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Added 11 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Regina, SK
- $17.92 CAD / hour
- Full-time
- Part-time
Lead/manage service crew to achieve the highest product quality and supplies availability levels and ensure that product is always available during the assigned shift.
Added 11 mins ago
YH
Registered Practical Nurse (Temporary Part-Time Mixed Shift) - Chinese Speaking
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
…strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and…
Added 11 mins ago
GT
Coordinator, Utilities Plumbing
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards…
Added 11 mins ago
OF
Group Fitness Coach
Orangetheory Fitness 10018
Oakville, ON
- $35 to $65 CAD / hour
- Part-time
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Added 11 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 11 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 11 mins ago
CO
Lifeguard/Instructor I
City of Fernie
BC · British Columbia, Canada
- Temporary
…Assist in the delivery of a wide range of aquatic services and programs. Performs lifeguarding, instructional, and janitorial duties related to the operation of the Aquatic…
Added 11 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Montreal, QC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 11 mins ago
TG
H&S Incident & Training Coordinator
Trillium Guideway Partners
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
…coordinating, administering, and delivering health and safety training programs across the organization. This role ensures timely incident investigations, accurate recordkeeping, and…
Added 11 mins ago
AH
Program Manager, Operations and Network Administration - Alberta Care-First Network
Arthur Health Corporation
AB · Alberta, Canada
- Full-time
…Program Manager, Operations and Network Administration, you will lead launch readiness and day-to-day operations for a network coordinating Programs of Care, Customized Treatment and…
Added 11 mins ago
VS
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- Full-time
Assemble, bring up, test and debug prototypes, and lead root-cause analysis of failures
Added 11 mins ago
N
Vice President of Operations
Northern911
Sudbury, ON · Greater Sudbury, ON
- Full-time
When someone reaches out in an emergency, the first voice they hear is one of ours. As VP, Operations, you will lead the people behind that voice: about 150 public safety telecommunicators,…
Added 11 mins ago
E
Technical Product Manager
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Calgary, AB
- Full-time
Embold runs Creator Programs for Canadian brands, powered by our platform and a network of 12,000+ vetted Canadian creators. Our team operates the platform on behalf of clients. It pulls…
Added 26 mins ago
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Nanaimo, BC
Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences?
Added 26 mins ago
UO
Senior Specialist, Communications and Marketing Strategy (Registrar)
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…including admissions, course enrolment, changes to academic programs, immigration matters, international exchanges, financial aid and scholarships, welcoming and supporting new students…
Added 26 mins ago
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Added 26 mins ago
Technical Account Manager Prin
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The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client…
Added 26 mins ago
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Lacombe, AB
…committed to creating an environment where everyone can thrive and lead what’s next, whether they’re in the field or at a desk. We attract people who care deeply about making an impact on…
Added 26 mins ago
TI
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- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 26 mins ago
TR
Legal Publisher
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Montreal, QC · Canada, Montreal, Quebec
- Full-time
Added 26 mins ago
Distribution Engineer
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Added 26 mins ago
J&
Lead Financial Analyst, LATAM & Canada GDCL
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- Full-time
Johnson & Johnson is hiring for a Lead Financial Analyst, LATAM & Canada GDCL within the MedTech DePuy Synthes organization. DePuy Synthes is the world’s leading orthopedics company, with…
Added 26 mins ago
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- Full-time
Lead end-to-end requirements engineering for complex initiatives, from problem and opportunity definition through solution delivery and transition.
Added 26 mins ago
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Advisor, Marketing
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- Full-time
…recommend solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of work. You prepare marketing…
Added 26 mins ago
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Senior Advisor, Risk management
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- Full-time
…priorities for market risk and risk management best practices. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive…

Northern911

Vice President of Operations

Sudbury, ON, Canada
Greater Sudbury, ON, Canada

Competitive Compensation & Benefits: Base salary range of $175,000 – $215,000 CAD, plus a comprehensive benefits package and pension plan · Full-time

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Job details

Pay: Competitive Compensation & Benefits: Base salary range of $175,000 – $215,000 CAD, plus a comprehensive benefits package and pension plan
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

At Northern Communications, we are committed to delivering reliable, secure, and innovative emergency communication and monitoring services that help keep communities and businesses safe. For over 70 years, our team has supported organizations across Canada, the United States, and Mexico with services spanning emergency call handling, fire dispatch, monitoring, and customer support. Our mission-driven culture is grounded in trust, urgency, innovation, and collaboration, creating an environment where you can grow, contribute, and make a meaningful difference every day. We’re growing and excited to welcome new team members who value continuous learning and meaningful work.

When someone dials 9-1-1, a smoke alarm trips at 3 a.m., or a connected car senses a crash, Northern911 is the team that picks up and makes the call that gets help moving. Our APCO-certified telecommunicators answer, triage, and route 9-1-1 and emergency calls to the right police, fire, or medical agency, and dispatch fire services for rural and volunteer departments. Our TMA-certified specialists provide 24/7 alarm monitoring, responding to fire, intrusion, environmental, and connected-device alerts.. Our customer support specialists extend that care beyond emergencies, handling after-hours answering, on-call escalation, and municipal support for organizations that need someone empathetic and reliable on the line around the clock. Public safety agencies, technology partners, and business customers rely on our teams to gather critical information quickly and accurately and respond with care. Learn more at www.northern911.com And www.northerncom.com.

What This Role Is About

When someone reaches out in an emergency, the first voice they hear is one of ours. As VP, Operations, you will lead the people behind that voice: about 150 public safety telecommunicators, monitoring agents, and customer support specialists working around the clock. Each service has built deep expertise of its own, and we are looking for the leader who will take us to the next level by bringing them together into one operation that is stronger than the sum of its parts. And we’re just getting started: as we expand into new markets and grow our international footprint, including opening and integrating new centres, you will build the operation that makes that growth possible.

As a member of the leadership team, you will drive operational excellence, financial performance, and an exceptional employee experience, designing scalable operating models and developing innovative solutions along the way. You will shape how the teams are staffed, trained, coached, and supported, and bring AI and automation onto the floor to support our teams and extend how many people they can help. Combining operational discipline, financial acumen, entrepreneurial thinking, and strong people leadership, you will empower teams to solve problems, embrace change, and innovate in the pursuit of service excellence. You will also partner with RapidSOS product and engineering teams to put new technology to work in a live 24/7 operation.

This is a chance to lead the people who answer when it matters most, and to build an operation that lets them do their best work every day.

What You'll Do

Lead 24/7 operations across 9-1-1 call handling, monitoring, and customer support, keeping service reliable every hour of every day for customers across Canada, the US, and Mexico
Own the path from company vision to results: set quarterly plans with measurable outcomes, then build and maintain the operational scorecard with meaningful KPIs, using the data to monitor performance, identify trends, and drive clear accountability and improvements
Unite our service lines through integration and continuous improvement, connecting teams, leveraging shared capabilities, and building efficient, scalable operating models while preserving service-specific requirements
Lead our operational expansion, opening and integrating new centres, bringing acquired operations onto a common operating model, and building cross-border teams that serve customers wherever they are
Build the operating budget and staffing plan with Finance and People & Culture, and find new ways to improve efficiency, productivity, and profitability that strengthen service quality and make work better for your teams
Raise the standard of every call and customer interaction by continuously improving training, procedures, and quality assurance, and by investigating incidents and service failures to uncover root causes and turn each one into a lasting improvement
Drive organizational transformation, shaping the structural and process improvements that move the operation forward, building commitment across teams, and seeing each change through to results
Identify, evaluate, and implement AI, automation, and emerging technologies, and drive their adoption so our teams can deliver higher-quality service to more people
Apply emerging industry standards and best practices across our service lines, staying current on regulatory changes and ensuring compliance with regulations, collective agreements, and contractual obligations while managing operational risk
Partner with RapidSOS product and engineering teams, bringing frontline insight from our live 24/7 operation to test new technology and help shape the products public safety teams rely on
Foster a culture where people want to stay and grow, through engagement, recognition, and leadership development that strengthens retention and empowers your team members, and where creative problem-solving is encouraged and celebrated
Represent Northern Communications and Northern911 across the industry as a trusted voice in public safety, building relationships with customers, agencies, and associations and sharing your expertise through speaking engagements and industry events

What We're Looking For In Our Ideal Candidate

5-10+ years leading 24/7 operations in emergency communications, enterprise monitoring, or contact centre operations environment, or equivalent experience, including leading an organization of 50+ people
Senior operational leadership experience with demonstrated success in operational performance, financial management, and organizational improvement, and strong knowledge of workforce planning, training, quality assurance, performance management, and regulatory compliance
Proficiency in data analysis, performance measurement, and the use of operational scorecards / metrics to inform decisions, identify trends, and drive improvements
Proven track record of leading organizational change, building commitment and communicating effectively across functions, optimizing operational systems and processes, and developing high-performing teams
Demonstrated experience implementing AI-enabled solutions or automation to achieve measurable operational improvements, with a strong aptitude for adopting emerging technologies
Ability to see complex processes holistically, identify root causes, and design scalable solutions, with an entrepreneurial mindset that experiments with new ideas and technology and stays adaptable through ambiguity
Ability to lead with empathy, develop capable employees, and foster a culture where people are engaged, accountable, and empowered, with clear communication and collaboration across teams and with customers
Natural curiosity and a willingness to challenge the status quo, with the creativity to look beyond how things have always been done and find better ways to serve our customers and support our teams
Ability to travel up to 15% and work onsite in Greater Sudbury, Ontario, Canada

Nice-to-have experience (but not required!):

Experience leading complex, service-oriented operations; experience in emergency communications (PSAP), contact centres, or monitoring
Experience scaling operations across borders or opening new sites, particularly expanding into the US
Experience extending services into new international markets, including supporting customers in additional languages and adapting to local regulations and expectations
Experience building employee wellness or critical incident stress programs for frontline teams
Industry-specific certifications (e.g., Emergency Number Professional (ENP), Communications Center Manager (CCM), Certified Public-Safety Executive (CPE)) and relevant professional development
Experience working in a unionized environment
French / Spanish fluency

What We Offer

Competitive Compensation & Benefits: Base salary range of $175,000 – $215,000 CAD, plus a comprehensive benefits package and pension plan
Equity Participation: This role is eligible to receive equity options in RapidSOS, our parent company.
Relocation Assistance: Comprehensive relocation support to Greater Sudbury, Ontario, Canada is provided if required. Enjoy over 300 lakes, extensive trails, and an affordable cost of living, with the amenities of Northern Ontario’s largest city.
A Seat at the Table: Join the leadership team and help shape the future of the company as it grows across North America
A Fun & Vibrant Culture: A dynamic and fun work environment that celebrates a great team with events like staff appreciation parties, Telecommunicators Week, and summer BBQs.
Mission-Driven Impact (A RapidSOS Company): Northern Communications is proudly part of RapidSOS, the emergency response data platform connecting over 730 million devices directly to first responders. You’ll join a passionate, mission-driven team using cutting-edge technology to solve one of the world's most critical challenges - saving lives when seconds count.

If you’re curious to learn more, visit www.northerncom.com and www.northern911.com

Northern911 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

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More about this job

Responsibilities

Lead round-the-clock emergency communications, monitoring, and customer support operations across Canada, the United States, and Mexico, while improving service quality, financial performance, and employee experience. Integrate service lines, scale operations through new centres and markets, implement AI and automation, and partner with RapidSOS teams to apply technology in live operations.

Requirements

Candidates need 5–10+ years of leadership experience in 24/7 emergency communications, monitoring, or contact centre operations, including senior-level responsibility for teams of 50 or more. They should demonstrate operational and financial management, workforce planning, data-driven improvement, change leadership, technology implementation, regulatory compliance, and the ability to work onsite in Greater Sudbury and travel up to 15%.

Skills

24/7 Operations Leadership
Emergency Communications
Operational Performance Management
Financial Management
Workforce Planning
Training and Coaching
Quality Assurance
Regulatory Compliance
Data Analysis
Operational Scorecards and KPIs
Organizational Change Management
Process Improvement
AI and Automation Implementation
Technology Adoption
Team Development
Cross-Border Operations

Benefits

Pension Plan
Equity Options
Relocation Assistance

Visa sponsorship

Not detected in the job text

Keywords

Emergency Communications
9-1-1 Call Handling
Public Safety Answering Point (PSAP)
Fire Dispatch
Alarm Monitoring
Contact Centre Operations
24/7 Operations
Operational Scorecards
Key Performance Indicators (KPIs)
Workforce Planning
Quality Assurance
Training and Performance Management
Regulatory Compliance
Collective Agreements
Operational Risk Management
Budgeting
Financial Performance
Continuous Improvement
Organizational Transformation
Artificial Intelligence (AI)
Automation
RapidSOS
Public Safety Technology
Cross-Border Operations
New Centre Integration
Emergency Number Professional (ENP)
Certified Public-Safety Executive (CPE)

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