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Added 3 mins ago
J
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- Full-time
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Added 18 mins ago
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Added 18 mins ago
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Branch Manager - Kitchener-Waterloo Market - Elmira Branch
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Northern Credit Union

Member Associate

Wawa, ON, P0S 1K0, Canada

Starting Wage: $26.86/hour · Full-time

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Job details

Pay: Starting Wage: $26.86/hour
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a full-time Member Associate in our Wawa market.

The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining client records, and ensuring compliance with internal and regulatory requirements. This role serves as a key liaison between clients and the lending team, helping facilitate smooth and timely loan approvals while delivering a high standard of service. The position requires strong attention to detail, excellent organizational skills, and the ability to collaborate effectively in a fast-paced branch environment.

Additional responsibilities include opening personal and business accounts, supporting estate administration processes, assisting with online banking services, processing investments and renewals, promoting and supporting Visa sales, responding to member inquiries, managing the branch email inbox and voicemail, and confirming member appointments.

The Member Associate proactively ensures members receive exceptional service by identifying cross-selling opportunities and referring members to the appropriate sales representative, partner, or alternative delivery channel.

This position is also responsible for performing Member Representative duties as required.

Preferred candidates will possess the following qualifications:

High school diploma or equivalent (post-secondary education in business or finance is considered an asset).
1 to 2 years of experience in a banking or financial services environment preferred.
Strong organizational, administrative, and time management skills.
Basic knowledge of retail loan products and banking procedures.
Moderate proficiency in Microsoft Word, Excel, Outlook, and the use of modern office equipment.
Ability to communicate effectively, both orally and in writing, with members and co-workers in a courteous, professional, and efficient manner.
Ability to maintain confidentiality, accuracy, and attention to detail while working under pressure.

Employee Perks & Benefits:

Comprehensive benefits package
Pension plan
Exclusive staff rates on a variety of products and services
Professional development and learning opportunities
Opportunities to give back through our Do Some Good Employee Volunteer Program
Employee Win/Win Program supporting local charitable organization

Starting Wage: $26.86/hour

Deadline for applications: November 12, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.

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More about this job

Responsibilities

The Member Associate provides administrative and customer service support for branch operations, including managing loan documentation and client records. They also assist with account openings, investment renewals, and identifying cross-selling opportunities to ensure high-quality member service.

Requirements

Candidates should have a high school diploma or equivalent, with post-secondary education in business or finance considered an asset. Preferred applicants possess 1 to 2 years of experience in a financial services environment and demonstrate strong organizational and communication skills.

Skills

Customer service
Administrative support
Loan processing
Client record management
Regulatory compliance
Account opening
Estate administration
Online banking support
Investment processing
Visa sales
Cross-selling
Time management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Communication

Benefits

Pension plan
Exclusive staff rates on products and services
Professional development and learning opportunities
Employee volunteer program
Employee win/win program

Visa sponsorship

Not detected in the job text

Keywords

Financial services
Banking
Loan products
Retail banking
Administrative
Customer service
Compliance
Microsoft Office
Investment
Estate administration
Cross-selling
Branch operations
Financial planning
Documentation
Time management
Professional communication

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