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Northern Credit Union

Member Associate

Barry's Bay, ON, K0J 1B0, Canada

Starting Wage: $26.86/hour · Full-time

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Job details

Pay: Starting Wage: $26.86/hour
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a full-time Member Associate in our Barry's Bay Market.

The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining client records, and ensuring compliance with internal and regulatory requirements. This role serves as a key liaison between clients and the lending team, helping facilitate smooth and timely loan approvals while delivering a high standard of service. The position requires strong attention to detail, excellent organizational skills, and the ability to collaborate effectively in a fast-paced branch environment.

Additional responsibilities include opening personal and business accounts, supporting estate administration processes, assisting with online banking services, processing investments and renewals, promoting and supporting Visa sales, responding to member inquiries, managing the branch email inbox and voicemail, and confirming member appointments.

The Member Associate proactively ensures members receive exceptional service by identifying cross-selling opportunities and referring members to the appropriate sales representative, partner, or alternative delivery channel.

This position is also responsible for performing Member Representative duties as required.

Preferred candidates will possess the following qualifications:

High school diploma or equivalent (post-secondary education in business or finance is considered an asset).
1 to 2 years of experience in a banking or financial services environment preferred.
Strong organizational, administrative, and time management skills.
Basic knowledge of retail loan products and banking procedures.
Moderate proficiency in Microsoft Word, Excel, Outlook, and the use of modern office equipment.
Ability to communicate effectively, both orally and in writing, with members and co-workers in a courteous, professional, and efficient manner.
Ability to maintain confidentiality, accuracy, and attention to detail while working under pressure.

Employee Perks & Benefits:

Comprehensive benefits package
Pension plan
Exclusive staff rates on a variety of products and services
Professional development and learning opportunities
Opportunities to give back through our Do Some Good Employee Volunteer Program
Employee Win/Win Program supporting local charitable organization

Starting Wage: $26.86/hour

Deadline for applications: November 17, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.

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More about this job

Responsibilities

Support branch operations and the end-to-end loan process by preparing and submitting documentation, maintaining client records, and ensuring compliance. Serve members by opening accounts, assisting with banking and investment services, responding to inquiries, identifying cross-selling opportunities, and referring members to appropriate representatives or channels.

Requirements

A high school diploma or equivalent is preferred, with post-secondary business or finance education considered an asset; 1 to 2 years of banking or financial services experience is preferred. Candidates should have strong organizational and administrative abilities, basic knowledge of retail loans and banking procedures, moderate proficiency with Microsoft Office, and professional communication skills with accuracy and confidentiality under pressure.

Skills

Loan Documentation
Loan Processing
Customer Service
Account Opening
Estate Administration
Online Banking Support
Investment Processing
Visa Sales Support
Member Inquiries
Administrative Skills
Organization
Time Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Confidentiality And Attention To Detail

Benefits

Pension Plan
Exclusive Staff Rates
Professional Development And Learning Opportunities
Employee Volunteer Program
Employee Win/Win Program Supporting Local Charities

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Retail Banking
Financial Services
Branch Operations
Loan Processing
Loan Documentation
Client Records
Regulatory Compliance
Personal Accounts
Business Accounts
Estate Administration
Online Banking
Investment Processing
Investment Renewals
Visa Sales
Member Inquiries
Cross-Selling
Member Referrals
Microsoft Word
Microsoft Excel
Microsoft Outlook
Office Equipment
Confidentiality
Attention To Detail
Customer Service

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