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Added 5 hours ago
BT
Helpdesk Analyst
Bulloch Technologies
Moncton, NB
- Full-time
The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform…
Added 5 hours ago
NC
Security Operations Center (SOC) Analyst
Northern Computer Inc
Edmonton, AB
- Full-time
Our clients trust us to keep them secure and productive. As a SOC Analyst, you’ll monitor and remediate security alerts across multiple client environments, respond to cyber incidents,…
Added 5 hours ago
GL
User Access Management Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
Partner with Service Desk (Tier 1) to resolve escalations and improve first-call resolution.
Added 5 hours ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and…
Added 6 hours ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 8 hours ago
MD
Lead Analyst, Statistical Sampling - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Lead Analyst, Statistical Sampling
Added 8 hours ago
L
Sourcing Operations Analyst
Lime
Remote, Canada
- $57,000 to $69,000 CAD / year
- Full-time
- Remote
Lime is hiring a Sourcing Operations Analyst to join our Indirect Strategic Sourcing & Services team. Reporting to the Global Sourcing Services Manager, you will independently manage an…
Added 9 hours ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 10 hours ago
DC
Helpdesk Analyst
Dover Corporation
Moncton, NB
- Full-time
The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform…
Added 11 hours ago
AL
Technical Support Analyst
Acturis Limited
Victoria, BC
- Full-time
Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)
Added 11 hours ago
AL
Technical Business Analyst Co-op at Acturis Canada - Winter 2027
Acturis Limited
Victoria, BC
- Internship
Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)
Added 13 hours ago
JI
Technical Analyst, Halifax
J.D. Irving, Limited
Moncton, NB
- Full-time
As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind. In this agile and collaborative position, you will competently assist with deskside…
Added 13 hours ago
CH
Business Systems Analyst
Charton Hobbs Group
Montreal, QC
- Full-time
As our Business Systems Analyst, you will keep the platforms that run Charton Hobbs Group’s commercial operations reliable and their data trusted. You will lead Tier 2 and Tier 3 support…
Added 13 hours ago
MD
Security Operational Analyst - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…identity and access management (IAM), cybersecurity, or IT service…
Added 15 hours ago
PH
Systems Analyst, Clinical Solutions, IMITS
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 1 day ago
SC
Security and Compliance Analyst
samdesk Canada Inc.
Edmonton, AB
- Full-time
Handle employee software and access requests through our IT service desk, and evaluate new tools against our security standards.
Added 1 day ago
CS
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
- Full-time
Manages the on-site support queue in SolarWinds Service Desk, logging, categorizing, prioritizing, and resolving tickets against defined service level targets.
Added 1 day ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Continuing Education is currently seeking a Recurring Part-time Technology / Facility Support Analyst.
Added 1 day ago
M
Service Desk Analyst Tier 2
Microserve
AB · Edmonton, AB
- Full-time
Microserve is seeking an enthusiastic Service Desk Analyst - Tier 2 to join our team. The Service Desk Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving…
Added 1 day ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…planning (45%). The third will be backup support for the order desk with a speciality focus on truck & trailer products during heavy customer traffic and vacation backfill support for the…
Added 1 day ago
QT
Level 2.5 AI Support Analyst (bilingual- French + English)
Q1 Technologies, Inc.
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
Good years in a technical support, service desk or application-support role in an enterprise environment.
Added 1 day ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Good years of experience in a technical support, service desk, or application-support role in an enterprise environment.
Added 1 day ago
NS
AI Support Analyst
N2P Systems
Montreal, QC
- Full-time
Experience in technical support, IT service desk, or application support within an enterprise environment.
Added 1 day ago
M
Digital Media Analyst
Multiview
Toronto, ON
- $55,000 CAD / year
- Full-time
Our goal? Giving B2B marketers the power to reach their exact audiences online - with our unique mix of proprietary data, hands-on service and awesome creative.
Added 1 day ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…

Northern Computer Inc

Security Operations Center (SOC) Analyst

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Why this role matters

Our clients trust us to keep them secure and productive. As a SOC Analyst, you’ll monitor and remediate security alerts across multiple client environments, respond to cyber incidents, escalate effectively, and close the loop with clear documentation and Security RCAs. Reporting to the Director of Central Services, you’ll work closely with our Service Desk, NOC, Client Solutions, and Professional Services teams to uphold our security baseline, improve response processes, and reduce recurring support needs through proactive remediation and automation.

What You’ll Do

Remediate, monitor and triage alerts: Monitor the Security Queue, CW Automate, and security mailboxes. Classify and remediate general alerts, confirm business impact, create and assign tickets when required, escalate complex or critical alerts according to established procedures, and document every response and resolution in the ticketing system.
CVE and vulnerability intake: Review security forums, message boards, community pages, and vendor press pages for imminent threats. Triage CVE vulnerability notifications by creating tickets and assigning them to NOC Analysts when necessary.
Incident response: Identify the severity of each cyber incident, remediate standard incidents, and escalate major incidents to Expert Analysts according to the escalation process. During a major incident, provide support and guidance to the Tech Lead and Communicator. Complete a Security RCA for every standard and major cyber incident.
Security tooling, standards and baselines: Help develop and regularly evaluate the Security Baseline for Northern Computer and all managed clients. Maintain efficient baseline auditing processes and security-product SOPs, complete semi-annual top-to-bottom security audits and remediate baseline issues, support security-tool deployments, and complete 60-day security check-ups following security projects.
Security change coordination: Communicate security changes internally and collaborate with other departments to manage those changes effectively. Keep relevant documentation, calendars, and ticket notes current in real time, and promptly communicate schedule conflicts or outstanding work.
Internal Cybersecurity support: Provide input to the Client Solutions and Professional Services teams to ensure that security standards and the Security Baseline are upheld. Support client security meetings by providing cybersecurity reports when required.
Cross-team collaboration: Work closely with the Service Desk and NOC, communicate issues and scheduling conflicts promptly, and collaborate with other departments during wider incidents and security changes.
Automation and continuous improvement: Find and use efficient or automated methods for recurring work, automate alert resolution whenever practical, and proactively reduce, simplify, or eliminate end-user support requests.
Additional company support: As requested by the Director of Central Services, assist the Service Desk, support internal IT operations, and participate in project-based security work. Provide after-hours and on-call support as scheduled.

What You Bring

Experienced MSP NOC/SOC professional: 3+ years of experience working in a NOC, SOC, or closely related security operations role within a managed service provider environment, with demonstrated experience triaging alerts across multiple client environments, responding to incidents, documenting outcomes, and escalating effectively.
Tool awareness: Familiarity with EDR/AV, phishing simulators, basic SIEM concepts, and ticketing workflows (e.g., ConnectWise Manage/Automate).
Methodical triage: Comfort applying priority rules, confirming impact, and escalating on time - under pressure and in afterhours rotations when needed.
Documentation discipline: Clear ticket notes and postincident writeups; curiosity to turn fixes into repeatable standards.
Education and professional development: A cybersecurity certificate, or a college or university certificate, diploma, or degree in cybersecurity or a related field, is preferred. You stay current on relevant threats, trends, tools, and security products.
Experienced with Microsoft 365 security controls, identity hygiene (MFA/conditional access), and email compromise playbooks

Nice-to-haves

Basic scripting or workflow-automation experience, such as PowerShell or Rewst
Hold or be working towards relevant industry certifications, such as CompTIA Security+, ISC2, or Microsoft security certifications

What success looks like: You keep security-tool deployments and configurations aligned with standards, leave no alerts unactioned, resolve assigned cybersecurity alerts and Service Desk security tickets, support security-tool deployments, participate in client security meetings, and create automation that saves the team measurable time.

Location, Schedule & flexibility

This role is based in our Edmonton office and follows a hybrid work arrangement that combines in-office and work-from-home days. It also participates in scheduled after-hours and on-call rotations and occasional client maintenance windows.

What We Offer

Hybrid work arrangement, combining in-office and work-from-home-days. Extended health and dental coverage, life and disability insurance, Health & Wellness Spending Accounts, virtual healthcare, Employee & Family Assistance Program, and a Group Retirement Savings Plan.

Apply About employer

More about this job

Responsibilities

Monitor, triage, and remediate security alerts across client environments; respond to incidents, escalate major events, and document resolutions and root cause analyses. Maintain security baselines and tooling, coordinate security changes, support client and internal teams, and automate recurring work to improve response efficiency.

Requirements

Requires at least three years of experience in a NOC, SOC, or related security operations role in a managed service provider environment, including alert triage, incident response, documentation, and escalation. Familiarity with EDR/AV, basic SIEM concepts, ticketing workflows, Microsoft 365 security controls, and identity hygiene is expected; cybersecurity education or certification is preferred.

Skills

Security Alert Monitoring and Triage
Incident Response
Vulnerability Management
Security Baseline Auditing
Security Documentation
Security Root Cause Analysis
Escalation Management
Microsoft 365 Security
Identity and Access Management
Multi-Factor Authentication
Conditional Access
Endpoint Detection and Response
Security Information and Event Management
PowerShell
Workflow Automation
Cross-Team Collaboration

Benefits

Hybrid Work Arrangement
Extended Health Coverage
Dental Coverage
Life Insurance
Disability Insurance
Health and Wellness Spending Accounts
Virtual Healthcare
Employee and Family Assistance Program
Group Retirement Savings Plan

Visa sponsorship

Not detected in the job text

Keywords

Security Operations Center
SOC
NOC
Managed Service Provider
Security Alert Triage
Cyber Incident Response
CVE
Vulnerability Management
Security Baseline
Security Audits
Security Root Cause Analysis
EDR
Antivirus
SIEM
ConnectWise Manage
ConnectWise Automate
Microsoft 365 Security
Multi-Factor Authentication
Conditional Access
Email Compromise Playbooks
PowerShell
Rewst
CompTIA Security+
ISC2
Security Tool Deployment
Ticketing Workflows
Automation
After-Hours Support
On-Call Support

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