Management, you will be…
Added 4 days ago
M
IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
The Medcan IT team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.
Added 4 days ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise…
Added 4 days ago
T
Operations Analyst II
TD
Mississauga, ON
- Full-time
Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Added 4 days ago
M
RQ11714 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
The Senior Business Analyst/Procurement Writer is responsible for creating content in various formats that serve users with the information they need. This role involves designing, writing,…
Added 4 days ago
T
IT Support Analyst IV
TD
Toronto, ON
- Full-time
Work effectively as a team, supporting other members of the team in resolving critical service issues

Northbridge Financial

Service Desk Analyst

Vancouver, BC, V6E 0C5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-3 years of IT helpdesk, desktop support, or technical support experience.
Posting language: English
Posted: Sep 22, 2026

Original job description

What it’s like to be a Northbridge Service Desk Analyst

The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application questions for assigned business units and/or client groups. They provide timely and effective service and support to assigned business units and/or client groups.

The Service Desk Analyst will respond to general queries for a wide variety of technologies (hardware and software) and general application questions as well as assisting in diagnosing and repairing malfunctioning equipment, carrying out regularly scheduled activities and investigating and recommending changes or upgrades to hardware/software/applications as required.

We want your talent

If you are great at:

Responding to and resolving Level 1 support requests.
Logging, tracking, and updating incidents through the ticketing system.
Troubleshooting hardware, software, and network issues.
Configuring and deploying end-user devices.
Supporting onboarding and offboarding processes.
Escalating complex issues to specialized teams.
Maintaining documentation and knowledge base articles.
Developing and maintaining strong working relationships with customers and team members.
Strong customer-focused approach.

If you have:

Post secondary education in related field and/or equivalent combination of education and experience.
1-3 years of IT helpdesk, desktop support, or technical support experience.
Experience supporting Windows environments.
Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Remedy.
Relevant certifications are an asset: CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals, HDI Support Center Analyst
Fluently bilingual (English / French) is an asset (and a requirement in Quebec).

We really mean it when we say we put you first. Here are a few ways how:

We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $62,000 - $92,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back - we’d still love to hear from you.

This is a real opportunity - we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Apply About employer

More about this job

Responsibilities

The Service Desk Analyst provides front-line technical support, diagnostics, and troubleshooting for hardware, software, and application issues. They are responsible for logging incidents, managing end-user device deployment, and maintaining documentation within the ticketing system.

Requirements

Candidates should have 1-3 years of IT helpdesk or technical support experience and familiarity with Windows environments and ticketing systems. Post-secondary education in a related field is required or an equivalent combination of education and experience.

Skills

Desktop support
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Ticketing systems
ServiceNow
Jira Service Management
Zendesk
Remedy
Windows environments
Customer service
Technical support
Documentation
Incident management
End-user device deployment

Benefits

Flexible hybrid model
Employee share purchase plan
Pension plans
RRSP
Discounts on staff insurance
Flexible health benefits
Wellness programs
Rewards and recognition programs
Education assistance
Donation matching
Team volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Desktop Support
IT Helpdesk
Windows
ServiceNow
Jira Service Management
Zendesk
Remedy
CompTIA A+
ITIL Foundation
HDI Support Center Analyst
Hardware
Software
Network
Incident Management
Technical Support
Customer Service
Onboarding
Offboarding
Documentation
Troubleshooting
Insurance
Property and Casualty

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