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Northern Credit Union

Member Representative (Temporary)

Thunder Bay, ON, P7B 1H4, Canada

Starting Wage: $24.22/hour · Part-time

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Job details

Pay: Starting Wage: $24.22/hour
Job type: Part-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a temporary, part-time Member Representative in our Thunder Bay market.

The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system.

They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.

Preferred candidates will possess the following qualifications:

High school diploma and equivalent banking and customer service experience.
Minimum one year of proven sales experience.
Commitment to continuous learning and owning their own growth.
Knowledge of basic Credit Union products, services and systems.
Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment.
Ability to process transactions, handle cash and balance in an accurate and timely manner.
Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner.
Ability to efficiently organize work and time to meet daily deadlines.

Employee Perks & Benefits:

Exclusive staff rates on a variety of products and services
Professional development and learning opportunities
Opportunities to give back through our Do Some Good Employee Volunteer Program
Employee Win/Win Program supporting local charitable organization

Starting Wage: $24.22/hour

Deadline for applications: November 10, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.

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More about this job

Responsibilities

The Member Representative addresses member inquiries, analyzes individual financial needs, and guides members in utilizing appropriate products and services. They are also responsible for accurately and efficiently processing financial transactions within the banking system.

Requirements

Candidates must have a high school diploma, at least one year of proven sales experience, and proficiency in Microsoft Office applications. Strong communication skills and the ability to handle cash and balance transactions accurately are also required.

Skills

Customer service
Sales
Cash handling
Transaction processing
Financial services
Microsoft Word
Microsoft Excel
Microsoft Outlook
Time management
Communication
Problem solving
Banking systems

Benefits

Exclusive staff rates on products and services
Professional development and learning opportunities
Employee volunteer program
Employee win/win program

Visa sponsorship

Not detected in the job text

Keywords

Banking
Credit Union
Customer Service
Sales
Financial Planning
Cash Handling
Transaction Processing
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Financial Services
Retail Banking
Member Relations

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