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Added 1 hour ago
TS
Front Desk Support Worker (Casual)
The Salvation Army in Canada
Fort St. John, BC
- Part-time
The Supportive Housing Front Desk Worker will be responsible for ensuring a safe and secure environment in the supportive housing program and responding to tenant inquiries and complaints…
Added 4 hours ago
F/
Technical Analyst, SaaS Platforms and Third-Party Apps
FCC / FAC
Regina, SK · FCC Tower
- Full-time
Configure, support and improve SaaS and third-party applications while resolving complex issues escalated by front-line support teams. As a Technical Analyst, SaaS Platforms and Third-Party…
Added 5 hours ago
TS
Front Desk Support Worker (Casual)
The Salvation Army Canada and Bermuda Territory
Fort St. John, BC
- Part-time
The Supportive Housing Front Desk Worker will be responsible for ensuring a safe and secure environment in the supportive housing program and responding to tenant inquiries and complaints…
Added 6 hours ago
CO
Guest Services Ambassador I (Part Time)
City of Vernon
Winnipeg, MB · Active Living Centre
- Part-time
Organizes Front Desk area including Lost & Found.
Added 6 hours ago
TH
Operations Assistant Manager- 7024 Barrie- 12 Months Contract
The Home Depot Canada
Barrie, ON
- Full-time
…responsible for ensuring the smooth operation of the Customer Service Desk, Pro Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office. The OAM also will have…
Added 6 hours ago
Night Auditor
Northland Properties
Toronto, ON
1 year's previous guest service/front desk or accounting experience is required
Added 7 hours ago
TM
Advocate
The Mustard SEED Society
Kamloops, BC
- Full-time
Provide backup to Reception to ensure front desk is covered
Added 7 hours ago
BU
Student Services Coordinator, Student Wellness & Accessibility Center
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Maintain the front desk service procedure manual and communicate any details for students wishing to dispute their missed appointment fee to the Operations Supervisor;
Added 11 hours ago
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DIRECTEUR ADJOINT, EXPLOITATION
The Home Depot Canada
Barrie, ON
- Full-time
…responsible for ensuring the smooth operation of the Customer Service Desk, Pro Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office. The OAM also will have…
Added 13 hours ago
TH
Operations Assistant Manager- 7024 Barrie- 12 Months Contract
The Home Depot
Barrie, ON
- Full-time
…responsible for ensuring the smooth operation of the Customer Service Desk, Pro Operations, Receiving, Tool Rental, Order Fulfillment, Lot Loaders and Back Office. The OAM also will have…
Added 1 day ago
Support Care Worker - Casual
St. Michael's Homes
Toronto, ON
This role serves as the first point of contact for clients, providing welcoming and professional front desk support.
Added 1 day ago
Guest Service Agent
Northland Properties
Kamloops, BC
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 1 day ago
Guest Service Manager
Northland Properties
Kamloops, BC
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Added 1 day ago
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Customer Support Representative
Actalent
London, ON
- Contract
The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative…
Added 3 days ago
TS
Case Worker
The Salvation Army in Canada
Hamilton, ON
- Part-time
Provide assistance to front desk personnel as necessary, including responding to client
Added 3 days ago
TS
Case Worker
The Salvation Army in Canada
Hamilton, ON
- Part-time
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
Added 4 days ago
Office Administrator
Harvest Operations Corp.
Calgary, AB
Manages reception desk operations and maintains a professional front-office environment.
Added 4 days ago
HO
Office Administrator
Harvest Operations Corp.
Calgary, AB
- Full-time
Manages reception desk operations and maintains a professional front-office environment.
Added 4 days ago
Premier Corporate Security Guard
GardaWorld
Vancouver, BC
Deliver a professional and welcoming front-of-house experience, assisting employees and visitors with directions, building information, accessibility support, and general inquiries.
Added 4 days ago
TS
Case Worker
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
Provide assistance to front desk personnel as necessary, including responding to client
Added 4 days ago
TS
Case Worker
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
Added 4 days ago
Night Auditor
Northland Properties
St. John's, NL
…reports. They are required to work through the night shift on the front…
Added 5 days ago
TS
Resident Support Worker
The Salvation Army in Canada
Regina, SK
- Part-time
Internal: Tenants of supportive housing, the front desk and intake staff, other staff and volunteers in the building.
Added 5 days ago
TS
Resident Support Worker
The Salvation Army Canada and Bermuda Territory
Regina, SK
- Part-time
Internal: Tenants of supportive housing, the front desk and intake staff, other staff and volunteers in the building.
Added 5 days ago
TS
Case Worker
The Salvation Army in Canada
Brantford, ON
- Part-time
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.

Northland Properties

Duty Manager

Langley (District), BC, Canada
Langley, BC, Canada

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Job details

Posting language: English
Posted: Oct 12, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company

DUTIES:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Duty Manager is responsible for overseeing front office operations, ensuring adherence to company standards, and maximizing hotel occupancy and revenue. They also provide personalized guest service, manage administrative duties, and act as a supervisor during hotel emergencies.

Requirements

Candidates must have previous hotel experience in a Rooms Division department and possess strong supervisory and computer skills. Excellent communication, organizational, and time management abilities are required to effectively lead the team and maintain high service standards.

Skills

Hotel management
Front office operations
Customer service
Supervisory skills
Revenue management
Microsoft Office Suite
Communication skills
Organizational skills
Time management
Problem solving
Conflict resolution
Cash handling
Reporting
Team leadership
Emergency response

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain and Revelstoke Mountain Resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel Management
Front Office
Reservations
Guest Services
Revenue Management
Microsoft Office
Supervision
Administration
Customer Service
Rooms Division
Safety Procedures
Reporting
Team Leadership
Operations Management

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