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Added 3 hours ago
V
Community Living Counsellor - Staffed Homes
VitalHires
Surrey, BC
- Part-time
Your role as a support worker will be providing support and actively engaging a supported individual to live a fulfilling and increasingly independent life. You are a motivated and outgoing…
Added 4 hours ago
YH
Home Support Worker (Part-Time Night Shift)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough, ON
- Part-time
…With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity,…
Added 5 hours ago
TS
Relief Frontline Worker
The Salvation Army in Canada
Toronto, ON
- Part-time
Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Case Worker, Housing Worker, Community Follow-Up Worker, Chaplain, Administration…
Added 6 hours ago
FV
Family Engagement Worker - F/T (Agassiz) - 1935
Fraser Valley Aboriginal Children and Family Services Society
Agassiz, BC
- Full-time
Reporting to the Team Leader, the Family Engagement Worker (FEW) works within an integrated team environment to mitigate and monitor the immediate concerns regarding child safety as well as…
Added 6 hours ago
SS
26-27 – Community Support Worker
Spectrum Society for Community Living
Vancouver, BC
- Part-time
JT is a feisty, loving and fun-loving woman who is seeking a female support worker to assist her in her home and community depending on her health at any given time. She’s got clear…
Added 7 hours ago
C
Mental Health, Court Support Worker
Cota
Toronto, ON
- Part-time
The Court Support Worker provides court and community-based services to eligible individuals, who are living with a mental health condition and in conflict with the law. The role is focused…
Added 8 hours ago
TS
Relief Frontline Worker
The Salvation Army Canada and Bermuda Territory
Toronto, ON · THHS - The Gateway
- Part-time
Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Case Worker, Housing Worker, Community Follow-Up Worker, Chaplain, Administration…
Added 8 hours ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
Scugog, ON
The Personal Support Worker provides direct personal and nursing care to residents to fulfil the physical, intellectual, emotional, social and spiritual needs of residents in accordance to…
Added 8 hours ago
PC
Community Inclusion Worker
Pacific Coast Community Resources
Victoria, BC
- $27.53 to $31.57 CAD / hour
- Part-time
As a Community Inclusion Worker, you will assist a person who requests support to participate in personal, social, vocational, and volunteer opportunities within the community. The services…
Added 9 hours ago
Manager, Talent Acquisition, Pacific Link
Trans Mountain
Calgary, AB
…and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous…
Added 10 hours ago
HH
Personal Support Worker - Part Time
Helping Hands, Orillia
Bracebridge, ON · Orillia, ON
- Part-time
The Personal Support Worker (PSW) will work cooperatively and professionally with other healthcare providers, other agency staff and Helping Hands staff to provide personal support services…
Added 10 hours ago
A
Recreation Worker Temporary Full Time (RWB RW8 1.00) AgeCare Westbury
AgeCare
Toronto, ON · Etobicoke, ON
- Full-time
The Recreation Worker plans, develops, and runs a variety of meaningful recreation and leisure pursuits which promotes wellbeing, purpose, creativity, a sense of community, lifelong…
Added 11 hours ago
JH
Reintegrative Housing Worker
John Howard Society of Ottawa
Ottawa, ON
- $46,604.27 to $54,554.36 CAD / year
- Full-time
…supervision of the Residential Coordinator or their designate the Community Reintegration Worker will perform various tasks related to client care, activity monitoring and general program…
Added 11 hours ago
TJ
Activity and Supervision Worker
The John Howard Society of North Island
Campbell River, BC
- $29.22 to $33.54 CAD / hour
- Part-time
The Activity and Supervision Worker provides support and supervision to youth in John Howard programs, and plans, organizes, implements, and evaluates community based recreational, social,…
Added 11 hours ago
CH
Program Assistant Carling Adult Day Program (Full Time Term)
Carefor Health & Community Services
Ottawa, ON
- Full-time
- Temporary
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County.…
Added 12 hours ago
A
Recreation Aide AgeCare Samac
AgeCare
Oshawa, ON · AgeCare Samac (Previously Wynfield)
- Part-time
The Recreation Worker plans, develops, and runs a variety of meaningful recreation and leisure pursuits which promotes wellbeing, purpose, creativity, a sense of community, lifelong…
Added 13 hours ago
PC
Child Youth Worker - (Awake Graveyard)
Pacific Coast Community Resources
Black Creek, BC
- $29.22 to $33.54 CAD / hour
- Full-time
As our Child Youth Worker, you will work as part of a vibrant team to provide care and support to young people living in staffed homes within their community. You’ll encourage and empower…
Added 14 hours ago
Awake Overnight (Coaldale)
Closer to Home Community Services
Coaldale, AB
About the Position: This permanent full-time position works to support children and youth in a community group home in Coaldale, Alberta. Your primary responsibility is to provide awake and…
Added 14 hours ago
TP
Intensive Youth Worker
Trimark People Solutions
Alert Bay, BC
- Full-time
The Intensive Youth Worker supports the development and delivery of meaningful, consistent programming for youth aged 13-18 in the Alert Bay community. Reporting to the Youth Team Leader,…
Added 14 hours ago
FH
Social Worker, Acute & Sub-acute Care - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $44.85 to $56.02 CAD / hour
- Part-time
…to the Professional Practice Chief, Social Work, the Social Worker, Acute Care provides therapeutic clinical counselling services to patients and families in the assigned clinical area…
Added 14 hours ago
VC
Personal Support Worker (PSW), In-Home Respite - Part-time 0.8
VON Canada (Ontario)
Hamilton, ON
- $19.53 to $25.83 CAD / hour
- Part-time
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide people with the support they need and…
Added 14 hours ago
VC
Personal Support Worker (PSW), In-Home Respite - Part-time 0.6
VON Canada (Ontario)
Hamilton, ON
- $19.53 to $25.83 CAD / hour
- Part-time
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide people with the support they need and…
Added 14 hours ago
VC
Personal Support Worker (PSW), Assisted Living - Part-time 0.6
VON Canada (Ontario)
Peterborough, ON
- $17.95 to $23.82 CAD / hour
- Part-time
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide people with the support they need and…
Added 15 hours ago
MD
Senior .NET Developer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position is specifically a Senior Developer & Team lead role focused to provide mentoring and lead technical worker direction to less experienced staff and to assist in development and…
Added 15 hours ago
VC
Personal Support Worker (PSW), Assisted Living - Part-time 0.8
VON Canada (Ontario)
Peterborough, ON
- $17.95 to $23.82 CAD / hour
- Part-time
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide people with the support they need and…

Northland Properties

Guest Service Agent

Castlegar, BC, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing guest check-ins and check-outs, handling inquiries, and providing luggage assistance. They also perform administrative tasks such as booking reservations, computing bills, and maintaining front desk records.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and possess strong customer service and conflict resolution skills. Proficiency in Opera or Opera Cloud software and a two-year apprenticeship in hotel management are preferred.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Communication
Opera cloud
Cash handling
Reservation management
Problem solving
Interpersonal skills
Professionalism
Security awareness

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain discounts
Revelstoke Mountain Resort discounts
Career development
Training opportunities
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Service
Opera
Opera Cloud
Customer Relations
Hotel Management
Conflict Resolution
Accounting
Reservations
Cash Management
Check-in
Check-out
Security
Professionalism
Time Management
Communication Skills
Front-line
Administration
Client Services

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