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Added 8 hours ago
FC
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
Frontline Consulting Services (FCS) Inc
Toronto, ON
- Full-time
A dedicated sector-facing help desk for SSMs and operators will support end users with inquiries about the use and navigation of the new child care and early years digital tool and direct…
Added 14 hours ago
T
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
TEKsystems
Toronto, ON
- $30 to $40 CAD / hour
- Contract
A dedicated sector-facing help desk for SSMs and operators will support end users with inquiries about the use and navigation of the new child care and early years digital tool and direct…
Added 15 hours ago
BC
Helpdesk Technician
BTY CONSULTANCY GROUP INC
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…their ideas, play a role in an inclusive team, and receive support for their well-being and professional development. Work on engaging, high-impact projects that promote the health of the…
Added 1 day ago
IS
Analyst, Managed Services
IT Solutions Consulting LLC
Waterloo, ON
- Full-time
…who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy…
Added 1 day ago
IC
IT Support Analyst
Infotek Consulting Inc.
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Provide timely technical support through helpdesk tickets, email, phone, and in-person requests.
Added 1 day ago
MC
IT Support Specialist Level 2/3
MatchBox Consulting Group
Vancouver, BC
- Full-time
MatchBox is urgently seeking an IT Support Specialist Level 2 for our downtown Vancouver based professional services client. This is an on-site role 5 days per week. The office is centrally…
Added 3 days ago
TG
Field Systems Engineer (Level 1+)
Tech Guardian
Field, BC
- Full-time
…compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of…
Added 4 days ago
BL
IT Support Specialist
BC Legal Management Association
Vancouver, BC
- Other
Act as the primary escalation point for frontline Helpdesk and an additional point of contact for firm members requiring advanced technical support.
Added 4 days ago
H
Desktop Support Analyst - Fulltime Temporary One-Year fixed contract
Houle
Burnaby, BC
- Full-time
- Contract
…Temporary Fixed Term Contract based in Burnaby. The Desktop Support Analyst is a key member of the helpdesk team, the first point of contact for employees when they are looking for IT…
Added 4 days ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Degree in Information Technology, Computer Science, or a related field, with 2–4 years of IT support or helpdesk experience.
Added 4 days ago
RD
Software Developer & IT Systems Specialist
Randstad Digital
Milton, ON
- $80,000 to $100,000 CAD / year
- Full-time
…SQL/Data Warehouse management, system enhancements, and hands-on technical support across our office and warehouse…
Added 5 days ago
M
IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal…
Added 5 days ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Added 5 days ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Intrado is looking to hire a Technical Support Specialist (level 2) to join our team. This role will be assigned a shift once it has successfully finished training. You will
Added 5 days ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 5 days ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 5 days ago
CB
Manager, Information Technology
Columbia Basin Trust
Castlegar, BC
- Full-time
Proven experience managing IT operations in a multi-site environment, including helpdesk services, service delivery and end-user support.
Added 5 days ago
NV
Intermediate Security & Network Analyst (ID#5558)
New Value Solutions
Surrey, BC · South Surrey, BC
- Contract
Support ongoing IT projects, helpdesk activities, and general technical operations.
Added 6 days ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 6 days ago
E
Junior IT Desktop Support Specialist
Entuitive
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 6 days ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 6 days ago
E
Junior IT Desktop Support Specialist
Entuitive
Remote, Canada
- Full-time
- Remote
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 6 days ago
DR
IT Manager
Dawn Recruiting Agency
Toronto, ON
- $70,000 to $80,000 USD / year
- Full-time
The ideal candidate is a proactive IT leader who can manage technical operations, lead an internal support team, work with external technology vendors, and collaborate closely with…
Added 6 days ago
OH
IT Specialist
O’Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 6 days ago
G
Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
A minimum of 5 years of experience in a technical support or helpdesk role.

Northbridge Financial

Service Desk Analyst

Vancouver, BC, V6E 0C5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-3 years of IT helpdesk, desktop support, or technical support experience.
Posting language: English
Posted: Sep 22, 2026

Original job description

What it’s like to be a Northbridge Service Desk Analyst

The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application questions for assigned business units and/or client groups. They provide timely and effective service and support to assigned business units and/or client groups.

The Service Desk Analyst will respond to general queries for a wide variety of technologies (hardware and software) and general application questions as well as assisting in diagnosing and repairing malfunctioning equipment, carrying out regularly scheduled activities and investigating and recommending changes or upgrades to hardware/software/applications as required.

We want your talent

If you are great at:

Responding to and resolving Level 1 support requests.
Logging, tracking, and updating incidents through the ticketing system.
Troubleshooting hardware, software, and network issues.
Configuring and deploying end-user devices.
Supporting onboarding and offboarding processes.
Escalating complex issues to specialized teams.
Maintaining documentation and knowledge base articles.
Developing and maintaining strong working relationships with customers and team members.
Strong customer-focused approach.

If you have:

Post secondary education in related field and/or equivalent combination of education and experience.
1-3 years of IT helpdesk, desktop support, or technical support experience.
Experience supporting Windows environments.
Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Remedy.
Relevant certifications are an asset: CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals, HDI Support Center Analyst
Fluently bilingual (English / French) is an asset (and a requirement in Quebec).

We really mean it when we say we put you first. Here are a few ways how:

We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $62,000 - $92,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back - we’d still love to hear from you.

This is a real opportunity - we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Apply About employer

More about this job

Responsibilities

The Service Desk Analyst provides front-line technical support, diagnostics, and troubleshooting for hardware, software, and application issues. They are responsible for logging incidents, managing end-user device deployment, and maintaining documentation within the ticketing system.

Requirements

Candidates should have 1-3 years of IT helpdesk or technical support experience and familiarity with Windows environments and ticketing systems. Post-secondary education in a related field is required or an equivalent combination of education and experience.

Skills

Desktop support
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Ticketing systems
ServiceNow
Jira Service Management
Zendesk
Remedy
Windows environments
Customer service
Technical support
Documentation
Incident management
End-user device deployment

Benefits

Flexible hybrid model
Employee share purchase plan
Pension plans
RRSP
Discounts on staff insurance
Flexible health benefits
Wellness programs
Rewards and recognition programs
Education assistance
Donation matching
Team volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Desktop Support
IT Helpdesk
Windows
ServiceNow
Jira Service Management
Zendesk
Remedy
CompTIA A+
ITIL Foundation
HDI Support Center Analyst
Hardware
Software
Network
Incident Management
Technical Support
Customer Service
Onboarding
Offboarding
Documentation
Troubleshooting
Insurance
Property and Casualty

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