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__vacancyopjusttionswidget.opt-Department__ Operations Support Manager

Northland Properties

Executive Housekeeper

London, ON, Canada

Job type: Full-time
Experience: Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels
Posting language: English
Posted: Sep 27, 2026

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Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Executive Housekeeper will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. Leadership, problem-solving, and decisiveness are critical for success in this role. This role will report directly to the General Manager.

JOB REQUIREMENTS:

Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.
Superior time management and organizational skills
Strong interpersonal skills with an emphasis on leadership ability
Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team
Knowledge of computers including MS Word, Excel and Internet
Knowledge of health and safety standards
Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels
Knowledge of laundry operations

DUTIES:

Responsible for the day-to-day operation of the Housekeeping Department
Assist in recruiting and retaining a strong service oriented team
Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service
Conduct guest room and public area inspections
Monitor and manage labour efficiencies and all other departmental costs
Ordering of departmental supplies and conduct monthly linen inventories
Scheduling for Room Attendants, Public Area cleaners and Laundry staff
Maintain proper lost and found procedures.
Assist in training of new team members
Ensure Sandman Hotels, Inns & Suites policies and procedures are followed

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email AODA_Hotels@northland.ca. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.

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More about this job

Responsibilities

Manage the day-to-day housekeeping department, leading staff and ensuring guest rooms and public areas meet cleanliness and service standards. Oversee inspections, staffing and scheduling, labour and departmental costs, supply orders, linen inventories, training, and lost-and-found procedures.

Requirements

Requires at least three years of housekeeping experience, including at least two years in a direct hotel supervisory role, along with knowledge of laundry operations and health and safety standards. Candidates should have strong leadership, interpersonal, organizational, and time-management skills, computer proficiency, and the ability to work in a physically demanding, fast-paced environment.

Skills

Housekeeping Operations
Team Leadership
Staff Recruitment and Retention
Training and Development
Guest Relations
Quality Inspections
Time Management
Organization
Problem-Solving
Decision-Making
Labour Cost Management
Inventory Management
Scheduling
Laundry Operations
Health and Safety Standards
Microsoft Word and Excel

Benefits

Competitive Compensation
Hotel Discounts
Restaurant Dining Discounts
Resort Discounts
Career Development and Training
Internal Promotion Opportunities
Employee and Family Assistance Program
Employee Referral Bonus
RRSP Matching
Extended Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Team Events and Milestone Awards

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping Department
Hotel Operations
Guest Rooms
Public Areas
Cleanliness Standards
Guest Service
Team Leadership
Recruitment
Staff Retention
Training
Room Inspections
Labour Efficiency
Departmental Costs
Supply Ordering
Linen Inventory
Staff Scheduling
Laundry Operations
Lost and Found
Health and Safety
Microsoft Word
Microsoft Excel
Customer Relations
Time Management
Problem-Solving
Hotel Policies and Procedures

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