ASSISTANT MANAGER

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as an Assistant Manager, you will play a key leadership role in driving profitable sales growth and ensuring an exceptional in-store brand experience. Partnering with the Store Manager, you will be accountable for all aspects of store operations and financial performance. You will lead, recruit, train, and coach a high-performing sales team, fostering a culture of excellence and customer-focused service. Your leadership will inspire success, ensure smooth day-to-day operations, and create a welcoming environment for every customer.

Key Responsibilities:

• Responsible for maintaining all aspects of day-to-day store operations including achieving sales goals, ensuring excellent customer experiences, and overall team leadership.  
• Oversee business operations in the absence of the Store Manager.
• Drive business results through coaching and encouraging a customer focused sales team
• Promote the brand through knowledge and understanding of our product, business, and values
• Help recruit, train and retain a high-performing sales team
• Oversee store operations, including shift task organization and store opening and closing duties
• Execute all merchandising, marketing and visual presentation aspects of the store according to our standards and directives
• Maintain a safe and clean store environment for our teams and customers 
• Secure company assets with strong loss prevention skills and awareness
• Creating a positive work environment that embodies our values

Experience & Qualifications:

• 1–2 years of retail management or supervisory experience, preferably in a specialty or apparel store
• Proven ability to lead, motivate, train, and coach a results-driven sales team
• Strong retail and business acumen with a focus on achieving sales targets and KPIs
• Demonstrated success in recruiting, selecting, and developing high-performing team members
• Excellent customer service skills with a commitment to delivering exceptional experiences
• Team-oriented mindset with a collaborative approach to leadership
• Physically able to stand for extended periods, climb ladders, and lift up to 30 lbs
• Flexible availability, including daytime, evening, and weekend shifts
• Ambition to grow within the company, with a goal of becoming a future Store Manager