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Northern/NorthMart

Department Manager, General Merchandise

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Department Manager, General Merchandise is accountable for the successful day-to-day operation of the General Merchandise Department. This includes the implementation of company standards, protection of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of store management team and fosters positive customer relationships.

More than just retail.

Come make a difference.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

Northern/NorthMart Offers Rewarding Experiences And Unique Opportunities For Growth.

Competitive salaries
Comprehensive benefits package
Allowances for both food and accommodation
Paid training

Your Responsibilities

Provide excellent customer service and deliver on the Value Offer.

Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
Monitor and adjust customer service levels as needed
Deal with customer complaints and requests quickly and effectively
Address and respond to all customer inquiries
Ensure an enjoyable shopping experience for customers
Schedule staff to maximize customer service and fulfill business needs

Manage the General Merchandise Department to maximize sales and grow profits

Develop departmental business plans in order to meet or exceed sales and gross profit goals ( The Book –macro gap analysis)
Meet or exceed the daily operating disciplines,ensure that shelves are filled and the department is clean and presentable
Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as required.
Provide regular input to Sales Development Team on sales trends and new wanted items.
Fully support and participate in all seasonal, promotional merchandising, advertising campaigns and P.O.P strategies as directed through Selling Events Binder.
Complete weekly competitor price checks to protect competitive position
Order product according to planned time lines, utilize the 7-day report
Follow Markdown guidelines on aged product for both Hard Lines and Soft Lines
Monitor gross profit, investigate and address variances.
Oversee the correct cost landing of all invoices and adjust retail prices to maintain gross profit margins

Ensure that the daily operating disciplines, as described in the General Merchandise Manual (Retail Basics) are consistently met.

Ensure that stock areas, merchandise displays and fixtures are clean and in good order.
Ensure that product is correctly inspected, dated, stored and rotated when received
Ensure that product is packaged and priced according to company standards
Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance.
Follow merchandise guidelines for all GM plan-o-grams
Protect company assets: maintain and control inventories
Maintain 53 week file and records.

Support, train and develop staff

Ensure that staff provide outstanding customer service
Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
Work with supervisors to recruit, train, lead and develop GM employees
Through on-going communication keep staff current with key activities (participate in or lead (Huddle-Ups)
Supervise, coach and develop GM employees as required

Skills And Qualifications

We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

A minimum of two years of experience in a high-volume grocery/retail environment
Strong customer service skills.
Record of bottom line and sales results in previous roles.
Ability to interpret a variety of instructions both verbally and orally.
Computer knowledge of Excel and Outlook.
Strong knowledge of grocery operating principles.
Exceptional analytical, problem solving and decision making skills with a high attention to detail
Proven organizational, planning and prioritizing skills
Excellent written and verbal communication, interpersonal skills and superior customer service skills
Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset

Working Conditions

Work in extreme conditions
Lift 50+ pounds
Work extended hours
Will be required to stand for long periods occasionally.
Use full hand mechanics
Handle or feel and reach with hands and arms
Work in remote areas

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.

Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.

We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.

The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

#StartYourNextAdventure

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More about this job

Responsibilities

Manage the day-to-day operation of the General Merchandise Department, including customer service, sales and profit performance, merchandising, inventory, pricing, and compliance with company standards. Lead, schedule, train, and develop department staff while supporting the store management team and protecting company assets.

Requirements

Requires at least two years of experience in a high-volume grocery or retail environment, strong customer service and grocery operations knowledge, and a record of sales and financial results. Candidates should have strong analytical, organizational, communication, and decision-making skills, computer knowledge of Excel and Outlook, and be willing to relocate to northern markets.

Skills

Customer Service
Retail Operations
Department Management
Staff Scheduling
Sales and Profit Growth
Business Planning
Merchandising
Inventory Control
Price Competitor Analysis
Gross Profit Analysis
Staff Recruitment and Training
Coaching and Development
Problem Solving
Decision Making
Organization and Planning
Microsoft Excel and Outlook

Benefits

Food Allowance
Accommodation Allowance
Paid Training
Relocation Assistance

Visa sponsorship

Not detected in the job text

Keywords

General Merchandise
Retail Operations
Grocery Retail
Customer Service
Sales Goals
Gross Profit
Business Plans
Merchandising
Planograms
Promotional Campaigns
Point-of-Purchase Strategies
Competitor Price Checks
Inventory Control
Markdown Guidelines
Invoice Costing
Microsoft Excel
Microsoft Outlook
Staff Scheduling
Recruitment
Training and Development
Performance Monitoring
Remote Communities
Store Management

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