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Added 2 mins ago
Sales Associate - CosmoProf Store # 07384
Sally Beauty Holdings
Bolton, ON
Part-time
By working at Cosmoprof Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair –…
Added 1 hour ago
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Added 1 hour ago
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Northern Reflections Ltd

SHIFT LEADER

Fort McMurray, AB, Canada

Experience: 1–2 years of retail or customer service experience, preferably in a leadership
Posting language: English
Posted: Sep 21, 2026

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Original job description

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.

Key Responsibilities:

Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
Deliver outstanding customer service by following our customer service program
Drive customer loyalty by promoting and enrolling customers in our loyalty program.
Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
Perform point of sale transactions quickly and accurately.
Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
Communicate clearly and professionally with customers and coworkers.
Follow all company policies, procedures, and initiatives.
Perform other duties as assigned to support overall store success.

Experience & Qualifications:

Minimum 1–2 years of retail or customer service experience, preferably in a leadership or supervisory role
Proven track record of achieving sales targets and driving team performance
Strong interpersonal and communication skills with the ability to motivate and inspire a team
Excellent customer service and selling skills
Solid understanding of retail operations, including visual merchandising and loss prevention
Strong organizational and time management skills; able to manage multiple priorities
Comfortable working in a fast-paced, dynamic environment
Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
Flexible availability including days, evenings, weekends, and holidays

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More about this job

Responsibilities

The Shift Leader supports daily store operations, including achieving sales goals and maintaining visual merchandising standards. They provide on-the-floor leadership, coach sales associates, and ensure an exceptional customer experience.

Requirements

Candidates must have 1-2 years of retail or customer service experience, preferably in a supervisory role. The position requires strong communication skills, the ability to meet sales targets, and physical capability to handle merchandise.

Skills

Retail operations
Customer service
Leadership
Sales management
Visual merchandising
Loss prevention
Team coaching
Point of sale
Communication
Time management
Organizational skills
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Retail
Shift Leader
Customer Service
Sales Targets
Visual Merchandising
Loss Prevention
Team Leadership
Point of Sale
Inventory Management
Store Operations
Loyalty Program
Coaching
Performance Management
Fashion Retail

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