ASSISTANT MANAGER HOURLY

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Assistant Manager, Hourly, is a key member of the management team.  You will play an essential role in leading all aspects of the store’s business, supporting daily operations, and ensuring an exceptional customer experience.  You’ll support recruitment, training, coaching, and may assist with scheduling to help build and lead a high-performing team that reflects our brand values.

Key Responsibilities:

• Support the Store Management Team in delivering company objectives, sales goals, and key initiatives.
• Drive key performance indicators (KPIs) and maintain high productivity standards.
• Provide exceptional customer experiences by modeling customer-first behaviours and following the customer service program.
• Promote brand loyalty by introducing and enrolling customers in the loyalty program.
• Actively coach and motivate sales associates to drive results and deliver outstanding service.
• Participate in recruitment efforts and provide onboarding, training, and performance coaching to store associates.
• Oversee store visual standards and execute visual directives, ensuring a clean, well-merchandised, and organized environment.
• Assist in planning and preparing store staff schedules, as required.
• Ensure store safety and cleanliness for both our team and customers, following all loss prevention and operational procedures.
• Process customer transactions quickly and accurately at the point of sale.
• Foster a positive and inclusive work environment that reflects company values and encourages team success.
• Perform other duties as assigned to support overall store success.

Experience & Qualifications:

• Minimum 2–3 years of retail experience, with at least 1 year in a leadership or supervisory role.
• Proven ability to drive sales and meet performance targets through effective coaching and leadership.
• Strong interpersonal and communication skills, with the ability to lead, influence, and motivate a team.
• Excellent customer service and selling skills, with a passion for creating exceptional shopping experiences.
• Experience with store operations, including scheduling, merchandising, visual standards, and opening/closing procedures.
• Solid understanding of retail KPIs, sales reporting, and performance management.
• High attention to detail with strong organizational and time management skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
• Flexible availability including days, evenings, weekends, and holidays