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Northland Properties

FOH Management - Events Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EVENT MANAGER PORTFOLIO

POSITION: Event Manager REPORTS TO: General Manager SUMMARY The number one focus of each member of the management team is to lead a great shift. Leading a great shift means that all our guests experience exceptional hospitality and that our teams receive excellent communication, support and all the tools necessary to excel in their respective roles. It also means achieving daily profitability targets by managing daily costs and ensuring guest return visits. The Event Manager is responsible for the operations of the restaurant’s Banquet department. This includes maintaining a fully staffed team which consistently delivers excellent service and hospitality while also effectively managing sales and the labour cost line. An Event Manager must be able to manage the entire event department. This includes facility maintenance and cleanliness, staffing including hiring, training and retention, sales and labor, and supplies that relate to the department.

PORTFOLIO ACCOUNTABILITY

Profitability

Achieve Budgeted financial results for Labour, Food Cost, QSA’s, T&M, and discounts
Analyzes financial and KPI data and creates operational action plans to improve the guest experience and grow sales
Supplies management for entire department

Every Guest Leaves Happy

Proactively manages maintenance and repairs of all event spaces
Ensures restaurant complies with all Health and food Safety Standards
Ensures service standards are consistently met and exceeded
Ensures Event Facility is Clean
Ensures Food Standards are consistently met and exceeded
Achieve excellent online sentiment scores
Fosters a culture of ensuring outstanding hospitality moments

Sales

Sales tracking and analysis quarterly and periodically– last year’s sales, previous period sales, budgeted sales
using sales tracker tool.
Ensures sales calls are performed weekly.
Monitor and respond to event requests through email as well as Opentable large group inquiries.
Ensure all rooms are “Show ready” at all times.

EVENT MANAGER PORTFOLIO

Employer of Choice

Write Event Schedule
Manage Crew Member book offs, holiday requests
Ensures Team is staffed appropriately
Manages the Uniform program to a high standard
Conducts all first interviews for new team members
Creates and manages the training plan for all new team members
Develop appropriate number of trainers as per the development ladder
Development of team members into supervisor positions
Ensure Company training platforms are completed by all team members and up to date for review and tracking.
Rollout new service initiatives during team rollout meetings
Champion Staff Incentive programs

KEY PERFORMANCE INDICATORS

DAILY

Ticket Time – Both food and beverage
QSA’s
Online Sentiment
FOH Labour
Labour Productivity
TOD Platform Score
Leading a great shift document

PORTFOLIO SPECIFIC

Achieve Sales budgets
Achieve Staffing targets as per development ladder
Hit or exceed brand Standard for guest feedback
The Dish Training platform completion rates for department
Achieve Retention and Turnover Targets
Achieve excellent eNPS scores
Service, Training and Hospitality sections in Brand Standards Assessment.

COMPLETE THE FOLLOWING TRAINING MODULES

All crew positions for your respective department
Trainer development Program
Supervisor Development Pathwa

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email hr_restaurants@northland.ca. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.

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More about this job

Responsibilities

The Event Manager is responsible for overseeing the restaurant's banquet department, including facility maintenance, staff management, and ensuring exceptional guest service. They must also manage financial performance, including labor costs and sales targets, while fostering a positive team culture.

Requirements

Candidates must be legally entitled to work in Canada and possess strong leadership skills to manage event operations and staff development. The role requires the ability to analyze financial data and maintain high standards for food safety and service quality.

Skills

Event management
Hospitality management
Staff training
Financial analysis
Budgeting
Team leadership
Customer service
Facility maintenance
Sales tracking
Inventory management
Conflict resolution
Communication
Health and safety compliance
Recruitment

Visa sponsorship

Not detected in the job text

Keywords

Event Manager
Hospitality
Banquet operations
Profitability
KPI analysis
Food safety
Staff scheduling
Recruitment
Training
Sales management
Opentable
Facility maintenance
Customer experience
Budget management
Team development
Inventory control
Service standards
Performance management
Operational planning
Restaurant management

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