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Added 3 mins ago
Ward Clerk, Pediatric Day Surgery and Recovery Room
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: Day Surgery & Recovery Room, Children's Surgical, Emergency and Rehabilitation
Added 3 mins ago
Ward Clerk, Pregnancy & Diabetes Clinic
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: Diabetes Clinic, Women's & Newborn Health
Added 48 mins ago
GW
Office Services & Facilities Clerk
Gowling WLG
Montreal, QC
- Full-time
Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:
Added 48 mins ago
FC
Document Management Clerk
Federated Co-operatives Limited
Regina, SK
- Full-time
The Co-op Refinery Complex (CRC) is hiring a Document Management Clerk on a permanent basis on our Technical Services team.
Added 1 hour ago
SH
Patient Registration Clerk (bilingual) - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…Philosophy of St. Boniface Hospital, the Patient Registration Clerk is responsible for: performing clerical duties to include obtaining necessary patient demographic information and…
Added 1 hour ago
Clerk III - Automotive Garage Service Writer
City of Vancouver
Vancouver, BC
The applicant must hold a valid BC driver's license
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HL
Accounts Receivable Clerk
Homestead Land Holdings Limited
Ottawa, ON
- Full-time
The Accounts Receivable Clerk is responsible for functioning with a high degree of accuracy, confidentiality, judgment and efficiency with respect to the timely production and maintenance…
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Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Cambridge, ON
- Part-time
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Experienced Family Law Clerk
Radley Family Law
Vaughan, ON
- Full-time
· Completion of a Law Clerk Program with a recognized institution
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Accounts Payable - Kelowna, BC
Westerkirk
Peachland, BC · West Kelowna, BC · Kelowna, BC
Provide administrative and transactional support across the Finance department
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US Business Immigration Law Clerk - Manager
Vialto UK & Ireland
Vancouver, BC
- Full-time
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Added 3 hours ago
Customer Service Representative Revenue-C0746
City of London
London, ON
Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.
Added 3 hours ago
Senior Deputy Clerk
Government of Alberta
Peace River, AB
…system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta. To learn more about Court and Justice Services please review Justice to learn…
Added 4 hours ago
Accounting Assistant (Transit)
Region of Waterloo
Kitchener, ON
Investigates, compiles, and analyzes data, formats reports, and administers financial accounts to support management decision-making, operational planning, and budget preparation for…
Added 4 hours ago
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Clinic Clerical Assistant (Temporary Full Time)-Q Spine Centre Third
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Full-time
The Department Clinic Clerical Assistant (CCA) provides clerical support for reception; new referrals processing and information management; patient administrative services, ensures the…
Added 5 hours ago
Patient Registration Clerk (bilingual) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…Philosophy of St. Boniface Hospital, the Patient Registration Clerk is responsible for: performing clerical duties to include obtaining necessary patient demographic information and…
Added 6 hours ago
PH
Full-Time Irregularly Scheduled Interfacility Emergency Medical Call Taker - I-EMCT (PTN)
Provincial Health Services Authority
Vancouver, BC
- Full-time
…terminology, pharmaceutical information and any other details to support the transfer of care, including identifying the need for additional specialized physician support on the call. In…
Added 6 hours ago
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Accounts Receivable Clerk
Provincial Health Services Authority
Burnaby, BC
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Reporting to the Manager, Revenue Operations or designate, the Accounts Receivable Clerk invoices patients, medical service plans and other organizations. Identifies outstanding accounts…
Added 6 hours ago
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Registry Clerk Screening Programs
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Registry Clerk, Screening Programs performs a variety of duties such as data collection: coding, abstracting, entering, and maintaining data in the screening databases from laboratory…
Added 8 hours ago
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Administrative Support III
Alberta Health Services
Fairview, AB
- Part-time
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department…
Added 8 hours ago
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Administrative Support III
Alberta Health Services
Peace River, AB
- Part-time
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department…
Added 8 hours ago
AH
Administrative Support III
Alberta Health Services
Grimshaw, AB
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As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department…
Added 8 hours ago
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Unit Clerk
Alberta Health Services
Taber, AB
- Temporary
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of…
Added 8 hours ago
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Unit Clerk
Alberta Health Services
AB · Edmonton, AB
- Part-time
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of…
Added 8 hours ago
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Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…and high activity. Reporting to the Unit Manager, the Unit Clerk functions as a receptionist and clerk for the NICU. The position is a coordinator and central source of information and…

Northland Properties

Guest Service Agent

Markham, ON, Canada

Full-time

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email AODA_Hotels@northland.ca. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, managing guest check-ins, check-outs, and providing exceptional service. They are responsible for handling inquiries, processing payments, and maintaining a welcoming environment at the front desk.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and proficiency in Opera software. A two-year apprenticeship in front desk operations or hotel management is preferred.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Communication
Opera software
People management
Problem solving
Cash handling
Reservation management
Hospitality

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain and Revelstoke Mountain Resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hospitality
Front Desk
Opera
Customer Relations
Hotel Management
Conflict Resolution
Accounting
Cash Handling
Reservations
Check-in
Check-out
Security
Professionalism
Communication
Time Management

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Work requirements

Jobs in Canada