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Added 12 mins ago
SD
Specialist, Bilingual Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 12 mins ago
F
Growth Marketing Specialist / Spécialiste en marketing de croissance
FlightHub
Montreal, QC
- Full-time
We are looking for a Growth Marketing Specialist who lives and breathes Google Ads. You're the person who can open an account, spot what's leaking money in minutes, and come back with a…
Added 12 mins ago
SC
Physician Assistant
Scarborough Centre for Healthy Communities (SCHC)
Toronto, ON · Scarborough, ON
- Full-time
…experiences that reflect the realities of team-based care, community support systems, and the diverse communities they will…
Added 27 mins ago
Proposal Specialist
EBC Inc.
Mississauga, ON
winning proposal submissions. You will work closely with the Senior Proposal Specialist.
Added 27 mins ago
N
Marketing Specialist
Nemko
ON · Ontario, Canada
- Full-time
Nemko safeguards products and systems, by supplying efficient third-party compliance and market access solutions. We are passionate about providing a world-class customer experience, we…
Added 27 mins ago
MR
Merchandiser (Corner Brook, NL)
Match Retail
Corner Brook, NL
- Contract
Valid driver’s license and access to a reliable car required
Added 27 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
We’re looking for a Social Media Content Specialist who knows how to turn great stories and ideas into content people actually want to watch, share, save, and engage with.
Added 27 mins ago
K
Medical Information Specialist
Kelly
Toronto, ON
- Contract
The Medical Assessment Specialist manages end-to-end medical assessment processes and facilitates the provision of medications through Special Access Programs, Medical Sciences–managed…
Added 42 mins ago
Communications and Marketing Manager
PCL Construction
Montreal, QC
Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could…
Added 42 mins ago
SC
Transfer Specialist (CDN-Union)
Service Corporation International
Saguenay, QC
- Part-time
The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and…
Added 42 mins ago
HO
Health & Safety and Claims Management Specialist
House of Friendship
Kitchener, ON
- Contract
The People & Culture team is a part of the larger administration team providing support to the programs of House of Friendship. The Health & Safety and Claims Management Specialist supports…
Added 56 mins ago
Senior Specialist, Account Management
Questrade Financial Group
Toronto, ON
The Senior Account Management Specialist is a high-tier subject matter expert embedded within the Account Management Pod, dedicated to achieving First Contact Resolution (FCR) for…
Added 56 mins ago
D
IT Support Specialist
dentalcorp
Toronto, ON · Support Centre - Toronto Office
- Full-time
Join Dentalcorp as an IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running smoothly.…
Added 56 mins ago
EC
Intermediate - Senior Structural Engineer
EnGlobe Corp.
Victoria, BC
- Full-time
At Englobe, I feel listened to. The leaders are accessible and always available to support me. Every day, I work with experts who inspire me and help me progress. The projects are cool, and…
Added 57 mins ago
RV
Temporary Learning Assistant - Nose Creek Elementary School
Rocky View Schools
Airdrie, AB
- Temporary
…values of Leadership, People, Community and Innovation, and support our vision that RVS is a world-class learning organization where all students achieve their absolute…
Added 1 hour ago
AC
Early Careers: Bilingual Analyst, Health Solutions
Aon Corporation
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Support workflows across Health and Benefits, Global Benefits, Executive Benefits, analytics, operations and other specialist teams.
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Kelowna, BC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 hour ago
HI
Business Developer
Hand In Hand Technologies
AB · Edmonton, AB
- Full-time
…repair, and specialty manufacturing which allow customers to access multiple solutions that improve performance, reduce costs and recover…
Added 1 hour ago
H
Marketing Specialist
HockeyStickMan
Concord, ON
- Full-time
Job Posting – Full Time Marketing Specialist - Integrated Marketing (Vaughan)
Added 1 hour ago
B
Configuration Support Specialist
Brooksource
Mississauga, ON
- Up to $25 CAD / hour
- Contract
We are seeking a Systems Configuration Support Specialist to support the day-to-day maintenance, configuration, and optimization of critical business applications within a financial…
Added 1 hour ago
GS
Specialist III, Quality Assurance (Quality Systems)
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
…to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission…
Added 1 hour ago
RM
Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
…recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project…
Added 1 hour ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
…usually within a specific geographic area. May be viewed as specialist on certain…
Added 1 hour ago
RP
Oncology Account Specialist - Western Canada - Vancouver
Regeneron Pharmaceuticals
Toronto, ON
- Full-time
…people with serious diseases. We are seeking an Oncology Account Specialist based in Vancouver, Canada to join our Oncology Sales team, supporting our Canadian Oncology business in the…
Added 1 hour ago
KD
Temporary Part-Time HRIS Specialist (5 months)
Karis Disability Services
Waterloo, ON
- Part-time
…employee experience? Join Karis Disability Services as an HRIS Specialist and play a key role in optimizing HR systems, enhancing processes, and delivering meaningful insights that support…

Northfield IT

System Support Specialist

Remote, Canada

Remote

$52,000 to $56,000 CAD / year · Full-time

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Job details

Pay: $52,000 to $56,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 19, 2026

Original job description

Northfield IT is the team behind the National Football League (NFL) Digital Media, supporting millions of NFL fans throughout the year. Headquartered in Winnipeg, MB we are a technology based company that provides managed services to our major clients in the US marketplace. We expose you to the leading edge of web infrastructure technology in a fast-paced team environment.

At Northfield, we have a great assembly of strong technically skilled team members and a culture where it is safe to fail. We encourage team members to ask questions and seek help. Everyone here understands the value of learning and making mistakes.

If you are a naturally curious individual who enjoys learning, working with highly driven and talented team members, and are strongly committed to fostering a positive and engaging workplace culture, keep reading! This could be the right fit for you.

Northfield believes that to grow as a company and as individuals we need to support our people as best as possible and invest in their development as professionals. There are increased opportunities for our team members to flex their mastery and interest in different areas of Northfield, without being encumbered by administration or challenges outside of their practice area.

Summary

The System Support Specialist serves as the first line of defence for system integrity and client support within NFL Operations. This role is responsible for analyzing, troubleshooting, and resolving technical issues across web-based applications and supporting infrastructure to maintain stability and minimize service disruption.

The position requires proactive system monitoring, diligent communication of incidents, and the use of automation and AI-assisted tools to improve response times and reduce manual effort. Through accurate documentation, collaboration with Engineering and Operations teams, and participation in rotational support coverage, the System Support Specialist contributes directly to reliable service delivery and operational continuity.

In this role, you can expect to:

Manage the full lifecycle of access requests, service requests and incidents within the ticketing system to support timely resolution and client satisfaction.
Assist users by following established standard operating procedures to complete tasks related to application support and system access.
Diagnose and resolve application, infrastructure, hardware, and network connectivity issues. Escalating to appropriate teams with clear context when required.
Monitor system health using observability tools to identify performance degradation, failures, or emerging risks.
Utilize AI-assisted tools to support scripting, debugging, analysis, and workflow efficiency.
Perform server maintenance, firmware upgrades, and patch management in alignment with security and change practices.
Maintain accurate technical documentation, inventory records, and knowledge base articles, and correctly updating documentation when necessary.
Participate in rotational shifts to support service delivery, monitoring, and critical incident response.

You could be a great fit, if you have:

Minimum two years experience in a technology-based team/role.
Post-secondary education in Information Technology, Computer Science, or an equivalent combination of experience and certification.
Demonstrable knowledge of infrastructure, networking protocols, and application lifecycles.
Demonstrated experience supporting internal stakeholders and external clients.
Demonstrated ability in communicating effectively.
Experience supporting and troubleshooting Content Management Systems (CMS).
Experience developing automations, monitoring tools, and AI-supported workflows.
Experience working in a rotational or on-call support environment is preferred.

What Northfield can provide You:

Comprehensive benefits.
Supplements for mobile phones and home internet.
Paid parking.
Continuous learning and development in a safe to fail environment.
Flexible/hybrid (remote or in office) work arrangements.

*Please be aware we use A.I. in our screening processes. All personal data is held in the strictest confidence and your information is not shared or used in the training of any A.I. models.

Apply About employer

More about this job

Responsibilities

The System Support Specialist acts as the first line of defense for system integrity by troubleshooting and resolving technical issues across web-based applications. They are responsible for proactive system monitoring, maintaining technical documentation, and participating in rotational support coverage to ensure operational continuity.

Requirements

Candidates must have at least two years of experience in a technology-based role and post-secondary education in Information Technology or Computer Science. Proficiency in infrastructure, networking protocols, and experience with automation or AI-supported workflows is required.

Skills

System support
Troubleshooting
Infrastructure monitoring
Technical documentation
Automation
AI-assisted tools
Networking protocols
Content management systems
Server maintenance
Patch management
Incident response
Communication
Scripting
Debugging

Benefits

Comprehensive benefits
Mobile phone supplement
Home internet supplement
Paid parking
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

System Support
NFL
Web Infrastructure
Managed Services
Ticketing System
Observability Tools
AI-assisted tools
Scripting
Debugging
Server Maintenance
Firmware Upgrades
Patch Management
Networking Protocols
CMS
Automation
Incident Response
Information Technology
Computer Science
Infrastructure
Application Lifecycle

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