Chop Banquets - Supervisor

Position Summary

The Event Supervisor is responsible for overseeing the full event lifecycle, including planning, administration, sales support, and execution. This role ensures events are properly organized, communicated, and delivered to both operational and financial standards.

Core Responsibilities

1. Daily Planning & Organization

• Review EOs, emails, Ameego, and event systems daily

• Ensure all event details are accurate and communicated

• Maintain readiness of rooms, boards, and documentation

• Apply the Success Triangle in decision-making

2. Event Execution Oversight

• Greet clients and confirm event expectations

• Coordinate timing with kitchen, service team, and host

• Monitor guest experience and resolve issues

• Ensure all complaints are followed through to resolution

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3. Administrative & Sales Responsibilities

• Manage and create EOs, invoicing, and event documentation

• Fully trained in all aspects of operating systems including OSEM, Ameego and POS

• Track sales activity and maintain accurate records

• Respond to sales inquiries and leads professionally and promptly

• Support or act on behalf of the Event Manager

• Ensure all events are entered correctly into POS

• Complete credit card pre-authorizations

• Complete event postings and payments in OSEM

4. Operations & Facility Management

• Prepare detailed setup instructions for teams

• Maintain event spaces and storage areas to standard – Show ready at all times

• Conduct facility walkthroughs to ensure:

• Cleanliness

• Functionality (lighting, equipment)

• Communicate operational updates with leadership

5. Labour & Scheduling

• Manage weekly schedules, and create

• Monitor labour usage and adjust as needed

• Ensure appropriate staffing levels for all events

6. Team Leadership & Development

• Support team development and coaching

• Train new employees and ensure onboarding completion

• Conduct or support interviews and hiring processes

• Promote accountability and performance standards

7. Weekly & Period Responsibilities

• Place AV and inventory orders

• Coordinate beverage and liquor orders

• Manage inventory (OSI, smallwares)

• Complete required reporting (SOCAN, etc.)

Key Performance Indicators (KPIs)

• Accuracy of event documentation (EOs, invoices)

• Client satisfaction and retention

• Response time to leads and inquiries

• Event organization and readiness

• Operational efficiency and cost control

• Team development and engagement