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Added 6 mins ago
P
Operations Specialist Sr
PNC
Toronto, ON
- Full-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 6 mins ago
OH
Registered Nurse- Specialist, Clinical Responder (GTA)
Ontario Health
Toronto, ON
- Full-time
Flexible health care or wellness spending accounts, plus an inclusive program to support your well-being.
Added 6 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Vaughan, ON
- Full-time
Consistently engage in proactive customer outreach (via phone, email, etc.) to discuss portfolio updates and/or additional opportunities which best service the customer's needs; responsible…
Added 6 mins ago
T
Finance Analyst
TD
Toronto, ON
- Full-time
Experienced working professional role providing specialized business services, advisory or processes / program support within their own area of specialty
Added 36 mins ago
BS
Manager, Facilities / Gestionnaire, installations
BioScript Solutions
Oakville, ON · Toronto, ON
- Full-time
The Facilities Manager will be responsible provide support to all BioScript Business Units in Real Estate, facilities and related project management. The Facilities Manager will oversee the…
Added 36 mins ago
J
Account Executive, Full Cycle
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Sales, this Account Executive, Full Cycle will play a significant role in developing relationships and trust with small businesses in our journey to power the…
Added 36 mins ago
UH
Clinical Coordinator - Medical Solutions
University Health Network
Toronto, ON
- Full-time
…new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within…
Added 36 mins ago
UH
Aide / Porter
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Toronto, ON
- Contract
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UH
Physiotherapy Assistant
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Added 50 mins ago
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Customer Relationship Management Manager
Rates.ca
Welland, ON
- $85,000 to $105,000 CAD / year
- Full-time
Reporting to the Director of Brand, the CRM Manager owns how we engage clients across the full policy lifecycle, from onboarding through service, renewal, and cross-sell, using Braze as our…
Added 50 mins ago
C
Property Manager
CBRE
Toronto, ON
- Full-time
As a CBRE Property Manager, you will be responsible for supervising the team responsible for all operational and financial activities of a single property or small portfolio of properties.
Added 1 hour ago
C
Technical Program Manager, AI Programs
Caseware
Toronto, ON
- Full-time
We are seeking a Technical Program Manager (TPgM), AI Programs to drive the planning, coordination, and delivery of Caseware's AI roadmap across our Firm and Solution portfolios. This role…
Added 1 hour ago
CC
Bilingual Human Resources Generalist (contract)
Canadian Cancer Society
Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · Halifax, NS · St. John's, NL
- $68,000 to $75,000 CAD / year
- Full-time
- Temporary
…identifying gaps, recurring issues, and opportunities to strengthen program delivery, consistency, and the employee experience aligned with operational…
Added 1 hour ago
PC
Senior Product Analyst (Core Payment Products)
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ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
Reports to: Director, Product Development and Management/Product Manager, Lynx
Added 1 hour ago
S
Sales Development Representative
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Canada
- Full-time
Execute multi-channel outreach (phone, email, LinkedIn, video, events, partner introductions, direct mail, samples, referrals).
Added 1 hour ago
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- Part-time
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Added 1 hour ago
Administrative Assistant, FGPS
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Delivers precise and timely assistance across various communication channels (in-person, email, web, and telephone) regarding application deadlines, program specifics and general inquiries…
Added 1 hour ago
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…corporate and mine site environments. Reporting to the Senior Manager, Cybersecurity, you will help protect our people, systems, and data by coordinating incident response, managing…
Added 1 hour ago
Senior Manager, Training Program Management
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Toronto, ON
The Applied AI and Operational support's Transformation & Training team is seeking a highly motivated Senior Manager, Training Program Management to lead the evolution of learning programs…
Added 1 hour ago
UH
Ward Clerk - Transplant
University Health Network
Toronto, ON
- Part-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 1 hour ago
S
Fulfillment Center Supervisor
Supership
Mississauga, ON
- Full-time
Potential advancement to Operations Manager roles
Added 1 hour ago
I
Packer
Innophos
Port Maitland, ON
- $35.24 CAD / hour
- Full-time
Receive daily instruction from Lead hand, Production Manager through personal contact, email, and daily instruction log
Added 1 hour ago
Housekeeping Room Attendant
Northland Properties
Castlegar, BC
Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
Added 1 hour ago
Guest Service Agent
Northland Properties
Calgary, AB
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 2 hours ago
Packer
Innophos
Port Maitland, ON
Receive daily instruction from Lead hand, Production Manager through personal contact, email, and daily instruction log

Northland Properties

Guest Service Agent

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 4, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, responsible for checking guests in and out, managing reservations, and providing a welcoming environment. They also handle inquiries, process payments, and ensure the front desk area remains organized and secure.

Requirements

The ideal candidate should have at least one year of experience in a hotel front desk role and proficiency in Opera or Opera Cloud software. A two-year apprenticeship in front desk operations or hotel management is preferred, along with strong communication and conflict resolution skills.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Time management
Accounting practices
Opera cloud
Communication
Problem solving
Cash handling
Reservation management
People management
Security awareness

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain discounts
Revelstoke Mountain Resort discounts
Career development
Training opportunities
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Service
Opera
Opera Cloud
Customer Relations
Hotel Management
Reservations
Cash Management
Conflict Resolution
Time Management
Security
Check-in
Check-out
Switchboard
Accounting
Client Services
Professionalism
Teamwork
Northland Properties

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