FOH Management - Events Manager

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EVENT MANAGER PORTFOLIO

POSITION: Event Manager REPORTS TO: General Manager SUMMARY The number one focus of each member of the management team is to lead a great shift. Leading a great shift means that all our guests experience exceptional hospitality and that our teams receive excellent communication, support and all the tools necessary to excel in their respective roles. It also means achieving daily profitability targets by managing daily costs and ensuring guest return visits. The Event Manager is responsible for the operations of the restaurant’s Banquet department. This includes maintaining a fully staffed team which consistently delivers excellent service and hospitality while also effectively managing sales and the labour cost line. An Event Manager must be able to manage the entire event department. This includes facility maintenance and cleanliness, staffing including hiring, training and retention, sales and labor, and supplies that relate to the department.

PORTFOLIO ACCOUNTABILITY

1. Profitability

• Achieve Budgeted financial results for Labour, Food Cost, QSA’s, T&M, and discounts
• Analyzes financial and KPI data and creates operational action plans to improve the guest experience and grow sales
• Supplies management for entire department

2. Every Guest Leaves Happy

• Proactively manages maintenance and repairs of all event spaces
• Ensures restaurant complies with all Health and food Safety Standards
• Ensures service standards are consistently met and exceeded
• Ensures Event Facility is Clean
• Ensures Food Standards are consistently met and exceeded
• Achieve excellent online sentiment scores
• Fosters a culture of ensuring outstanding hospitality moments

3. Sales

• Sales tracking and analysis quarterly and periodically– last year’s sales, previous period sales, budgeted sales
• using sales tracker tool.
• Ensures sales calls are performed weekly.
• Monitor and respond to event requests through email as well as Opentable large group inquiries.
• Ensure all rooms are “Show ready” at all times.

EVENT MANAGER PORTFOLIO

4. Employer of Choice

• Write Event Schedule
• Manage Crew Member book offs, holiday requests
• Ensures Team is staffed appropriately
• Manages the Uniform program to a high standard
• Conducts all first interviews for new team members
• Creates and manages the training plan for all new team members
• Develop appropriate number of trainers as per the development ladder
• Development of team members into supervisor positions
• Ensure Company training platforms are completed by all team members and up to date for review and tracking.
• Rollout new service initiatives during team rollout meetings
• Champion Staff Incentive programs

KEY PERFORMANCE INDICATORS

DAILY

• Ticket Time – Both food and beverage
• QSA’s
• Online Sentiment
• FOH Labour
• Labour Productivity
• TOD Platform Score
• Leading a great shift document

PORTFOLIO SPECIFIC

• Achieve Sales budgets
• Achieve Staffing targets as per development ladder
• Hit or exceed brand Standard for guest feedback
• The Dish Training platform completion rates for department
• Achieve Retention and Turnover Targets
• Achieve excellent eNPS scores
• Service, Training and Hospitality sections in Brand Standards Assessment.

COMPLETE THE FOLLOWING TRAINING MODULES

• All crew positions for your respective department
• Trainer development Program
• Supervisor Development Pathwa

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email hr_restaurants@northland.ca. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.