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Added 5 mins ago
CN
Benefits Administration Assistant (Part-Time, Maternity Leave Contract)
Commissionaires Nova Scotia
Bedford, NS
- Part-time
Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires, we support, value, and respect the different views,…
Added 19 mins ago
H
Licensed Practical Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Promotes health and healing, and provides education as a member of the health care team to achieve optimum care for cleints/patients/residents in all phases of health care.
Added 19 mins ago
H
Social Worker Degree
HealthCareersInSask.ca
Melfort, SK
- Part-time
…consultation and collaborative support as an interdisciplinary team member. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 19 mins ago
H
Licensed Practical Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Promotes health and healing, and provides education as a member of the health care team to achieve optimum care for cleints/patients/residents in all phases of health care.
Added 19 mins ago
Registered Nurse, 6 Link
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of the Hematology/Oncology/Nephrology service, the Registered Nurse (RN) is a member of an interdisciplinary care team, providing holistic, comprehensive,…
Added 20 mins ago
AO
Administrative Coordinator
Association of Ontario Land Surveyors
Mississauga, ON
- Full-time
…effective communication and interactions and ensuring appropriate service is provided. The role is also to be the primary administrative coordinator for the Survey Review Department and the…
Added 22 mins ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 22 mins ago
LW
Senior Software Developer
Leonardo Worldwide Corporation
Toronto, ON
- Full-time
As a senior member of the Development Team, contribute hands-on technical expertise, sound engineering judgment, and collaborative leadership to deliver secure, reliable, maintainable…
Added 36 mins ago
TC
Product Support Sales Representative (PSSR)
Toromont Cat
Sudbury, ON
- Full-time
Toromont Cat is seeking a PSSR to join our Sudbury team. The goal of the Product Support Sales Representative (PSSR) is to establish, qualify and maintain contact with our customers in the…
Added 49 mins ago
PT Enhanced Acquired Brain Injury Support Worker (Alder House External)
Connective
Maple Ridge, BC
Participates as a member of the Connective services team to ensure quality and continuity of services to service users
Added 1 hour ago
B
Customer Service Representative - Mandarin Speaker
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
Coord, Human Resources-MOH
Great Canadian Entertainment
Campbellville, ON
…delivering HR services to a site, including coordinating team member requests and changes, as well as providing administrative support. Ensures adherence to the Company's policies and…
Added 1 hour ago
Health Care Aide - Certified
Winnipeg Regional Health Authority
MB · Vita, MB
Demonstrated ability to perform as a team member and seek assistance as needed.
Added 1 hour ago
Scheduling Clerk
Winnipeg Regional Health Authority
Gladstone, MB
Demonstrated ability to work both independently with minimum supervision and as a team member.
Added 1 hour ago
Access Support Worker (Counsellor 2(A))
The Government of Nova Scotia
Truro, NS
Communicate clearly and respectfully with children, youth, parents, caregivers, social workers, and service providers, including when conversations are sensitive or emotionally charged.
Added 1 hour ago
Registered Nurse (Family Care Coordinator), 6 North Ambulatory
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of 6 North Ambulatory, the Registered Nurse (RN) is a member of an interdisciplinary care team, providing holistic, comprehensive evidenced based care to meet the…
Added 1 hour ago
EC
Customer Service Rep – Automotive (On-Site)
Enigma Corporation
Mississauga, ON
- Full-time
Join a world-class team in Mississauga, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 1 hour ago
Gallery Host
Canadian Museum for Human Rights
Winnipeg, MB
…the table, we are committed to building a workplace that is representative of the community, and country, in which we live in and are proud to call…
Added 1 hour ago
Counter Sales (January 2027)
ROBINSON
Cranbrook, BC
…built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company…
Added 1 hour ago
T
Finance Operations Analyst II
TD
Dieppe, NB
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 1 hour ago
GF
Sales and Service Representative (Fitness Coach) - Calgary Country Village and Harvest Hills For Women
GoodLife Fitness
Calgary, AB
- Part-time
SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)
Added 1 hour ago
GF
Overnight Customer Service Representative (Motivator) - Oshawa Centre Mall
GoodLife Fitness
Oshawa, ON
- Part-time
OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Quebec, QC · Ste.-Foy, QC · Caisse Desjardins de Sainte-Foy
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement.
Added 1 hour ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins du Centre-est de Montréal
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Ormstown, QC · Caisse Desjardins du Haut-Saint-Laurent
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement.

Northern Savings Credit

Member Service Representative

BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 15, 2026

Original job description

Member Service Representative (MSR)

Reports To: Assistant Branch Manager

At Northern Savings Credit Union, every employee is expected to live our vision, mission, and values while delivering exceptional member experiences.

About the Role

The Member Service Representative (MSR) is the first point of contact for members, delivering friendly, accurate, and efficient service. This role handles routine financial transactions, identifies member needs, promotes Credit Union products and services, and refers more complex needs to specialized teams.

Key Responsibilities

Member Service & Sales

Greet and assist members, providing positive and professional service at every interaction.
Identify member needs and promote appropriate products and services through referrals and cross-selling.
Promote the benefits of Credit Union membership and participate in branch campaigns and promotions.
Resolve routine member inquiries and escalate issues or complex requests when required.
Maintain strong knowledge of Northern Savings products, services, and subsidiaries.
Take ownership of learning to stay current on policies, procedures, and offerings.

Transaction Processing

Accurately process cash and non-cash transactions including deposits, withdrawals, transfers, bill payments, drafts, money orders, foreign currency, and wires.
Balance cash, recyclers, ATMs, vaults, and general ledger accounts in accordance with procedures.
Support account opening and maintenance, term deposits, RRSP transactions, stop payments, and auto-transfers.
Assist members with lost or stolen cards, cheque orders, statements, online access, and safety deposit boxes.

Operational & Administrative Support

Perform branch opening and closing procedures.
Support ATM and night deposit processing.
Track sales activity and referrals as required.
Assist with daily mail, supplies, marketing materials, and general branch administration.
Support team members to ensure efficient branch operations.

Risk & Compliance

Follow all privacy, security, AML, and regulatory requirements.
Ensure accuracy, confidentiality, and compliance in all transactions.
Operate within assigned authorities and escalation guidelines.

Qualifications

Education

High school diploma required; post-secondary education an asset.
Credit Union or financial services courses (e.g., CCUA) considered an asset.

Experience

Previous sales and customer service experience an asset.
Financial services experience an asset.

Skills & Competencies

Strong customer service and communication skills.
Accurate, detail-oriented, and organized.
Ability to multitask in a fast-paced environment.
Reliable, punctual, and accountable.
Proficiency with Microsoft Office and banking systems.
Adaptable, collaborative, and eager to learn.

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More about this job

Responsibilities

The Member Service Representative acts as the primary point of contact for members, providing friendly and efficient service while processing routine financial transactions. They are also responsible for identifying member needs, promoting credit union products, and maintaining branch operational standards.

Requirements

Candidates must have a high school diploma, with post-secondary education or financial services experience considered an asset. Strong communication, organizational, and multitasking skills are required to succeed in this fast-paced environment.

Skills

Customer service
Communication skills
Transaction processing
Cash handling
Sales
Cross-selling
Detail-oriented
Multitasking
Microsoft Office
Banking systems
Regulatory compliance
Problem solving
Account maintenance
Financial services

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Financial Transactions
Cross-selling
Cash Balancing
AML
Regulatory Compliance
Branch Operations
Credit Union
RRSP
Term Deposits
Wire Transfers
Foreign Currency
ATM Processing
Microsoft Office
Banking Systems
Customer Relations
Sales Activity

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