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Added 9 mins ago
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Member Associate
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- Full-time
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Northern Credit Union

Member Associate

Elliot Lake, ON, P5A 2A5, Canada

Starting Wage: $26.86/hour · Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Pay: Starting Wage: $26.86/hour
Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a full-time Member Associate in our Elliot Lake market.

The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining client records, and ensuring compliance with internal and regulatory requirements. This role serves as a key liaison between clients and the lending team, helping facilitate smooth and timely loan approvals while delivering a high standard of service. The position requires strong attention to detail, excellent organizational skills, and the ability to collaborate effectively in a fast-paced branch environment.

Additional responsibilities include opening personal and business accounts, supporting estate administration processes, assisting with online banking services, processing investments and renewals, promoting and supporting Visa sales, responding to member inquiries, managing the branch email inbox and voicemail, and confirming member appointments.

The Member Associate proactively ensures members receive exceptional service by identifying cross-selling opportunities and referring members to the appropriate sales representative, partner, or alternative delivery channel.

This position is also responsible for performing Member Representative duties as required.

Preferred candidates will possess the following qualifications:

High school diploma or equivalent (post-secondary education in business or finance is considered an asset).
1 to 2 years of experience in a banking or financial services environment preferred.
Strong organizational, administrative, and time management skills.
Basic knowledge of retail loan products and banking procedures.
Moderate proficiency in Microsoft Word, Excel, Outlook, and the use of modern office equipment.
Ability to communicate effectively, both orally and in writing, with members and co-workers in a courteous, professional, and efficient manner.
Ability to maintain confidentiality, accuracy, and attention to detail while working under pressure.

Employee Perks & Benefits:

Comprehensive benefits package
Pension plan
Exclusive staff rates on a variety of products and services
Professional development and learning opportunities
Opportunities to give back through our Do Some Good Employee Volunteer Program
Employee Win/Win Program supporting local charitable organization

Starting Wage: $26.86/hour

Deadline for applications: December 7, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Member Associate supports branch operations by managing loan documentation, maintaining client records, and ensuring regulatory compliance. They also assist members with account openings, investments, and inquiries while identifying cross-selling opportunities.

Requirements

Candidates should have a high school diploma or equivalent, with post-secondary education in business or finance considered an asset. One to two years of experience in a banking or financial services environment is preferred, along with proficiency in Microsoft Office.

Skills

Customer service
Administrative support
Loan processing
Financial services
Attention to detail
Organizational skills
Time management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Communication
Cross-selling
Banking procedures
Record keeping
Compliance

Benefits

Pension plan
Exclusive staff rates on products and services
Professional development and learning opportunities
Employee volunteer program
Employee win/win program

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Loan processing
Customer service
Administrative
Retail banking
Investments
Visa sales
Estate administration
Compliance
Microsoft Office
Branch operations
Financial planning
Credit union
Member relations

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Work requirements

Jobs in Canada