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Added 9 mins ago
C
Receptionist/Concierge
Chartwell
Oakville, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 1 hour ago
C
Receptionist/Concierge
Chartwell
Thunder Bay, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 2 hours ago
Concierge
Avomind
Toronto, ON
The role of the Concierge is to provide quick, efficient, and courteous service to all residents and visitors. This role acts as a brand ambassador by providing an engaging and memorable…
Added 15 hours ago
VL
LSM - Full Time Concierge
Vantage Living Inc.
Salmon Arm, BC
- $22.75 USD / hour
- Full-time
…functions including supporting the leadership team in managing day-to day operations, service planning and labour utilization. Assists with the coordination of various site services during…
Added 15 hours ago
VL
LSM - PT Weekend Concierge
Vantage Living Inc.
Salmon Arm, BC
- $21.5 CAD / hour
- Part-time
…hospitality, building meaningful relationships, and making every day exceptional for those who call Lakeside Manor…
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Added 1 day ago
OG
Overnight House Attendant - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
Restock housekeeping areas and carts for the next day’s shifts.
Added 1 day ago
G
Campus Bike Security Guard
GardaWorld
Vancouver, BC
- Full-time
…where integrity, respect, and professionalism are valued every…
Added 2 days ago
TG
Legal Receptionist
Transgate Group
Vaughan, ON
- Full-time
Front-of-House Concierge: Warmly greet clients, visitors, couriers, and maintain a welcoming, professional reception environment.
Added 2 days ago
SS
Concierge Union
Sienna Senior Living
Barrie, ON
- Part-time
…will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with…
Added 2 days ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 2 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Perform administrative tasks such as file maintenance on reservation files and day-to-day operational documents/forms, as well as filing and faxing.
Added 2 days ago
ST
Corporate Travel Team Lead (Sabre Specialist)
Snowstorm Technologies
Vancouver, BC
- Full-time
…multinational corporations with advanced booking platforms, AI-powered concierge services, and branded travel agent portals. Its solutions span flights, hotels, cruises, transfers,…
Added 2 days ago
SS
Concierge
Sienna Senior Living
Port Coquitlam, BC
- Part-time
…will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with…
Added 2 days ago
HR
Concierge
Holt Renfrew
Calgary, AB
- Part-time
…corporate social responsibility, you will be inspired every…
Added 2 days ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Perform administrative tasks such as file maintenance on reservation files and day-to-day operational documents/forms, as well as filing and faxing.
Added 2 days ago
AE
Bilingual French Customer Care Professional (Hybrid)
American Express
Toronto, ON
- Full-time
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers,…
Added 2 days ago
A
Bellperson
AccorHotel
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet…
Added 2 days ago
A
Concierge - Mercedes-Benz Heritage Valley
AutoCanada
AB · Edmonton, AB
- Other
Added 2 days ago
TP
Concierge
Tor Properties Management Inc.
Salmon Arm, BC
- $22.75 CAD / hour
- Full-time
…functions including supporting the leadership team in managing day-to day operations, service planning and labour utilization. Assists with the coordination of various site services during…
Added 3 days ago
PC
Front Desk Supervisor, Elk + Avenue Hotel
Pursuit Collection
Banff, AB · CAN - Elk & Avenue Hotel
- Full-time
…embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals…
Added 3 days ago
M
Assistant Rooms Operations Manager
Marriott
Ottawa, ON
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 3 days ago
Reception - Concierge
Amica Senior Lifestyles
Mississauga, ON
Become part of a team where you can make a real impact in the lives of others each and every day.
Added 3 days ago
Mobile Security Guard
GardaWorld
Kamloops, BC
If you enjoy a position that offers variety, independence, and the opportunity to make a meaningful impact every day, this is an excellent opportunity to build your security expertise and…

Northland Properties

Guest Service Agent

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Sep 23, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab).

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code.

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing front desk operations, including guest check-ins, check-outs, and providing luggage assistance. They also handle reservations, process payments, and serve as the primary point of contact for guest inquiries and conflict resolution.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and possess strong customer service and communication skills. Proficiency in Opera or Opera Cloud software and a basic understanding of accounting principles are preferred.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Communication
Opera cloud
Cash handling
Reservation management
Problem solving
Interpersonal skills
Professionalism
Security awareness

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts for team members and friends and family
Restaurant dining discounts
Grouse Mountain and Revelstoke Mountain Resort discounts
Career development and training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Services
Opera
Opera Cloud
Customer Relations
Conflict Resolution
Accounting
Reservation Management
Cash Management
Hotel Management
Check-in
Check-out
Concierge
Communication
Time Management
Security
Professionalism
Teamwork
Customer Experience

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