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Added 28 mins ago
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Merchandising Associate (Nova Scotia)
RONA
Elmsdale, NS
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 28 mins ago
R
Sales Associate plumbing
RONA
Drummondville, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 28 mins ago
A
C++ Software Developer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Actalent is a global leader in engineering and sciences services and talent solutions. We support organizations ranging from innovative startups to Fortune 500 companies across a variety of…
Added 28 mins ago
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Hardware Design Engineer (Open Interest)
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Full-time
Actalent is a global leader in engineering and sciences services and talent solutions. We partner with startup organizations, industry leaders, and Fortune 500 companies across Canada to…
Added 28 mins ago
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RMA Coordinator
Evertz
Burlington, ON
- Contract
…departments - including Production, Logistics, Sales, Administration, and Technical Support - to facilitate warranty replacements, coordinate repair unit shipments, and prepare replacement…
Added 28 mins ago
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Site Technologies Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Support telephony services and technologies including VoIP, SIP, PRI, POTS, Direct Routing, and related telecommunications platforms.
Added 28 mins ago
SD
Senior Project Manager
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
- Contract
information technology solutions to support business planning and
Added 43 mins ago
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Satellite TT&C/PDT Systems Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA is seeking a System Engineer to perform design, integration, verification, and operational support of TT&C/PDT subsystems for current and next‑generation remote sensing and…
Added 58 mins ago
IT - After Hours Support - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
The After-Hours IT Support Analyst is responsible for providing evening operational support for critical business systems used across transportation, warehousing, and distribution…
Added 1 hour ago
Spécialiste en fiabilité / Reliability Specialist
Tower Research Capital
Montreal, QC
…gestion des risques, la conformité et une gamme complète de services aux entreprises. Nos équipes de soutien aux entreprises permettent à nos équipes de négociation et d’ingénierie de…
Added 1 hour ago
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Customer Success Manager
Skydio
Remote, Canada
- Full-time
- Remote
Proven track record of implementing and scaling new programs and technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
Added 1 hour ago
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Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Draft, review, and negotiate enterprise agreements, including Master Services Agreements, Terms of Service, Data Processing Addenda, AI Addenda, Reseller Agreements, and vendor contracts.
Added 1 hour ago
Senior Product Manager, Serverless Compute
Amazon
Vancouver, BC
Amazon Web Services (AWS) is looking for a Senior Product Manager to join our Serverless Compute team. Our team owns the products that make it radically easier for builders to build…
Added 1 hour ago
VC
URGENT - Network Admin (Cisco, Active Directory
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $115,000 CAD / year
- Full-time
Provide Level 2 technical support, diagnosing and resolving network incidents involving routing, switching, wireless connectivity, and access management.
Added 1 hour ago
Technical Sales Representative - Channel Sales
Vertiv
Mississauga, ON
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their…
Added 1 hour ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
VThis position will contribute to overall Power sales for Vertiv in the Greater Toronto and Southwest Ontario market. The Inside Sales Representative is responsible for supporting the sales…
Added 1 hour ago
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IT Build Analyst II (System Support)
TD
Toronto, ON
- Full-time
Deliver effective and defect-free application, hardware, software and/or operations support by researching system issues and opportunities, overseeing the execution of recommendations, and…
Added 1 hour ago
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Payments Implementation Specialist - Canada
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Support deployment of payment devices, terminals, and associated hardware.
Added 1 hour ago
EM
Project Manager - Control System Upgrades
Evertz Microsystems Limited
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 1 hour ago
HT
Unix Linux
HireOn Tech
Montreal, QC
- Contract
…Private Cloud Kubernetes SRE team is responsible for implementing and managing the On-premise Kubernetes infrastructure. This distributed global teams is involved in evaluation,…
Added 1 hour ago
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Network Administrator
PrecisionERP / PrecisionIT
Toronto, ON
- Full-time
Support configuration changes, patching, and hardware replacement activities.
Added 2 hours ago
JC
Payments Implementation Specialist - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Support deployment of payment devices, terminals, and associated hardware.
Added 2 hours ago
IT Services Technician, Managed Desktops
University of Guelph
Guelph, ON
Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical…
Added 2 hours ago
Machine Builder Solution Manager
Siemens
Canada
Support customer workshops, demonstrations, pilots, and Proof-of-Concepts to validate technical feasibility, customer value, and business potential.
Added 2 hours ago
Audio Visual Technician 2(A)-(B)
The Government of Nova Scotia
Halifax, NS
Legislative Television provides uninterrupted broadcast and archival recording of the Nova Scotia House of Assembly including all legislative proceedings, special events, and press…

Northfield IT

System Support Specialist

Remote, Canada

Remote

$52,000 to $56,000 CAD / year · Full-time

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Job details

Pay: $52,000 to $56,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 19, 2026

Original job description

Northfield IT is the team behind the National Football League (NFL) Digital Media, supporting millions of NFL fans throughout the year. Headquartered in Winnipeg, MB we are a technology based company that provides managed services to our major clients in the US marketplace. We expose you to the leading edge of web infrastructure technology in a fast-paced team environment.

At Northfield, we have a great assembly of strong technically skilled team members and a culture where it is safe to fail. We encourage team members to ask questions and seek help. Everyone here understands the value of learning and making mistakes.

If you are a naturally curious individual who enjoys learning, working with highly driven and talented team members, and are strongly committed to fostering a positive and engaging workplace culture, keep reading! This could be the right fit for you.

Northfield believes that to grow as a company and as individuals we need to support our people as best as possible and invest in their development as professionals. There are increased opportunities for our team members to flex their mastery and interest in different areas of Northfield, without being encumbered by administration or challenges outside of their practice area.

Summary

The System Support Specialist serves as the first line of defence for system integrity and client support within NFL Operations. This role is responsible for analyzing, troubleshooting, and resolving technical issues across web-based applications and supporting infrastructure to maintain stability and minimize service disruption.

The position requires proactive system monitoring, diligent communication of incidents, and the use of automation and AI-assisted tools to improve response times and reduce manual effort. Through accurate documentation, collaboration with Engineering and Operations teams, and participation in rotational support coverage, the System Support Specialist contributes directly to reliable service delivery and operational continuity.

In this role, you can expect to:

Manage the full lifecycle of access requests, service requests and incidents within the ticketing system to support timely resolution and client satisfaction.
Assist users by following established standard operating procedures to complete tasks related to application support and system access.
Diagnose and resolve application, infrastructure, hardware, and network connectivity issues. Escalating to appropriate teams with clear context when required.
Monitor system health using observability tools to identify performance degradation, failures, or emerging risks.
Utilize AI-assisted tools to support scripting, debugging, analysis, and workflow efficiency.
Perform server maintenance, firmware upgrades, and patch management in alignment with security and change practices.
Maintain accurate technical documentation, inventory records, and knowledge base articles, and correctly updating documentation when necessary.
Participate in rotational shifts to support service delivery, monitoring, and critical incident response.

You could be a great fit, if you have:

Minimum two years experience in a technology-based team/role.
Post-secondary education in Information Technology, Computer Science, or an equivalent combination of experience and certification.
Demonstrable knowledge of infrastructure, networking protocols, and application lifecycles.
Demonstrated experience supporting internal stakeholders and external clients.
Demonstrated ability in communicating effectively.
Experience supporting and troubleshooting Content Management Systems (CMS).
Experience developing automations, monitoring tools, and AI-supported workflows.
Experience working in a rotational or on-call support environment is preferred.

What Northfield can provide You:

Comprehensive benefits.
Supplements for mobile phones and home internet.
Paid parking.
Continuous learning and development in a safe to fail environment.
Flexible/hybrid (remote or in office) work arrangements.

*Please be aware we use A.I. in our screening processes. All personal data is held in the strictest confidence and your information is not shared or used in the training of any A.I. models.

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More about this job

Responsibilities

The System Support Specialist acts as the first line of defense for system integrity by troubleshooting and resolving technical issues across web-based applications. They are responsible for proactive system monitoring, maintaining technical documentation, and participating in rotational support coverage to ensure operational continuity.

Requirements

Candidates must have at least two years of experience in a technology-based role and post-secondary education in Information Technology or Computer Science. Proficiency in infrastructure, networking protocols, and experience with automation or AI-supported workflows is required.

Skills

System support
Troubleshooting
Infrastructure monitoring
Technical documentation
Automation
AI-assisted tools
Networking protocols
Content management systems
Server maintenance
Patch management
Incident response
Communication
Scripting
Debugging

Benefits

Comprehensive benefits
Mobile phone supplement
Home internet supplement
Paid parking
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

System Support
NFL
Web Infrastructure
Managed Services
Ticketing System
Observability Tools
AI-assisted tools
Scripting
Debugging
Server Maintenance
Firmware Upgrades
Patch Management
Networking Protocols
CMS
Automation
Incident Response
Information Technology
Computer Science
Infrastructure
Application Lifecycle

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