SALES ASSOCIATE

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as a Sales Associate, you will be responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships.

Key Responsibilities:

• Provide outstanding customer service by following our customer service program 
• Meet or exceed daily personal sales goals and key performance indicators (KPIs).
• Promote the brand through strong product knowledge and by representing company values.
• Build customer loyalty by introducing and encouraging enrollment in our loyalty program.
• Perform point of sale transactions quickly and accurately.
• Maintain visual merchandising standards, including store layouts, housekeeping, and visual displays.
• Ensure the store environment is clean, safe, and appealing.
• Support coworkers through collaboration, knowledge sharing, and teamwork.
• Follow all company directives, initiatives, and loss prevention procedures.
• Communicate openly, respectfully, and courteously with store team and customers.
• Contribute to a positive, inclusive, and values-driven work environment.
• Perform other duties as assigned to support overall store success.

Experience & Qualifications:

• Previous retail or customer service experience is an asset, but not required
• Passion for fashion, retail, and creating great customer experiences
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong organizational and time management skills
• Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
• Flexible availability including days, evenings, weekends, and holidays