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Added 21 mins ago
LH
2600001229 - Physiotherapist
Lakeridge Health
Ajax, ON
- Full-time
Under the direction of the Patient Care Manager, and working within a multi-disciplinary Acute Care inpatient team, the Physiotherapist is responsible for patient assessment and the…
Added 36 mins ago
LH
2600002348 - Registered Practical Nurse
Lakeridge Health
Oshawa, ON
- Internship
Reporting to Manager of Emergency Services, the Registered Practical Nurse (RPN) within Emergency Services will be responsible for assessing, planning implementation and evaluating nursing…
Added 36 mins ago
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Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
The Manager, Compensation serves as a subject matter expert responsible for the development, implementation, regulation and administration of all compensation programs, policies and…
Added 36 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
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- Full-time
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The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
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Benefits available day 1: Medical, Dental, Retirement Plan, Telemedicine Program, Employee Assistance Program, etc.
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Added 51 mins ago
Alterations Customer Service Representative
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Added 51 mins ago
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Part Time Bridal Sales
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Added 1 hour ago
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sephora.com
Red Deer, AB
- $17 to $20 CAD / hour
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Added 1 hour ago
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Toronto, ON · Waterloo, ON
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Northland Power Inc.

Sr Manager, HR Services

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Who We Are:
At Northland, we’re enablers of change, united by our journey to transform the energy sector into the foundation for a sustainable future.

Since our inception, we’ve been early movers in the energy industry, adopting new initiatives that pave the way for communities across the globe and helping forge their path towards a carbon-neutral landscape.

We’re a different kind of independent power producer. As developers, owners and operators who are at the forefront of the energy transition, we’re uniquely positioned to leave a lasting impact in the regions where we operate. We’ve expanded our business across Canada, the United States, Latin America, Europe and Asia to become a global leader, all by bringing together industry experts to find solutions with an entrepreneurial mindset.

While our work powers communities across the globe, Northland is powered by our people.

The Sr Manager, HR Services is responsible for leading Northland’s global HR Services and Payroll functions, ensuring the delivery of efficient, scalable, compliant, and employee-centric services across the employee lifecycle. This role drives operational excellence through process standardization, service optimization, automation, data governance, and continuous improvement initiatives.

What you'll do:

The HR Services Lead oversees HR service delivery, global payroll operations, case management, HR systems, and employee support services, ensuring a consistent and high-quality experience for employees and leaders across all regions. Working closely with HR Business Partners, Centers of Excellence, Finance, IT, Legal, and external vendors, the role is accountable for enhancing service delivery, strengthening operational controls, leveraging technology solutions, and supporting business growth through effective people operations.

Key Responsibilities

HR Services & Payroll Operations

Lead and develop a team of 4 direct reports, fostering a high-performing, customer-centric culture focused on service excellence, accountability, and continuous improvement.
Oversee the global delivery of HR and payroll services, ensuring a seamless, efficient, and best-in-class employee experience across the entire employee lifecycle.
Drive operational excellence through process standardization, service optimization, automation, and the continuous enhancement of HR and payroll operations.
Own Workday data management, process design, and system optimization, identifying and implementing enhancements and automation opportunities to streamline HR operations, improve data quality, and increase organizational effectiveness
Establish, monitor, and report on key service metrics, including KPIs, SLAs, employee satisfaction, quality standards, and operational performance, implementing improvement actions where required.
Manage HR case management and ticketing platforms, ensuring timely and effective resolution of employee and manager inquiries.
Provide hands-on leadership and operational support across regions as needed to address business priorities, workforce demands, and service delivery challenges.
Ensure the accuracy, integrity, security, and governance of employee and payroll data across all systems and processes.
Lead global payroll operations, including vendor management, compliance oversight, payroll controls, and continuous process improvement.
Deliver operational reporting, workforce insights, and analytics to support business decision-making and strategic planning.
Partner closely with HR team, Finance, IT, Legal, and business leaders to optimize people processes, enhance service delivery, and leverage technology solutions.

Compliance & Governance

Ensure compliance with all applicable employment, payroll, tax, privacy, and regulatory requirements across the jurisdictions in which Northland operates.
Establish and maintain robust governance frameworks, operational controls, policies, and procedures to ensure audit readiness and risk mitigation.
Monitor, assess, and proactively address operational, compliance, and service delivery risks while ensuring the confidentiality and security of employee information.

Projects & Continuous Improvement

Lead HR and payroll transformation initiatives, including technology implementations, automation, process redesign, and service model enhancements to improve efficiency, scalability, and employee experience.
Drive continuous improvement initiatives that strengthen operational effectiveness and improve performance against established KPIs and SLAs.
Lead change management, user adoption, training, and operational readiness activities for new systems, tools, and ways of working.
Partner with cross-functional teams on strategic projects that enhance employee experience, operational excellence, and organizational effectiveness.
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Who You AreA people leader:You are an experienced manager who leads, coaches, and develops a team of HR Services and Payroll professionals, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.Service-oriented:
You are passionate about delivering a high-quality employee experience and building efficient, customer-focused HR and payroll services that meet business and employee needs.Operationally driven:You thrive in a fast-paced environment, balancing strategic priorities with day-to-day operational execution while driving operational excellence through standardized, scalable, and efficient processes.Continuous improvement champion:You are always looking for ways to simplify processes, leverage technology, automate work, and improve service delivery, productivity, and user experience.Data-driven:
You leverage metrics, KPIs, and insights to monitor performance, identify opportunities, solve problems, and make informed decisions.Collaborative influencer:You build strong partnerships across HR, Finance, IT, Legal, Payroll providers, and business leaders to drive alignment, improve outcomes, and achieve shared goals.Strong communicator:You communicate clearly and effectively with employees, leaders, and stakeholders at all levels, translating complex information into practical solutions.Detail and compliance focused:You have a strong attention to detail and a commitment to accuracy, governance, confidentiality, and compliance, ensuring high-quality service delivery and risk management..
Qualifications and ExperienceBachelor's degree in Human Resources, Business Administration, Information Systems, or a related field. Minimum 8+ years of progressive experience in HR Operations, Global Payroll, Shared Services, HR Technology, or HR Service Delivery. Minimum 5+ years of leadership or team management experience. Experience implementing and managing HR service delivery and case management models. Strong knowledge of ticketing systems and service management platforms. Experience driving process improvement, standardization, and automation initiatives. Strong understanding of HR data governance, reporting, and analytics. Experience supporting audits, compliance activities, and HR operational controls. Advanced Microsoft Excel, Power BI, and reporting capabilities. Strong project and stakeholder management skills.
Nice to HavesExperience with Workday and related HR technology ecosystems.Experience with HR service management platforms (e.g., ServiceNow, Halo) and shared services delivery models.Experience leading global HR Operations and Payroll functions across multiple jurisdictions.Experience deploying AI, automation, and digital transformation initiatives to drive operational excellence and service innovation.

What’s In It for You:

Our employees are the driving force behind our achievements. We are unwavering in our commitment to not only recognise your contributions but also to empower you to excel in every aspect of your life. Here's a glimpse of why Northland is the place where you'll truly thrive: 

Thoughtful benefits – A competitive RRSP matching scheme of 8%; extended health, dental and vision benefits for yourself and your immediate family from day one; paid parental leave; Accident and Life Insurance and disability benefits are just a few of the benefits you’ll be able to access. 
Wellbeing first – Staying true to our taking care of ourselves and each other value, you will have access to our global Wellness Program and Employee Assistance Program, including access to mental health resources. 
Floating days and Birthdays off – As part of our commitment to promoting a healthy work-life balance, you will get your birthday off so you can celebrate however you choose! You will also receive three additional days off annually to observe any other events that are important to you.

We hire talented and passionate people from different backgrounds. If you’re excited about a role but your past experience doesn’t align perfectly with this job description, we still encourage you to apply. Learn more about our diversity, inclusion and belonging commitments.

Pay Range:

This document is a guide. The duties, responsibilities, and requirements of the jobs as described herein are not inclusive and are subject to change.

Northland Power is an equal opportunity employer and we are committed to creating a fair, inclusive and accessible environment. As part of our commitment we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify a member of the HR Department.

We use AI‑enabled tools to help identify applications that meet job‑related criteria. All applications are reviewed and decisions are made by people.

This is a new position.

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More about this job

Responsibilities

The Sr Manager, HR Services leads global HR and payroll operations, focusing on process standardization, automation, and service delivery excellence. This role oversees a team of four and partners with cross-functional departments to ensure compliance, data integrity, and a high-quality employee experience.

Requirements

Candidates must have a bachelor's degree and at least 8 years of progressive experience in HR operations, global payroll, or shared services. A minimum of 5 years in a leadership role is required, along with strong proficiency in HR technology, data governance, and project management.

Skills

HR services
Global payroll
Workday
Process standardization
Automation
Data governance
Case management
Service level agreements
KPI monitoring
Change management
Operational excellence
Compliance
Team leadership
Stakeholder management
Project management
Analytics

Benefits

RRSP matching scheme
Extended health benefits
Dental benefits
Vision benefits
Paid parental leave
Accident insurance
Life insurance
Disability benefits
Wellness program
Employee assistance program
Floating days
Birthday off

Visa sponsorship

Not detected in the job text

Keywords

HR Services
Global Payroll
Workday
Shared Services
Process Improvement
Automation
Data Governance
KPIs
SLAs
Case Management
Change Management
Operational Excellence
Compliance
Power BI
Microsoft Excel
ServiceNow
Halo
HR Technology
People Operations
Energy Sector
Strategic Planning
Vendor Management
Audit Readiness
Risk Mitigation
Employee Lifecycle
Workforce Analytics
Project Management
Stakeholder Management
Leadership
Customer-centric

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