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Added 2 months ago
KNET Home Base Service Desk Technician
KEEWAYTINOOK OKIMAKANAK
Sioux Lookout, Ontario
Full-time
The Home Base Service Desk Technician works primarily from the office in Sioux Lookout and participates in formal and informal quality improvement and skills development activities and…
Added 3 days ago
Service Desk Technician
One Kids Place
North Bay, ON
Full-time
The Service Desk Technician provides frontline technical support to staff across One Kids Place, ensuring the effective operation of IT systems, devices, applications, and services. This…
Added 2 months ago
Service Desk Technician
Primoris Services Corporation
PSC Canada Corporate Office
Full-time
The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.
Added 4 days ago
Service Desk Technician (Information Technologies) - Permanent
Elk Island Public Schools
Sherwood Park, AB
Full-time
EIPS is recruiting a full-time Service Desk Technician with our Information Technologies department.
Added 17 days ago
Co-op Service Desk Technician - Winter 2027 (January to April) - London, Ontario (IN OFFICE)
Info-Tech Research Group
London, ON
Full-time
Service Desk Technician | In Person [345 Ridout St N, London ON]
Added 17 days ago
Co-op Service Desk Technician - Winter 2027 (January to April) - Toronto, Ontario (IN OFFICE)
Info-Tech Research Group
Toronto, ON
Full-time
Service Desk Technician | In Person [888 Yonge Street, Toronto, ON]
Added 1 month ago
Service Desk Technician - Auxiliary (Hybrid)
NTT DATA North America
Burnaby, BC
Full-time
We are currently seeking a Service Desk Technician - Auxiliary (Hybrid) to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).
Added 17 days ago
Service Desk Technician (Tier 2)
Northern Computer Inc
Edmonton, AB
Full-time
At Northern Computer, we help organizations across Western Canada stay productive, connected, and secure. As a Tier 2 Service Desk Technician, you'll solve complex technical challenges,…
Added 3 months ago
Service Desk Technician
Primoris Services Corporation
Alberta
Full-time
The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.
Added 10 days ago
Service Desk Technician L1
Milestone Technologies, Inc.
Montreal, QC
Full-time
We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and…
Added 1 month ago
IT Service Desk Technician - Level 2
Constant C Technology Group Inc.
Winnipeg, MB
Full-time
Our client base has grown, and our senior technicians are increasingly needed on projects, onsite work and escalations. We are adding to the service desk so that continues without our…
Added 15 days ago
Service Desk Technician L2
Milestone Technologies, Inc.
Montreal, QC
Full-time
…pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our…
Added 2 months ago
Technicien De Service Extérieur/Field Service Technician (Montreal)
BFG Enterprise Services
Montreal, QC
Full-time
Rôle : S'occuper du service technique chez des clients de BFG Enterprise Services de l'ensemble du Canada, en réalisant des activités de dépannage et de réparation de la connectivité et du…
Added 2 months ago
Technicien De Service Extérieur/Field Service Technician (Montreal)
BFG Enterprise Services
Montreal, Quebec
Full-time
Rôle : S'occuper du service technique chez des clients de BFG Enterprise Services de l'ensemble du Canada, en réalisant des activités de dépannage et de réparation de la connectivité et du…
Added 2 months ago
KNET Service Desk Tech 2
KEEWAYTINOOK OKIMAKANAK
Sioux Lookout, Ontario
Full-time
The Service Desk Technician reports to the Service Desk Lead and is a member of the Service Support Team. The incumbent provides first-line and second-line technical support for information…
Added 4 days ago
Service Desk Administrator 1
Convergence Networks
Winnipeg, MB
Other
2+ years of relevant experience which may include Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.
Added 5 months ago
IT Help Desk Technician
Robert Morris University
Montreal, Quebec
A current GPA of 3.0 or higher Proven experience as a Help Desk Technician or other customer service role Ability to diagnose and resolve basic computer/technical issues Excellent…
Added 9 days ago
Service Desk Administrator 1
Convergence Networks
Ottawa, ON
Other
2+ years of relevant experience which may include Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.
Added 1 day ago
Service Desk I (open to all)
The College of St. Scholastica
Welland, ON · Niagara College, ON
$14 USD / hour
Internship
Under the supervision of the IT Service Desk Manager, this position is responsible for providing front-line support to the St. Scholastica community for services provided by the Information…
Added 3 months ago
IT Service Technician
365 Technologies
Winnipeg, MB
Full-time
We are looking for a motivated self-starter with a genuine interest in IT and a passion for helping people. This Service Technician will join our service desk team to support our growing…
Added 18 days ago
Service Technician
STAGE Windows & Doors
Concord, ON
Full-time
Grow with us as a Service Technician – Windows & Doors at Stage Windows & Doors!
Added 2 months ago
IT Service Desk
Dilawri Group of Companies
Vancouver, British Columbia
Full-time
The IT Service Desk Technician supports dealership and corporate staff across the Dilawri Group of Companies by delivering first-level technical support and ensuring the reliability,…
Added 1 month ago
Service Technician - Windows & Doors
STAGE Windows & Doors
Concord, ON
Full-time
Grow with us as a Service Technician at Stage Windows & Doors!
Added 1 month ago
Field Service Technician
Northern Computer Inc
Penticton, BC
Full-time
We're looking for a motivated and customer-focused Field Service Technician to join our growing team. If you enjoy working directly with clients, solving technical challenges, and being on…
Added 22 days ago
Bilingual Analyst, IT Service Desk
FYidoctors
Delta, BC
Full-time
Join our dynamic team as an Analyst, IT Service Desk! As the first point of contact, you’ll play a crucial role in ensuring smooth operations and resolving IT related challenges for our…

Northern Computer Inc

Field Service Technician

Penticton, BC, Canada

Job type: Full-time
Experience: Minimum 3 years of IT Field Services experience.
Posting language: English
Posted: Aug 7, 2026

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Original job description

Northern Computer Inc. (NCI) is a leading Managed IT Services Provider dedicated to delivering exceptional technology solutions and support to businesses across British Columbia and Alberta. We pride ourselves on building strong client relationships, maintaining a collaborative team culture, and providing opportunities for professional growth and development.

We're looking for a motivated and customer-focused Field Service Technician to join our growing team. If you enjoy working directly with clients, solving technical challenges, and being on the move rather than sitting behind a desk all day, we want to hear from you.

Job Summary:

Northern Computer’s Field Services team delivers on site expertise that keeps our clients productive and confident in their technology. You’ll be the face on site when it comes to resolving issues, completing proactive visits, installing gear, closing the loop in our systems, and partnering closely with the Service Desk, NOC/SOC, Projects, and Account Management. The role blends Tier 2 troubleshooting with disciplined documentation and client relationship skills.

What You’ll Do:

Perform onsite technical support as the primary technician for client environments, handling Tier 1- 2 issues.
Diagnose, repair, and validate fixes for endpoint, network edge, and infrastructure problems.
Complete proactive site visits on a regular cadence (weekly/biweekly/monthly/quarterly), documenting findings and routing follow ups.
Install and stage hardware including server racks, access points, switches, firewalls, servers, and peripheral equipment.
Execute device adds/moves/changes and support scheduled deployments in coordination with NOC, Service Desk, and Projects.
Maintain high-quality ticketing practices: clear documentation, time entries, photos, notes, and next steps.
Update and validate IT Glue documentation after each onsite visit and whenever configurations change.
Communicate clearly with end users and site contacts, providing professional, confidence building onsite interactions.
Ensure that no hardware is left behind and maintain safe, well-organized tools, loaner kits, and the company vehicle.
Surface opportunities, risks, and project/quote needs to AM/TDM/SDM with complete context.

What We’re Looking For:

Minimum 3 years of IT Field Services experience.
Minimum 3 years supporting business technology environments.
Tier 2 to Tier 3 technical support experience.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Valid driver's license with a clean driving record.
Ability to lift 50 lbs.
Ability to travel up to 75% of the time.

Why Join Us:

Competitive salary and company provided vehicle.
Extended health, dental, vision, life insurance, RRSP match, EAP, and paid time off.
Work with a collaborative Service Desk, NOC/SOC, and Projects ecosystem.
Clear expectations, KPIs, and structured growth paths within Northern Computer’s Field Services team.

Benefits:

Company car
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Experience:

MSP: 2 years (required)

Language:

English (required)

License/Certification:

Driving License (required)

Willingness to travel:

75% (required)
Work Location: In person

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More about this job

Responsibilities

The role involves providing onsite Tier 1-2 technical support, diagnosing and repairing endpoint and network infrastructure issues. Responsibilities include installing hardware, performing proactive site visits, and maintaining detailed documentation in IT Glue.

Requirements

Candidates must have at least 3 years of IT Field Services experience in business environments and Tier 2 to 3 support expertise. A valid driver's license, the ability to lift 50 lbs, and a willingness to travel up to 75% are required.

Skills

Tier 2 Troubleshooting
Hardware Installation
Network Edge Support
Infrastructure Problem Solving
Technical Documentation
Endpoint Support
Customer Service
IT Glue
Ticketing Systems

Benefits

Company car
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Visa sponsorship

Not detected in the job text

Keywords

MSP
Field Services
Server Racks
Access Points
Switches
Firewalls
Servers
Peripheral Equipment
NOC
SOC
IT Glue
Tier 2 Support
Tier 3 Support
Managed IT Services
Infrastructure
Network Edge

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