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Northern/NorthMart

Department Manager, Administration

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes implementation of company standards, the management of company assets and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.

More than just retail.

Come make a difference.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

Northern/NorthMart Offers Rewarding Experiences And Unique Opportunities For Growth.

Competitive salaries
Comprehensive benefits package
Allowances for both food and accommodation
Paid training

Your Responsibilities

Provide excellent customer service by delivering on the Value Offer.

Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
Monitor and adjust customer service levels as needed
Deal with customer complaints and requests quickly and effectively
Address and respond to all customer inquiries
Ensure an enjoyable shopping experience for customers
Schedule staff to maximize customer service and fulfill business needs

Manage the Office & Front End/Customer Service to maximize profits and protect company assets.

Complete all necessary customer credit detail for delivery to WFS
Review customer receivable 2-8 missed list on a weekly basis
Follow up on delinquent accounts including participation in conference credit calls with WFS.
Support all Financial Service Programs such as cashing fees, Link Tax, Master Card, etc…
Fully support and participate in all Financial Service campaigns and P.O.P strategies as directed through Selling Event Binder
Responsible for maintenance of all POS equipment.
Supervises Post Office operation where applicable.
Supervises and schedules cashiers
Supports all Loss Prevention initiatives.

Ensure that the daily operating disciplines, as described in the Office Manual are consistently met.

Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies.
Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies
Ensure safe is kept on full lock at all times.
Ensures all money removed or put in safe is recorded immediately in the system
Ensures that adequate cash is on hand for daily business transactions.

Support, train and develop staff

Ensure that staff provide outstanding customer service in Office and Post Office and Front End
Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
Work with supervisors to recruit, train, lead and develop Office, Front End and Post Office staff.
Through on-going communication keep staff current with key activities (participate in or lead (Huddle-Ups)
Supervise, coach and develop Office, Front end , Post Office employees as required

Skills And Qualifications

We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

A minimum of two years of experience in a high-volume grocery/retail environment
Strong customer service skills.
Record of bottom line and sales results in previous roles.
Ability to interpret a variety of instructions both verbally and orally.
Computer knowledge of Excel and Outlook.
Strong knowledge of grocery operating principles.
Exceptional analytical, problem solving and decision making skills with a high attention to detail
Proven organizational, planning and prioritizing skills
Excellent written and verbal communication, interpersonal skills and superior customer service skills
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset

Working Conditions

Work in extreme conditions
Lift 50+ pounds
Work extended hours
Will be required to stand for long periods occasionally.
Use full hand mechanics
Handle or feel and reach with hands and arms
Work in remote areas

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.

Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.

We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.

The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

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More about this job

Responsibilities

Manage day-to-day Financial Services, Front End, Customer Service, and, where applicable, Post Office operations, including customer service, scheduling, financial controls, and protection of company assets. Lead, train, and develop staff while supporting the store management team and contributing to store performance.

Requirements

Requires at least two years of experience in a high-volume grocery or retail environment, strong customer service skills, and a record of sales and bottom-line results. Candidates should have Excel and Outlook knowledge, strong organizational, analytical, communication, and decision-making skills, and be willing to relocate to northern markets.

Skills

Customer Service
Retail Operations
Staff Scheduling
Staff Training and Development
Team Leadership
Financial Services
Cash Handling
Loss Prevention
Financial Reporting
Account Management
Problem Solving
Decision Making
Organization and Planning
Microsoft Excel
Microsoft Outlook
Communication

Benefits

Food Allowance
Accommodation Allowance
Paid Training
Relocation Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Grocery Retail
Financial Services
Front End Operations
Customer Service
Post Office Operations
Staff Scheduling
Staff Recruitment
Staff Training
Staff Development
Team Leadership
Cash Handling
Point-of-Sale Equipment
Loss Prevention
Financial Reports
Customer Credit
Delinquent Accounts
Microsoft Excel
Microsoft Outlook
Customer Complaints
Sales Results
Company Asset Management
Office Manual
Selling Event Binder
Remote Communities

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